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REBECCA KINNEY
C 717-304-5173
BKINNEY06@GMAIL.COM
PROFILE
A multi-talented, experienced customer service representative with an international education looking to
continue a career in customer service. Brings a broad range of experience to the table, from resume, blog
and document writing to interior design.
SKILLS
Tech:MAC OS, Windows OS, Windows Office, Word, HTML, CSS and some Excel.
Business:Customer Service, Social Media, Writing, Phone Skills, Time Management and
Administrative Skills.
EXPERIENCE
Customer Service Representative, Tru Green; Litiz, PA —March 2015—Present
Addresses and resolves customer questions and concerns regarding service and billing related questions.
Often called upon to negotiate disputes or financial questions in a manner satisfactory to both the
company and the consumer. Actively tracks metrics related to customer interactions to contribute to unit
success.
Design Assistant, The Leather Lair; Ephrata, PA — August 2014—Nov 2014
Assisted in garment production, performs administrative duties, interacts with customers via phone and
retail operations. Worked with a team and independently to ensure timely product production, inventory
supplies, merchandising and to ensure customer satisfaction. Operated in a budget minded way to ensure
profitability and optimizing organization to provide a pleasant and productive working environment.
Sales Representative, Banana Republic; Hershey, PA — 2013—2014
Performed sales and customer service duties by ensuring the customer experience exemplified the
company standards. Worked as a team member to achieve store goals, assisted leadership in the creation
of displays and merchandising and trained new team members on the daily functions and procedures of a
sales representative.
Sales Representative, White House Black Market; Lancaster, PA —Feb-Aug 2014 Provided the
customer with an experience which fulfilled company standards by performing duties in a professional
manner. Increased store success by building a loyal clientele for the store. Largest single personal sale
totaling over $3000.
EDUCATION
Institute for Integrative Nutrition Online July 2015-Present
Harrisburg Area Community College Online, Web Design/Development: Spring 2014-Spring 2015 3.5
GPA
Penn Foster, Interior Decorating Certificate 2008
Penn State University, Mont Alto 2000-2002
Littlestown Senior High 1995-2000
Other Experience
Lifestyle Blogger
Avon Representative from 2010 to 2013, specialized in online sales.
Penn State Mont Alto Timber Sports team from 2000 to 2002, competed in inter-collegiate competition
and participating in on campus fitness and skills training.
Spent five years in England as a child, attending British schools and traveling to other European
countries.

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  • 1. REBECCA KINNEY C 717-304-5173 BKINNEY06@GMAIL.COM PROFILE A multi-talented, experienced customer service representative with an international education looking to continue a career in customer service. Brings a broad range of experience to the table, from resume, blog and document writing to interior design. SKILLS Tech:MAC OS, Windows OS, Windows Office, Word, HTML, CSS and some Excel. Business:Customer Service, Social Media, Writing, Phone Skills, Time Management and Administrative Skills. EXPERIENCE Customer Service Representative, Tru Green; Litiz, PA —March 2015—Present Addresses and resolves customer questions and concerns regarding service and billing related questions. Often called upon to negotiate disputes or financial questions in a manner satisfactory to both the company and the consumer. Actively tracks metrics related to customer interactions to contribute to unit success. Design Assistant, The Leather Lair; Ephrata, PA — August 2014—Nov 2014 Assisted in garment production, performs administrative duties, interacts with customers via phone and retail operations. Worked with a team and independently to ensure timely product production, inventory supplies, merchandising and to ensure customer satisfaction. Operated in a budget minded way to ensure profitability and optimizing organization to provide a pleasant and productive working environment. Sales Representative, Banana Republic; Hershey, PA — 2013—2014 Performed sales and customer service duties by ensuring the customer experience exemplified the company standards. Worked as a team member to achieve store goals, assisted leadership in the creation of displays and merchandising and trained new team members on the daily functions and procedures of a sales representative. Sales Representative, White House Black Market; Lancaster, PA —Feb-Aug 2014 Provided the customer with an experience which fulfilled company standards by performing duties in a professional manner. Increased store success by building a loyal clientele for the store. Largest single personal sale totaling over $3000. EDUCATION Institute for Integrative Nutrition Online July 2015-Present Harrisburg Area Community College Online, Web Design/Development: Spring 2014-Spring 2015 3.5 GPA Penn Foster, Interior Decorating Certificate 2008 Penn State University, Mont Alto 2000-2002 Littlestown Senior High 1995-2000 Other Experience Lifestyle Blogger Avon Representative from 2010 to 2013, specialized in online sales. Penn State Mont Alto Timber Sports team from 2000 to 2002, competed in inter-collegiate competition and participating in on campus fitness and skills training. Spent five years in England as a child, attending British schools and traveling to other European countries.