This resume is for Devanshu Gautam. He has over 3 years of experience in IT support and currently works as a Senior Analyst at HCL Technologies providing support to Dixons Retail. Previously he worked at HCL BSERV providing level 1 technical support to BT customers. He has skills in Windows Server, Active Directory, virtualization software like VMware, and networking basics. He is looking to utilize his experience in server administration, user management, and customer support.

1. R E S U M E
NAME
DEVANSHU GAUTAM
A-5 Sec 55 Noida (U.P.)
Mobile: +91 8860786470
E-mail : devanshu.gautam91@gmail.com
SUMMARY
 3 years & 4 months of Information Technology experience in understanding and
analyzing the IT support requirements, onsite and offshore management of project
development.
 Managed Server, Domain, Active Directory, User Rights etc . Dealt in user account
creation, groups, OU’s & Group policies.
 FSMO Roles transfer, Knowledge of PowerShell Interface for management of ADDS, DNS
& DHCP
 Good knowledge of Data Centre Monitoring Tools & Management s/w like Vmware
ESXI 5.0 , Vsphere client,etc.
.
 Possess good interpersonal skills that have been put to good use in coordinating with
Project teams.
 Team player with effective communication skills.
WORK EXPERIENCE
 Currently working with HCL Technologies as a Senior Analyst from April’13 to till date.
 Worked as Technical Support Officer in HCL BSERV [August ’11 to January‘13]

2. ACADEMICS
 B.E (Electronics & Telecommunication) from S.R.I.T.S COLLEGE DATIA (M.P.)
 H.S.C (Science) I.S.C Board in 2007. Secured 70% marks.
 S.S.C (General) ICSE Board in 2005. Secured 67% marks
SKILLS
Tools & Technology
Networking
Operating System
Soft skills
Windows Server 2008, 2012, HPSM, BMC Remedy,
IBM Netcool, Tivoli, Basic Understanding of EMC Networker.
Practical understanding of OSI and TCP/IP model.
IP Sub netting/ Super netting, VLSM/CIDR
Configuration of TCP/IP protocols like FTP, SMTP,TELNET etc.
Knowledge of Network & Data Centre monitoring.
Windows xp, windows vista ,windows 7,DOS
Excellent communication skills, enthusiastic team player, and
strong problem solving abilities.

3. PROJECT DETAILS
Company Name: HCL Technologies
Project: Dixons Retail (DSG)
Duration: April’13 to till date.
Project Overview: The purpose of the project is to offer IT support to the client in Unix , Windows,
Maintenance of sites & Data Centre Server Management & Support via vmware, citrix and platform
supports to different markets.
Roles and Responsibilities:
 Installed and configured an Active Directory Domain Controller.
 Managed Active Directory objects, policies, users and groups.
 Configured TCP/IP, DHCP, DNS.
 Data Center Server Monitoring.
 Utilized Microsoft Active Directory (AD) to manage objects, policies, users and groups.
 Organized existing AD objects to assist with day to day administration (Organizational Units
(OU), groups, departments, users, servers, PCs, laptops, printers etc.)
 Implemented group policies to manage domain / PC / user security.
 Handling the installation, configuration & maintenance of Microsoft Windows Servers &
managing Server, Domain, AD, User Rights, etc.
 Managed Virtualization Environment using VM Ware ESX 4.1, Virtual Center.
 Installation, Configuration, Administration & Troubleshooting of ESXI 5.0.,Virtual Center.
 Creating & Managing Virtual Machines.
 Knowledge in advance features of ESXi VMOTION, SVMOTION, VMHA, SDK’s etc.
 Interacting with onsite and offshore team in resolving their problems.
Company: HCL BSERV
Project: BT (British Telecommunication)

4. Client: BT
Duration: August ’11 to Jan ‘13]
Project Overview: The objective of this project is to provide L1 technical support to the customers
related to Internet Connectivity, Antivirus Scanning, Email Clients Troubleshooting, Installation of
Windows (OS) & other s/w.
Roles and Responsibilities:
 Installation of Operating Systems like Windows XP, Win 7.
 Hardware and Software installation.
 Administered/provided troubleshooting for Lotus Notes and MS Outlook.
 Provided technical support for DSL, VoIP, PC & Laptop; implemented best practice.
 Utilized Remedy & HPSM Ticketing tool for call logging.
 Provided connectivity (LAN, Internet) troubleshooting and support.
 Maintained technical knowledge in networking area; operating system (Server and PC).
 On-Call (24x7).
PERSONAL DETAILS:
DOB 01-Sep-1989
Nationality Indian
Gender Male
Father Name Mr. Subhash Chandra Gautam
Language Known
Location
English & Hindi
Noida (Can Relocate as per need)
Signature