Mohd Imran Ansari is a senior analyst currently working at HCL Technologies in Noida, India. He has over 8 years of experience in roles like technical support executive and technical support officer providing IT infrastructure support, monitoring systems, troubleshooting issues, and handling disaster recovery. He holds a B.Tech in Computer Science and has skills in technologies like VMware, Microsoft Office, UNIX, Windows, networking, databases, and troubleshooting email clients and internet connectivity problems.

1. MOHD IMRAN ANSARI
Phone: +91 9891356266
E-mail: imran_alansar@yahoo.co.in
OBJECTIVE:
To reach the acme of my career through zeal and hard work and to apply my skills, knowledge and efforts to serve, help and
benefit my organization in particular and mankind in general.
WORK EXPERIENCE:
• Currently working as “Senior Analyst” with HCL Technologies, Noida, from May, 2015 till date.
• Project : DB-COAST Client: Deutsche Bank
Role:
1. IT infrastructure support (Global)
2. Managing and Troubleshooting Virtual Machines through VSphere and Desktop Director.
3. Monitoring logs through Log Monitor Tool for DOD, SDOD Virtual Machine.
4. Responsible for Data/File securities/Back-Up Management.
5. Monitoring System Performance of Virtual memory, System events, Swapping, Disk utilization, CPU
utilization.
6. Regularly examine multiple monitoring systems for unexpected deviations in any of application layers.
7. RDS (Remote Desktop Support)
8. React to alerts with well-defined procedures, escalate problems to the appropriate people and follow up to
resolution.
9. Adhere to defined process and be ready for some adhoc and surprise incidents.
10. Help coworkers by creating documentation and detailed knowledge sharing for continuous improvement.
11. Perform Root Cause Analysis (RCA) for network outages that require details on what caused an outage, what
was done to resolve it and what can be done to reduce impact or prevent future occurrences.
12. Dealing with Vendor and Inventory Management
13. Upgrade and Troubleshoot Hardware and Network Related problems
14. dbRAS connectivity(RSA Secured authentication for virtual desktops: secured desktop on demand[SDOD],
desktop on demand[DOD])
15. Handling RSA server. (User creation, Deletion, Token pin reset etc.)
16. Disaster Recovery, Backup Management, Reporting and Recovery
17. Wide spectrum of issues related with Lotus Notes, VM Sphere, Outlook, Webmail, Active Directory, all
Deutsche Bank’s internal IT tools(intranet portals, applications for business continuity)
• As “Technical Support Executive” with ienergizer India Pvt. Ltd., Noida, from Feb, 2012 to Dec, 2014.
• Project: Sprint Client: Virgin Group(UK)
Role:
1. Virgin Media/Mobile Support.
2. Firewall/Antivirus support.
3. Wireless and LAN support.
4. Troubleshooting Email Client’s (Outlook, Mac Mail, office365)
5. Broadband HSI DSL support.
• As “Technical Support Officer” (from March, 2010 to April, 2011) in HCL BSERV. (Noida).
• Project: Phoenix Client: AT&T(USA)
Role:
1. Troubleshooting Internet connectivity issues via live chat and Remote login using AT&T’s provided tool for
remote login.
2. Modem/Routers support including 2Wire series, Motorola 2210, 3347, Speedstream 4000 and 5000 series,
Linksys, Netgear etc.

2. 3. Wireless and LAN/MAN support.
4. Operating System support (Windows 98, 2000, XP, Vista, 7, MAC).
5. Troubleshooting connectivity issues like Slow browsing, Sync-no surf, No-surf, intermittent connection etc.
6. Email Client’s troubleshooting (MS Outlook, Outlook Express, Outlook 2003, Outlook 2007, Outlook 2010,
Windows Mail, Windows Live Mail, Mac Mail, Thunderbird etc with POP and SMTP support).
PROFESSIONAL QUALIFICATION:
B.Tech. in Computer Science from Uttar Pradesh Technical University, Lucknow (2004-2008) with First Division.
ACADEMIC QUALIFICATION:
• Senior Secondary School Certificate Examination – 12th
Standard, in 2003 from Aligarh Muslim University (AMU).
• Secondary School Certificate Examination – 10th
Standard, in 2001 from Aligarh Muslim University (AMU).
TOOLS AND TECHNICAL DOMAIN:
• Business Software Microsoft Office Suites, Lotus Notes
• Operating Systems UNIX, Windows XP/Vista7/8/10, DOS
• Area of interest Computer Networks, Incident Management, Software Engineering, Software
Project Management, LAN/WAN, Ethernet, VPN, Modem/routers
Configuration, Email client’s configuration
• Databases SQL
PERSONAL INFORMATION:
Full name Mohd Imran Ansari
Father's name Ali Mohd
Mother's name. Shahnaz Anjum
Date of Birth July 8, 1985
Marital Status Single
Nationality Indian
Languages Known English, Urdu, Hindi
Address B 28, Dharma Complex, sector 58, Noida.
Passport number G7181619
Valid upto 31/01/2018
PAN number ALZPA1712D
NOTIFICATION:
I hereby declare that all the statements made in this CV are true, complete and correct to the best of my knowledge and belief.
Date: (Mohd Imran Ansari)