1. Khalida A. Islam
P.O. Box 13542 (614) 316-3025
Columbus,OH 43213 Kislam9887@gmail.com
Summary: Experienced customer service representative and real estate student with over seven years of reliable and
dependable work history seeking a position in customer service that will provide opportunities for leadership and
professional growth.
Key Qualifications
 Demonstrates exceptional interpersonalskills and problem solving ability to ensure overall customer satisfaction
 Exhibits excellent oral and written communication skills
 Able to take initiative and achieve results both independently and as a cooperative team player
 Proficient in Microsoft Word, PowerPoint, Excel, the Internet and Email; experienced at using basic office
equipment, including: copiers, fax machines and scanners
 Outgoing, friendly and reliable team player with leadership experience and potential
Professional Experience
GCG Services, Dublin, Ohio 2016
Customer Service Representative
 Received incoming calls from beneficiaries of the Indian Trust Fund to assess eligibility and level of benefit and
to process necessary documents needed for claims
 Conducted quality assurance audits to assess the overall level of customer service delivered in individualcalls
 Consulted with management regarding claims requiring escalation to the project management division
AllianceData, Westerville, Ohio 2011 – 2015
Customer Care Specialist
 Provided customer education and information regarding credit card policies, benefits, and account status
 Utilized listening skills to determine customer needs and provided customized solutions for each customer
 Served as a mentor to newly hired team members; provided instruction on company policies and procedures,
modeled the call process and observed new team members’ performances
 Consistently received positive evaluations from customers who completed post customer satisfaction surveys
after calling
Iqor, Columbus, Ohio 2009 - 2011
Customer Service Representative
 Responded to over 100 calls daily regarding customer concerns with efficiency, tact, and attention to detail
 Provided information to customer regarding cell phone service and individual cell phone plans
 Utilized upselling through communication with customers regarding new product s and services that were
available for purchase
Affinion, Columbus,Ohio 2006 - 2008
Customer Service Representative
 Kept accurate accounting records and handled military customer accounts with professionalism and discretion
 Updated computer database with payment collection information and changes in customer demographic data
Education
Columbus State Community College. Columbus,Ohio 2015 – present
Currently taking coursework toward an Associate’s Degree in Real Estate
Franklinton Career Center. Columbus, Ohio 2009
Received certificate in Customer Service Relations; Certified in MS Word, Excel and PowerPoint