IT professional with expertise in IT infrastructure management & operations, project management, vendor negotiations .Managing daily IT Operations with Team of Engineers hire and trained technical teams. Adept at working with clients and business units to determine needs and affect solutions. Good presentation and problem-solving skills.

1. DEV KUMAR
Email: dev.divyanshu01@gmail.com Ph: +919990183697
C/O AmarNath Thakur,H.No.-150/151,3rd
Floor, Gali No. 7, Laxmi Vihar,Uttam Nagar, New Delhi-110059
Summary
IT professional with expertise in IT infrastructure management & operations, project management,
vendor negotiations .Managing daily IT Operations with Team of Engineers hire and trained technical
teams. Adept at working with clients and business units to determine needs and affect solutions. Good
presentation and problem-solving skills.
Objective
Seeking a position which can utilize my skills as a Senior IT Engineer/System Administrator/Senior IT
Executive in the areas of network infrastructure and security. Proven IT executive with experience of
implementation of information systems solutions with over 4 years of hands-on technical expertise,
administration and support of Microsoft W2K,2K3,2K8,2K12 & Microsoft exchange Server platforms,
NT/W2K/XP/WIN7/WIN8,WIN8.1,Windows 10,Ubuntu Desktops, printers and experience installing,
configuring, & troubleshooting enterprise level LAN/WAN environments of various domains like Retail
& IT, ETC .
Work Experiences – 6 Years Months
1: COMPANY: - Home Credit India Finance Pvt Ltd.
Duration: - Feb 2015 to Till Date
Designation: - IT Executive
Location:- Gurgaon.
Where I used to provide technical support in an Active directory domain (ADEX)/LDAP/ECP/Zimbra
Admin.
 Providing day to day technical Support.
 Windows Server Administration Monitor.
 Backup of Windows Server (Daily- Increamental, Full) Backup.
 Monitor Server call / ticket queues to ensure faster response and resolution times as well as
monitor
 And review the calls with users for quality and conduct regular performance reviews to ensure
quality and timely response.
 Co-ordination with management and team members and ensuring 100% customer/Business
Team satisfaction.
 Co-ordination with vendors for hardware support.
 Deploy Patches for Windows update as well as local Home Credit Applications.
 Creating user ID profile on AD, Exchange, Open ERP, Zimbra Mail Server, Horde Mail Server
& Local Applications Like CC Pulse (Dialer),Homer, Homesis , Genesys etc .
 Managing users, group with the help of Active directory & Clear OS/Exchange Control
Panel/Zimbra Admin.
 Responsible to solving different types of Technical issue in application (Level2) as MS Outlook,
Zimbra Client, Mozilla Thunder Bird, EM Client, Libre Office, Kingsoft Office MS Office & different
Home credit applications like Seibel, Aramis, Citrix Client and other URL based applications, as well

2. as desktop support, solving system issues.
 To diagnose issues for users who sit at different locations ( Helping Remote users from HO)
 Configure and troubleshooting of email client like EM Client, Mozilla Thunderbird, Zimbra Desktop,
and MS Outlook.
 Handling Remote Management Using Windows VNC, Remotely Possible, RDP, Team Viewer, Ammy
Admin.
 Handling all the issues and troubleshoot related to LAN and WAN with the connectivity of VPN & ISP.
 Organize and manage meetings through Polycom, Skype, and Lync & Team Viewer.
 Manage & Maintain File-Server & provide Access as per client request.
 Manage backup from Server as well as client workstation.
 Zimbra Server Administration
 User, Group & Alias Management on Clear OS Server & Zimbra Server
 Financial Software Users Administration & Management (Hosel, Genesys, Loxon)
 Open VPN Server/Check Point VPN Administration & Management
 On-line Ticket Registered System (OTRS) Management
 E-Learning Portal Server Administration & Management
 Exchange Server (Active Directory) Server Administration on Window Server 2012
 Clear OS Server Administration
 Share Drive (File Server) User Administration & Management on Exchange & Clear OS
 Infrastructure Management.
 Providing Day to day Technical support For Linux (Ubuntu/Debi an) OS.
2: COMPANY: - Wipro InfoTech (Off role)
Duration: - Aug-2012 to 4th January 2015
Designation: - Senior Engineer (L2).
Location: - Noida.
Client: - BUREAUVERITAS
Where I used to provide technical support in a Active directory domain.
 Providing day to day technical Support.
 Monitor Helpdesk call / ticket queues to ensure faster response and resolution times as well as
monitor
 And review the calls with users for quality and conduct regular performance reviews to ensure
quality and timely response.
 Co-ordination with management and team members and ensuring 100% customer satisfaction.
 Co-ordination with vendors for hardware support.
 Install MacAfee agent and framework, and update as per Dat update.
 Deploy Patches for Windows update as well as local bureau Veritas Application.
 Creating user ID profile.
 Managing users, group with the help of Active directory.
 Responsible to solving different types of Technical issue in application as Lotus Notes, MS Office &
different BV applications like Jwalk, Sibel, Aramis and other URL based applications, as well as
desktop support, solving system issues.
 Providing support to remote control tools like VNC, Remote Desktop & Remote assistance
 To diagnose issues for users who sit at different locations
 Configure and troubleshooting of email client Lotus Notes.
 Handling Remote Management Using Windows VNC, Remotely Possible, RDP
 Handling all the issues and troubleshoot related to LAN and WAN with the connectivity of VPN & V
-SAT.
 Organize and manage meetings through Polycom & WebEx.

3.  Manage IT Assets & Inventory by using Track IT, Spice Works.
 Manage & Maintain file-zilla Server & provide Access as per client request.
 Manage backup from Server as well as client workstation.
3: COMPANY: - CMC Ltd. (Off Role)
Duration: - 15 March-2012 to July 2012.
Designation: - Senior Project Engineer (L2).
Location:-Delhi/NCR
Job Responsibilities:
 Providing day to day technical Support to Clients and Engineers.
 Monitor Help-desk call / ticket queues to ensure faster response and resolution times as well as
monitor
 Review the calls with users for quality and conduct regular performance reviews to ensure
quality and timely response.
 Co-ordination with management and team members and ensuring 100% customer satisfaction.
 Responsible to solving different types of Technical issue in application as Outlook, Lotus Notes, MS
Office & different Retail applications like SAP, Retalix and URL based applications, as well as desktop
support, solving system issues.
 Providing support to remote control tools like VNC, Remote Desktop & Remote assistance
 To diagnose issues for users who sit at different locations
 Working knowledge of email client MS outlook & Lotus Notes.
 Handling Remote Management Using Windows VNC, Remotely Possible, RDP
 Handling all the issues and troubleshoot related to LAN and WAN with the connectivity of VPN & V
-SAT.
4: COMPANY: - Omnitech Info Solutions Ltd.
Duration: - 09 July-2010 to 15 March-2012.
Designation: - Service Delivery Engineer.
Location:- Delhi & NCR
PROJECT:
1: BUREAUVERITAS
Job Responsibilities:
 Providing day to day technical Support.
 Monitor Helpdesk call / ticket queues to ensure faster response and resolution times as well as

4. monitor
 And review the calls with users for quality and conduct regular performance reviews to ensure
quality and timely response.
 Co-ordination with management and team members and ensuring 100% customer satisfaction.
 Responsible to solving different types of Technical issue in application as Outlook, Lotus Notes, MS
Office & different BV applications like Jwalk, Sibel and URL based applications, as well as desktop
support, solving system issues.
 Providing support to remote control tools like VNC, Remote Desktop & Remote assistance
 To diagnose issues for users who sit at different locations
 Working& configuration of email client MS outlook & Lotus Notes .
 Handling Remote Management Using Windows VNC, Remotely Possible, RDP
 Handling all the issues and troubleshoot related to LAN and WAN with the connectivity of VPN & V
-SAT.
2: Reliance Retail Limited
Job Responsibilities:-
Reliance Retail Limited is part of retail initiative of Reliance Industries Ltd. With existence of RRL, IT
infrastructure requirement starting from Stores, Hyper Mart, Super Mart, to Distribution Centers, has
grown to a requirement pool of Expert & Talented IT Engineers. Being a part Omnitech IT Team I have
been appointed to Project Reliance Retail Limited & assigned different projects of Retails.
Key Account-abilities:
Reliance Retail IT Infrastructure operation: Delhi & NCR
Taking up daily calls of Reliance Retails all Formats like Reliance Fresh, Reliance Hyper, and other
Reliance Value & Specialty stores including IT Infrastructure & SLP Calls, managing daily call reports,
also managing IT Support of all over the Delhi & NCR for call closure with the help of Reliance Retail
NHQ helpdesk.
Expertise in installation & configuration of the followings
Hughes VSAT, Routers, POS Machines, Cisco Switches, HP Retalix Server, Wireless Access Points,
Mobile PDA, Mettler Weigh scales, LaserJet, Barcode, Thermal, & Dot-matrix Printers, UPS, &
Desktops installed and other Reliance Intranet Portals .Prompt troubleshooting to any or all IT
Problems.
Reliance Retail Security Loss & Prevention Operations: Delhi & NCR
Managing daily operations of SLP all over the Delhi & NCR. Operation Management of SLP includes
troubleshooting following SLP Equipments.
Digital Video Surveillance & Recording System, Electronic Article Surveillance & Customer Counting,
Intrusion System, Access Control & Attendance Recording System , Public Address System , Energy
and Status Monitoring System , Fire Detection & Alarm System, Physical Protection Devices.
Professional Qualification
 Completed One Year Diploma in (Hardware & Networking) From Govt. Polytechnic
Muzaffarpur.
 Short Term Course on MS-OFFICE, TALLY & INTERNET.
 Certification Completed of VMWARE Certified Associates (Cloud, Workforce Mobility, Data
centre Virtualization)

5.  Certification Done MICROSOFT CERTIFIED SYSTEM ASSOCIATE.
 Attend training program for Microsoft Exchange 2010.
Academic qualification
 High School from Bihar Secondary Examination Board.
 Intermediate(10+2) from Bihar Secondary Examination Board.
 Graduation from Dr. Jagannath Mishra Frorm College from Baba Saheb Bhimrao
Ambedkar Bihar University Muzaffarpur.
 Pursuing MCA from SMU.
Personal Information’s
Date of Birth 31 Oct. 1990
Fathers Name Sh. SitaRam Giri
Mothers Name Smt. Sushila Devi
Gender Male
Marital Status Single
Languages Known Hindi, English
Nationality Indian
Interest Playing Cricket, Reading newspaper, Music and Traveling
Permanent Address L.I.G-45, Housing Board Colony, Muzaffarpur, Bihar .

6.  Certification Done MICROSOFT CERTIFIED SYSTEM ASSOCIATE.
 Attend training program for Microsoft Exchange 2010.
Academic qualification
 High School from Bihar Secondary Examination Board.
 Intermediate(10+2) from Bihar Secondary Examination Board.
 Graduation from Dr. Jagannath Mishra Frorm College from Baba Saheb Bhimrao
Ambedkar Bihar University Muzaffarpur.
 Pursuing MCA from SMU.
Personal Information’s
Date of Birth 31 Oct. 1990
Fathers Name Sh. SitaRam Giri
Mothers Name Smt. Sushila Devi
Gender Male
Marital Status Single
Languages Known Hindi, English
Nationality Indian
Interest Playing Cricket, Reading newspaper, Music and Traveling
Permanent Address L.I.G-45, Housing Board Colony, Muzaffarpur, Bihar .