Updated Resume

1. RASHAWN UNDERDUE
713 W. Rosslynn Ave  Fullerton, CA 92832
Phone: 818-568-4137  E-Mail: Rashawnunderdue@yahoo.com
SUMMARY OF QUALIFICATIONS
Professional business manager with 18 years of sales, marketing & business operations experience. Extensive background in collective bargaining
agreement(s), employee management, executive support, facilities management & public relations. Experienced project manager of philanthropic
programs supporting the fight against obesity for local businesses & agencies, as well as mentorship programs for high school and college students.
Avid team player with a high level of integrity, skills, & a passion for human development seeking a challenging opportunity with your organization.
SUMMARY OF SKILLS
- General Accounting, Profit & Loss Analysis - Excel Financial Spread Sheet Design
- Organizational Development, Process Improvement - Conflict Resolution, Change Leadership, Influence
- Social Media Marketing (fb, twitter, instagram) - Email Campaigning, Web Site Design, Media Production
- Multi Project Management - Risk Management, Vendor Contract Negotiations
- Public Speaking and Seminar Coach - Mastery of Power Point, Prezi and Splice
- Strategic Planning, Policies & Procedures - Dale Carnegie Sales Academy Trained
WORK EXPERIENCE
The ZO Fitness Center, Fullerton CA – Operations Manager 8/20/2010 to Current
Leads the operations and full scale market delivery of the ZO Fitness Program. Manages all working parts of the business. Accountable for membership growth,
retention, and satisfaction. Also including profit growth, sales growth, facilities maintenance and brand image/awareness - on line and in the market place. Manages
all vendor partnerships, payroll, staff schedules & team development. Develops strategic partnerships with clients, placing laser focus on their needs, goals and
maximum potential.
 Negotiated general contractor bids and work flow saving the company $12,000 at construction launch.
 Designed and implemented infrastructure renovation strategies leading to $6,000 a year increase in revenue.
 Utilized the latest methods of social media marketing to grow an Instagram following from 400 to 10,000 + in 90 days.
 Launched company’s 1
st
snail mail flyer campaign leading to $14,000 revenue increase in 1
st
year.
 Restructured the financial processes of the business garnering $5,000 in lost revenue.
 Discovered a state tax benefit saving the company $3,000.
 Successfully negotiate with local and international vendors driving profits 10% annually.
 Studied industry trends reinventing company website & training program in 2015 leading to a 75% increase in memberships.
 Coached 4 professionals and 4 interns to performance levels that have resulted in stellar YELP reviews 3 years running.
 Joined local business owner mastermind groups leading to $30,000 in business investment offers.
 Published/Blogged free health & wellness media content garnering $10,000 in corporate sponsors.
 Implemented tailored program for our military, FBI, law enforcement and 1
st
responders resulting in 100% test past rate.

2. 2
24 Hour Fitness, Orange CA – Fitness Coach 8/20/2006 to 8/20/2010
Responsible for the achievement of monthly sales quotas and performance goals. Including the administration of fitness seminars, retail booth promotions, gym
tours, and customer service. Co-supervised and coached new team members. Consistently provided innovative training, health and lifestyle solutions to client base.
 Awarded as the 2
nd
top selling trainer in the region 3 years in a row.
 Generated over $500,000 in revenue for the company in 4 years.
 Service Clients to Company Standards
 Achieved a 100% customer satisfaction rating 3 years in a row.
 Led the location in client goals achieved 2 years in a row.
 Exceeded company standard in facilities maintenance requirements.
 Established a company adopted best practice series of new trainer cheat sheets leading in a 10% growth in profits across team.
 Lead the region in new trainer retention and performance.
Disney Vacation Club, Anaheim CA – Time Share Associate 4/2006 to 4/2008
Responsible for the achievement of monthly sales quotas and performance goals. Including the administration of team meetings and the co-training of new team
members. Effective staffing of resort guest vetting stations, going above and beyond to assist the executive sales lead with resort tours and program presentations.
 Awarded as the top performing associate 2 years in a row closing year 25% above plan.
 Received company recognition for outstanding service 2008.
 Recognized by management for consistently going above & beyond guest expectations.
 Received Disney Magic award in 2007.
 Designated team lead in 1
st
90 days.
 Achieved a 100% qualification rate for all new associates.
Education & Certifications
Hartwick College, Oneonta, NY 1998
Bachelor of Arts: Business Management/Information Science
 Student Senate President
 Board of Trustees Scholar
 Undergraduate Residence Hall Director
 Collegiate Athlete: Football Player – LINE BACKER
National Academy of Sports Medicine, Irvine, CA, 2007
 Strength Conditioning Coach
REFERENCES AVAILABLE UPON REQUEST…