1. Padmanabhan B Kothandaraman
No.3/58, 25th Street, Sidco Nagar,
Villivakkam, Chennai – 600017, INDIA
Mobile No : +91 9283456582;
Email ID : padhubk@yahoo.com
Objective : To work in an environement that will utilize my domain and process knowledge skills,
leadership skills, business acumen, business intelligence reporting and decision support skills.
Core Competencies
Supply Chain Management  Order Fulfilment  Logistics Operations  Project
Management, Purchase Order Management  Inventory Management  Reporting
Analysis.
AN OVERVIEW
 8 years of experience in Order Management, Factory Order Fulfillment and end to end knowledge
in Supply Chain Managemnt and Sales Operation process.
 3 years of experience in Customer Service for Telecommunication Industry.
Professional Experience – 5 Years at Hewlett Packard
Business Analyst – Present (Order To Delivery – GBS, Hewlett Packard, India)
 Understanding Quote to cash cycle of HP.
 Operational Reporting on Order Management portfolio; Metrics & Scorecard Management and
Ensured 100% compliance from processes and controls perspective.
 Report Standardization; Streamline and Consolidation of reporting activity across region. Adhoc
support for customers.
 Automated all the reports assigned & gained efficiency of 600 hours in FY’15.
TOP ACHIEVEMENTS:
 Identifiedopportunitiesof contraforPan HP to drive the effectivenessproject.
Throughthe Mcode governance contraprojectwe have identifiedoverstatedreservesof $ 50
M (topline impact)
Identifiedcontraof $ 1 M (Bottomline impact) incertificationunitprocess
 99% Accuracy overthe past 1.5 yearsforentire portfoliowithzeroescalationstotop
management.
 Transition Lead, Ensured Smooth transition of reporting from erstwhile Value Operations
business to GBS GRI
 Utilising OSS expertise to help Total Customer Experience project for improving TCE (Total
Customer Experience) response rate
 Enhanced the Open Order report by introduction of issue codes and management tracker,
helping over 200 CSR’s and on a daily basis.
 Enhancing quality of Escalation process which helped ebiz managers track portal performance
better
DOB: 16-04-1981
Marital Status: Married

2. Business Process Associate – Supply Chain Order Management (August 2010 –
November 2012) – GBS,Hewlett Packard, India
Worked as a PL – Coordinator who acts as the main interface between multiple teams like Supply
Planners, Marketing team, CSSO operations team(Sales Representative), HP warehouse(Depots) and
Production planners.
Responsibilities
 As a Product Line Co ordinator maximizing the revenue by expediting the orders.
 Proactively working on delinquent Orders by reassigning the new ship date.
 Working closely with the Factory planner on managing the constrain products.
 Maintained 85% on DTFC for the PL which I’m responsible.
 Effectively increasing the Market Share and optimizing the Revenue for Printing Group.
 Working closely with the logistics team for expedite shipment.
 Prioritization the Retail orders so that we can maximize the market share of the retail customers .
 Working on delivery blocks promplty so the orders would not get delayed.
 Escalation Point of contact for supplies part of business.
Proffesional Experience II - 3 Years in Order management
Senior Process Associate (September 2007 – Jul 2010) Wipro BPO – Freescale Semiconductor
Worked as a Senior Associate for Order Management process of Freescale
semiconductor to monitor the end to end order cycle Quote to Cash.
Responsibilities
 Customer’s first point of contact for all S&L topics
 Builds effective working relationships internally (Sales and MBG) and with customer to achieve service
and financial goals
 Understand foundation of CRM Strategy and Components
 Own and manage customer escalations and supply crisis
 Manage all customer order fulfillment for Client
 Manage revenue recognition for Client.
 Provide early warning to customers on potential delivery issues
 Monitoring the orders in pipeline for proper delivery.
 Prepare Order Authority for orders when there is a Deviation.
 Create Expedite Request or Counter to Counter shipment for customer
 Processing RMR (Return Material Request) from customer
 Processing the change order requests from customer after checking the Terms and conditions.
 Creating Purchase Agreement for long term purchase.
 Set up the new Part in Forecast after getting a blanket PO from customer.
 Receiving Forecast from the customer weekly, reviewing it and releasing the Suspense to allow
the Forecast to go through the downstream systems.
 Work with Planner for the mismatched and unscheduled orders.

3. Proffesional Experience III - 3 Years in Customer Service.
Executive, Customer Service , TATA Teleservices under Crux Management (May 2004 – Dec 2006)
 SLA Adherence for all non-technical service request and cancellation request - >95%.
 Customer communication.
 Knowledge on Billing and System.
 Monitoring team performance.
 Handling Escalations from Higher Management.
 Reviewing and revisiting existing processes.
 Co-ordination with ISIT team for various reports and operational issue on daily basis.
 Managing Data and Preparation of MIS from various operational locations.
 Preparation of MIS to Top Management on weekly and monthly basis.
 Direction and Training to sub-ordinate to manage their work area individually.
 >95% Quality scores both on internal and >90% on external audits.
 Root cause analysis on the complaints and reduction of complaints by 5% month on month.
 Pro-active Churn was also done where customers call the call center and wants to cancel was captured and
those customers were called back to understand the reason for cancellation
 Pro-active Churn was also done from repeat call analysis.
 KRA’s mapped with monthly performance and reviews conducted with the team.
Education:
BBA (Business Administration) -2002. Sindhi College, Madras University.
Certified Professional (Basic Level) in SCOMDomain of SCMFunction from Indian Institute of
Materials Management (IIMM).
Languages & Interests:
Languages: Tamil, Telugu and English.
Interests: Reading, Table Tennis and reading.
Thank you for reviewing my Resume. I will be happy to meet you in person for further
discussions
Date:
Place:Chennai Padmanbhan B Kothandaraman