This individual has over 15 years of experience in systems engineering roles providing technical support and administration for Windows server environments, networking, security, and applications like Exchange and SharePoint. They have worked with technologies such as Active Directory, virtualization, firewalls, backups, and more. Strengths include troubleshooting, automation, and mentoring others.

1. Overview
I am a self-motivatedoutoftheboxthinker, who enjoys the dailychallenges thata diverse
environmentcanbring. Myexperienceas an enterprisemanagementengineerandadministratorhas
providedme with a diverserangeofskills. I workindependentlywhilebuildingcohesiverelationships
within a collaborativeteamatmosphere. Iamcapableof conveyingtechnical informationto a diverse
audiencewhileachievingproject milestones. As an early adopteroftechnologyIam verycomfortable
mentoring,andperformingin roleswithleadershipresponsibilities.
Summary
 Hands onChange andConfiguration Management for Windows Enterprise Server 2003, 2012.
 Active directorydesign, deployments, implementationandsupport of mixedtopologynetworks.
 IT Release Management incomplex mixed networks, Novell, Linux, Windows 2000, 2003, 2012
 Technical Project Management for Exchange, OCS 2005, and Windows Server 4.0, 2000, 2003, and 2010
 Active directorydesign for MS SharePoint, Exchange, OCS, Link andOffice 365 and migration specialist
 Exchange Configuration for OWA, OMA, BlackBerry
 Cisco PIX/ASAFirewalladministration and securitypolicyauditing
 Virtual Machine buildandconfigurationspecialist, MS VM, Citrix VMX, QEMU
 Applications Deliveryand Packaging services specialist usingSys-Diff, SMS, SoftGrid, Ghost Enterprise
 Able to offer common sense technical solutions that encompass resource andtime management
 Dynamic, andwilling to take steps necessaryto accomplishtasks successfully
 Experience implementingandadministration ofthe followingservices/protocols:RAS, VPN, IIS, DHCP, TCP-IP, DNS,
AD, NTP, FTP, LDAP, IPX/SPX
 HPBackup Services, design and deployment of bar coded tape rotations, including offsite secured media storage.
 MacAfee AV enterprise management andadministration.
 Ghost Enterprise image management andapplicationpackaging, remote client re -imaging services.
Christopher O'Brien
251 Silverwood Ct. Richland WA 99352
(509)205-4276
Chris.S.OBrien@Outlook.com

2. Experience
Arcsoft November 2013 – July 2016 Redmond WA
Systems Engineer
 Windows Server 2008, and 2012 dailyadministration andmaintenance tasks.
 Active Directoryintegrationandarchitecture inadditionto deployment of the standardservices, DNS, DHCP,
NTP, SNMP, GPO, service configuration.
 IIS server hardening andmanagement
 Responsible for maintainingAD andDNS namespace for successful replication.
 HP Backup media rotation
 SAN storage administration
 Exchange , SharePoint administrationandmaintenance Management, Administration, or Engineeringof active
directory
 Patch management
Microsoft June 2005 – November 2013 Redmond, WA
(MultipleSystems Engineeringassignments as avendorcontractor)
IT-Security Systems Engineer
 Performedwork as an Enterprise software onboardingengineer insupport of a new multi-factor securitybased
product. This role requiredme to quicklyrampupas a
 Quicklybecome a SME for a newlyacquiredsecuritysoftware component
 Provide enterprise level client support. Management, Administration, or Engineering ofactive directory
 Initiate trainthe trainer basedonboarding sessions which I provided skillsand support handoffto tier 2 and3
support teams.
 Developthe reporting metrics for tier 2 and3 agent SLA’s, KPI’s, withadherence to the SOW’s assigned.
OSGS Live Services Product Technical Escalations
 Product Technical Lead for Hotmail sender support, Email DeliveryandFiltering Systems,LeadEscalation
Engineer for HotmailAbuse. Thisrole utilized myskills with takingon newcomplex projects while keeping pace
with the evolving support team.
 Responsibilities include roll out of support for specific MS products in the Live.com arena. Workcloselyand
mentor vendor support agents globally.
 Work closelywith technologyproviders to create andsupport new work scenarios.
 Provide metrics reporting for agent service levels andcost per incident
BGIT Release Management Engineer
 Created and Maintained Pre-Production Deployment Server Builds
 Architected and deployedAD, DNS, andservices CreatedandMaintainedVMEnterprise Mirror for testing of
Productiondrops.
 Participatedinapplication development bydriving securityandapplicationprescriptive architecture withinBGIT
supportedapps, provide commonsense audit against applicationdesignon behalf of BGITto facilitate
operationallyeffective administrationandoperations.
 Gather andprovide to development teams requirements from operations andproductionmanagement.
 Participatedinapplication deployment byactingas subject matter expert or applicationissue expert inpre-
productionandin production, drive the deliveryof applicationdiagrams anddocumentationto production
support andoperations, prior to applicationrelease.
 Coordinated deployment of production environment and installation and ops guide documentationfor the
applicationprior to productionhandoff
 Provided strongwrittenandoral communication skills requiredinpreparing project schedule presentations and
status reporting.
 Utilizedthe internal Microsoft tools inaddition to skill required for Windows 2000, Windows 2003, Server 2008,
2012 R2, SQL 2005, SQL 2003, IIS, VSTF, Project management, andothers as required.

3. NBPG Ops Development Lab Systems Engineer
 Primaryresponsibilities’ include disaster recoveryplanning, deployment planning anddelivery, AD topology
design documentationwhile andworkingwith manydiverse Microsoft teams to accomplish a sharedmission.
 Release Management responsibilities related to MS development projects.
 Responsible for maintainingActive DirectoryandDNS namespace andsuccessful replication.
 Utilizedthe internal Microsoft tools inaddition to skill required for Windows 2000, Windows 2003, Longhorn
Server, SQL 2005, SQL 2003, and IIS.
MSN Data Services Engineer
 Dayto DayLive-site investigations ina large infrastructure ofwindows servers.
 SQL support for MSN Datacenter
 Deep technicaltroubleshootingof complex network environment.
 My secondaryresponsibilityis to developand implement infrastructure automation.
 Administration andDeployment of Windows 2003 Server, SQL 2000/2005, andIIS.
CumulusanceLLC June 2011 – December 2012 Littleton, CO
Sr. Server Administrator
 DevelopandmaintainSaaSsolutions development onLinux basedplatforms
 Maintaincore business relationship withMicrosoft for the SPLA licensing
 Training and management of core resources for release management andfuture code revisions.
 Ongoing financial strategyandinvestor resourcing
 Continue marketing anddevelopment ofnew LOBs
 Ongoing technical oversight andmanagement of core source code bits.
 ImplementedandmaintainedServer 2008 andServer 2012 hosted Active Directoryshares withPAMas the
authentication handler for MS Hosts.
Unified Technology Associates July 2009 – July 2010 Captain Cook, HI
Server Implementation Specialist
 Provided server migration and configurationservicesfor Windows Server 2003.
 Network topologystrategyand project reporting
 Created customscripts usingDfsutil to deploynamespace changes
 UtilizedWMI for DFS target mapping
 Primarycontact for allMS Services (AD, DHCP, DNS, NFS, SMTP, NTP) etc.
SQLSoft LLC. April 2007 – June 2007 Bellevue, WA
Technical Training Development
 Responsibilities include creating, reviewing, modifying VMmachines, andother technicaldocumentation
provided to Microsoft for use with training andor other public demonstrations.
 Technical content provider for Microsoft Tech-Ed2007.
 Technical content provider for MOSS 2007

4. Pacific Medical Centers February 2006 – May 2006 Seattle, WA
Server Network Specialist
 Sr. Engineer for productionserver environment consistingof 40+ Windows servers.
 Provided DOD level network securityandserver build compliance.
 Windows 2003 Exchange server support
 AssistedDesktopsupport with trouble-shooting, root-cause analysis, andday-to-day
client support
 Windows 2003/2000 server support, support for allservices in a network environment
consisting of600 nodes.
Swedish Medical June 2005 – August 2005 Seattle, WA
Sr. Network Administrator
 Sr. ProductionSupport Administrator at SwedishMedical
 Supported Environment consistedof 3000 workstations and 400+ servers ina mixedtopology
 Novell Zen-Works and Windows 2000/2003 midmigration support tasks.
 Dailysupport includedproductiontrouble-shooting for all software,
 Services support for VPN, CIFS, DHCP, DNS, AD, Citrix Meta-frame, Messaging, Exchange 2003, LCS 2005.
Pemco Insurance co. Mar 2005 – June 2005Seattle, WA
Sr. Systems Engineer
 Develop custom solutionto allow for non-federatedclients to traverse multiple internal Forests while
maintaining current securityarchitecture. Implement LCS 2005 into existingtopology.
 Provide modified securitymodelwhichwill allow OWA, OMA, andLCS services in a non-supportedAD topology.
 Lead these twoinitiatives to completion, working directlywiththe. Security teamandPMteam.
 Complete the project deliverableson time andunder budget where possible. (MS Exchange Engineeringteam
provided documentationregarding how thesetwo project requirements couldnot be completed due to the
Built-inbydesign AD forest integrationmodel.)
TeknologicLLC. March 2005 – March 2005 Snohomish,WA
Network Engineer
 Provide direct migrationfrom Windows NT4 to Windows 2000 including Exchange 5.5 to Exchange 2003.
 InstallWatch guard Firebox firewall configure VPN, DHCP, DNS, Backup, andWeb hosting.
 Provide customer employee’s withtraining onnew networksecurityandfunctionality of new features
 Completed to the customers’ satisfactionin seven days.
Boeing World Headquarters Sep 2004– October2004 Seattle,WA
IT Manager
 Act as the central point of escalationfor all IT relatedissuesfor BoeingStores.
 This is a multi-functionalrole utilizing mytechnical and management skills.
 Provide service andadministrationfor a 16+ node WAN with 20+ Windows 2003 servers and40+ Wi ndows 2000
workstations.
 Administer SQL 2000, Counterpoint SQL, Great Plains, IIS, andremote control products.
 Single point of technical contact for several third partyvendors whoare performingcontinuedmigration work.
 This contract ended earlydue to budget constraints.
Seattle Goodwill July 2003– September2004 Seattle,WA
EnterpriseAdministrator
 Provide re-engineering and rollout of windows 2000 andanAD forest including migration ofExchange 5.5 to
2000. Theyadopteda newtopologywith a single domainand OU based policyfor workstationrule sets. I added
a 1.6 terabyte backupsystemutilizing backup-exec 9.0 and replaced the existing data server witha NAS system.
After Introducing Ghost image services, Remote Desktop, andother enterprise management tools I created
master workstationimages and reconfiguredall internal pc’s.

5. American Express August2000 – May2002 Phoenix,AZ
EnterpriseSystems Specialist
 Administeredandbuilt Enterprise servers withWindows 2000, SQL 2000.
 Deployedcustomizedthirdpartyapplications.
 I was solelyresponsible for the remote control software global rollout inLatinAmerica, Australia, and SouthAsia.
 I providedTier One support for servers andSQL performance reporting.
 Created customscripting for automatedasset report collection. I performed
 Enterprise systems management configurationandimplementationinadditionto ongoingsupport of thirdparty
enterprise software.
 Implementednewversion integration ofCA uni-center TNG, AMO, SDO, RCO.
 Managedandimplementedlab, enterprise, andproduction package testing
 Enterprise server implementation as well as productionserver integration.
 Performedsupport of production workloadmanagement jobs for global asset reporting.
 Assignedto assist withmigrationto IBMTivolimanagement software andAIXenvironment.
 Assignedto American Expressenterprise Management Team where I specializedin on-goingsupport of the
Computer Associates Enterprise Systems Management TNG/SDO/AMO/RCO product suite.
 Maintainedandsupportedthe Enterprise functionalityaspect of thissuite in additionto improving current
processes via automation, includingenterprisewide systems trouble-shooting, support andimplementation.
 PerformedEnterprise systems reporting, inventoryandsoftware license examination
 Unix administrationandCA agent implementation, as related to Unix environment.
Skills
Unix, Linux, shell OS,SaaS enterprise deployment, MicrosoftSPLA for Office365, MCP, Comp-TIA-A+, SQL Server
2005 administration,CIFS,DFS, Windows Long Horn Server, MRTG, Solar Winds,Innovation Cube, Windows 2003,
Windows NT 4.0, 95, 98, Novell 5, MOSS 2007,SharePoint, Bind-View enterprise, TNG, AMO, SDO, RCO, AS400,
Mainframe, Scripting,configuration,implementation,migration, people-soft, IIS, SQL, Web-sphere, Computer
Associates,MS Exchange 5.5/2000/2003/2007,LCS,DFS, CIFS, SNMP, LDAP, DHCP, DNS, WINS, RAS/VPN, CISCO PIX,
ISA, AD, MOSS 2007, SharePoint,Server 2008,Vista, Customer AssistancePortal,UMT, Supportability Reporting
site, My-Bi, Release Management, IIS 5.0/6.0, SQL2000/2005,VMware. MOSS 2007,Exchange 2007, Windows
Server 2008,Hyper-V, App-V, Citrix VM, SAN, NAS, Clustering,Disaster Recovery Development
Certificationsand Coursework
 MicrosoftCertified Professional Server 2000
 Comp-TIA A+
 Implementing MOSS
 Implementing Windows Server
 SharePointdeployment
 ConfiguringServer 2008
Education
2007 SQL Soft Inc., Bellevue, WA
MOSS 2007 Implementing and Supporting
Microsoft Windows Server 2003 Implementing and Supporting
2001 Computer Associates, Tempe, AZ
Certification
Enterprise tools training for TNG, SDO, AMO, RCO.
2000 Microsoft certified training, Phoenix, AZ
Certification

6. MCP implementing 2000 server and desktop
2000 CompTIA A+, Phoenix, AZ
Certification
A+ certification windows 2000 software.
1994 New Horizons, Spokane, WA
Certification
Novell admin studies
Excellent References: Available upon request