Rajiv Pandey has over 8 years of experience in technical services and systems administration. He currently works as a Technical Services Specialist at IBM India Pvt Ltd in Noida. He has experience managing physical and virtual servers running Windows 2003/2008/2012 and has certifications in ITIL, Cisco CCVP, Microsoft, and electronics. His roles have included server setup, administration, monitoring, backup, hardware support, and antivirus administration.

1. RAJIV PANDEY Mail: rajivroorkee@gmail.com
Mobile: 09818898245
PROFESSIONAL SNAPSHOT
1. Over 8 years of experience in the areas of Technical Services.
2. Currently working as Technical Services Specialist with IBM India Pvt Ltd, Noida.
3. ITIL Foundation V3 Certified by EXIN (Registration Number: 5329031).
4. Tech lead, Windows, VMware, systems administration, documentation, Server hardware support and
monitoring.
5. Cleared examination of Microsoft certified Professional (MCP) ID# 3594772.
6. Maintain technical documentation of troubleshooting procedures.
7. Gained knowledge in team management.
8. Hand-on experience in configuring Antivirus Server (Trend Micro neat sute, Server protect, Trend
micro internet security, Symantec endpoint protection 11.0, 12.0, Norton 2010, 2011, 2012).
ACADEMICCREDENTIALS
• MCA from Sikkim Manipal University.
• BA English from H.N.B. GarhwalUniversity, Srinagar.
• Diploma in Electronics (ITI) (2002-04)
• K.L. Polytechnic, Roorkee Certification Grade ‘A’ and 1st position in branch (2004).
•
CERTIFICATION
 ITIL® Foundation Certificate in IT Service Management (Registration Number: 5329031).
• Cisco Certified of CCVP { CCVP 642-457 CIPT2 v8.0 (Implementing Cisco Unified
Communications Manager,Part 2 v8.0 (CIPT2 v8.0) }
• Microsoft certified Professional (MCP) ID# 3594772
• Diploma in Electronics (ITI) (2002-04).
• K.L. Polytechnic, Roorkee Certification Grade ‘A’ and 1st position in branch (2004).
CAREER OBJECTIVE: To use my skills, experience and adaptability to obtain a systems
administration, Tech lead or Technical Executive position where I am constantly challenged. My greatest
strength is my ability to walk into a new environment and be functional immediately. I am quick to learn
and adapt to new situations, configurations and technologies.

2. Server Management Skill sets:
 Setup and administer windows 2003/2008, configure RAID,Install OS.
 Remote server administration, Monitor and optimize system performance.
 Maintain and Monitor user access rights on different Shares and Files.
 Knowledge on Hardware servers such as HP,Delland IBM server.
 Configuring /Administering Network printers for LAN users.
 Implementing and maintaining and troubleshooting of Group Policy.
ORGANIZATIONAL DETAILS
IBM India Private Limited
Since Jun 2015 to till date with IBM India as Technical Services Specialist.
JK Technosoft (JKT)
Since Aug2010 to Jun2015 with JK TECHNOSOFT Ltd as Executive technical support.
Roles & Responsibilities:
 Managing 300+ Servers (physical and virtual) in data centers having 2003/2008/2012 Server
operating system.
 VMware 4.x, 5.x support (Implementation, Administration and troubleshooting are involved with
Windows OS platform).
 Installation, Configuration and maintenance of Windows 2000/2003/2008 R2 Server based on
IBM/DELL platform.
 Responsible for handling all server related L2 calls having performance,OS and other issues.
 Administration using Windows 2008 R2 Server i. e. user account, configure domain user account,
managing group, OUs, Group Policy etc.
 Configuring and Managing File Server, user access,quota limit, file screening etc. on windows
2K8 R2 Server.
 Daily and Weekly backup of Servers like DC,ADC, Application Server,File & Print Server etc.
through Windows Server Backup utility tool.
 Rectifying day-to-day HW problems with Windows 2K3/2k8 servers using specialize tools Dell
Server Manager,HP SIM, ILO etc.
 Configurations and management of ILO/DRAC,NIC Teaming etc.
 Antivirus Server (Trend Micro neat suite, Server protect, Trend micro internet security, Symantec
endpoint protection 11.0), VoIP Support.
Integral Computers
Since June 2009 to July 2010with Integral Computers Ltd as support engineer.
Roles & Responsibilities:
 Managing 300+ Servers (physical and virtual) in data centers having 2003/2008/2012 Server
operating system.
 Administration using Windows 2008 R2 Server i. e. user account, configure domain user account,
managing group, OUs, Group Policy etc.
 Configuring and Managing File Server, user access,quota limit, file screening etc. on windows
2K8 R2 Server.

3.  Daily and Weekly backup of Servers like DC,ADC, Application Server,File & Print Server etc.
through Windows Server Backup utility tool.
 Rectifying day-to-day HW problems with Windows 2K3/2k8 servers using specialize tools Dell
Server Manager,HP SIM, ILO etc.
 Configurations and management of ILO/DRAC,NIC Teaming etc.
 Antivirus Server (Trend Micro neat suite, Server protect, Trend micro internet security, Symantec
endpoint protection 11.0), VoIP Support.
TEAM Computers Pvt.Ltd.
Since Jan 2008 to June 2009 with TEAM Computers Pvt. Ltd as Desktop support Engineer.
Roles & Responsibilities:
•Anti-Virus Support ((Trend Micro neat sute,Server protect, Trend micro internet security,
Symantec endpoint protection 11.0& 12.0, Norton 2010,2011,2012)
•E-Mails Support (Outlook express, MS Outlook, Thunderbird, L1 , L2 Networking
•Hardware services Support
•Servers Support
•Video Conferencing (VC) Support.
•Operating System (MAC, XP, 2000, 2008, Win-7, Linux).
•Antivirus Server (Trend Micro neat sute, Server protect, Trend micro internet security,
Symantec endpoint protection 11.0), VoIP Support.
Computer Ware (India) Pvt. Ltd.
Since Jun2007 to Sept 2007 with Computer Ware Pvt. Ltd as Desktop support Engineer.
Roles & Responsibilities:
• IBM servers (Hardware support )
• MS Outlook
• Lan,Wlan Networking
• Microsoft Windows client OS.
• Server 2k3, Server 2k3 Active Directory Infrastructures,Domain server,
• VERITAS (Backup Server.),Sonicwall Firewall.
PERSONAL PROFILE
Name : Rajiv Pandey
DATE OF BIRTH : 24-11-1982
SEX : MALE
MARTIAL STATUS : Single
Passport No. : H8538048