Mayur Rana is seeking a position as an Application Support Engineer utilizing 10 years of experience in IT. He has a BE-IT degree from R.K. College of Engineering & Technology and a diploma in IT from Sir BPTI Bhavnagar. His technical skills include supporting Windows and Linux platforms, Active Directory administration, Outlook troubleshooting, and IT service management. He is RHCSA certified and pursuing RHCE certification. His previous work experience includes over 2 years as a Technical and Application Support Engineer at IMSI India Pvt. Ltd and 8 months as a visiting lecturer at Sir Bhavsinhji Polytechnic Institute.

1. Curriculum vitae
MAYUR RANA (E) mayurrana10@gmail.com
1.10 Year Experienced as Application Support Engineer
RHCSA CERTIFIED ,CN-160-051-686 (M) +91-9033777995 / 9428171716
CAREER OBJECTIVES:
Seeking a position to utilize and develop my skills and ability in Information Technology which will
helpful to me and to my organization. To work for an organization with the best of my abilities, also
know my values to uphold its vision and thus be supplemental to the totality of the success of the
organization.
EDUCATION DETAILS:
 BE-IT from R.K. College of Eng. & Technology- Rajkot 

 Diploma in Information Technology from Sir BPTI Bhavnagar 
Technical skill set:
 Try to resolve most of issues as FCR(First call Resolution)
CERTIFICATON:
1. RHCSA CERTIFIED.
2. RHCE (Pursuing from Electromech Corporation).
WORK EXPERIENCE:
• Worked as Technical and Application Support Engineer at IMSI India Pvt. Ltd – Ahmedabad From
May 2014 to Till Date. (22 Months).
• Worked as Visiting Lecturer at Sir Bhavsinhji Polytechnic Institute, Bhavnagar from August 2013
to March 2014. (8 Months).
Managing User through (Active Directory Tool)  Platforms Windows, Linux.
 Installation, Configuration of Active Directory-2008
Troubleshooting Outlook and PST/OST issue  Linux-os: - Red Hat, Centos, Ubuntu.
 Troubleshooting Basic System issue
 IT Service Management
 Mange the overall Desk Activates, As an supervisor

2. Worked and Responsibilities
• My responsibility includes responsive Centralized service Desk Lead, IT Service Management.
• Provide support for Microsoft office, SAP(System Application Product in Data-Processing)
Application, domain related, basic application-Password reset throw AD, Installation of application
Throw IEM and also coordinate with Vendor for application.
• Handling the technical query on phone calls and Remote support to all other site Engineers.
• Installation of all kinds of software, patching, upgrading and maintenance of operating system.
• Basic troubleshooting of network related issue and coordinate with NOC team.
• Provide International client support and technical issue resolution via E-Mail, Phone and Remote
support.
• Support to customers over the phone or remote within an IT environment & ITIL process-
TSRM (Maximo Tool) that we are using for ticket create, tracking and for report.
• As Per SLA Manage and analyst SL, Abandoned, ASA & AHT (for voice).
• Try to resolve most of issue as FCR (First Call Resolution).
• Standardizing support, handle workflow and client response.
• Installation and configuration of Windows 2008 servers.
• Troubleshooting Mail/Outlook issue & configuration.
• User management in Linux
• File portion using with LVM (LOGICAL VIRTUCAHL MACHINE).
• Auto mounting and permanent mounting Nfs, samba Server.
• Shell script knowledge.
PERSONAL DETAILS:
• Language Known : English, Hindi, Gujarati
• Nationality : Indian
DECLARATION:
I hereby declare that the information furnished above is true to the best of my knowledge.
Regards,
MAYUR RANA
• Date of birth :16-March-1992
• Gender : Male