1. KRISTIE L. TUCKER
206 Lee’s Cove  Helena, Alabama 35080  Kristietucker@bellsouth.net  (205) 223-2738
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CAREER OBJECTIVE Seeking a challenging management position, utilizing abilities developed through my
experience and training, with the opportunity for professional advancement based on
performance
PROFESSIONAL EXPERIENCE
1998 To Present BBVA Compass Bank, Birmingham, AL
VP, Legal Operations Support (2008 to Present)
AVP, Operations Compliance Support (2004 to 2008)
Manager, Data Entry/Review (2002 to 2004)
Manager, Cash Balancing (2001 to 2002)
Manager, Data Entry (1998 to 2001)
Key Qualifications
• Oversee and develop procedures for processing Levies and Garnishments,
Reclamations, Escheatment, ACH Stop Payments and reporting of Service Level
Agreements to upper management
• Manage processing of Account and File Maintenance, Reg. CC Holds, Cash
Balancing, Account Reconcilement, IOLTA, ACH and ATM Disputes, Account Review
and Certification
• Experience with Returns and Adjustments, ACH Processing, and CTR’s and MIL’s
• SME for Operations departments during Conversions of acquired Financial
Institutions
• Extensive role in planning and implementation of new Banking Platform
• Exceptional ability to pull together, organize, and manage every aspect of a complex
project; inclusive of research, instructional development, identifying areas of
opportunity, assignment delegation, total success of operation
• Cooperation with other areas and programmers to ensure policies and procedures
meet required compliance and legal standards
• History of exceptional Customer Service
• Proven adherence to Banking Regulations and Federal and state laws
• Oversee and lead upgrades and installation of software
• Positive relationships with State and Federal Agencies, Vendors, and Attorneys
• Developed procedures and processes to recover and save millions in funds for the
Bank
• Inspire and motivate others to work at their highest potential; strength in
organizing workflow, ideas, materials, and people
• Able to effectively communicate with individuals at all levels of an organization
Strategic planner; resourceful in generating new ideas and solving problems
• Exceptional public speaking and presentation abilities
• Track record of advancement and promotion into positions of increased
responsibility
• Continually produce results above and beyond what is expected
Professional Accomplishments

2. • Extensive knowledge of Unclaimed Property, Levies and Garnishments, and
Government Reclamations
• Develop and publish procedures for Departments and continue to work with
programmers and executives in regards to new system created for BBVA Compass
• Leadership of areas during merger
• Extensive experience in all aspects of management operations, with an emphasis on
business development, customer service, and total quality control
• Resourceful and inventive in developing and implementing effective procedures for
receiving items with sensitivity to cost, efficiency, and deadlines
• Promote effective interdepartmental teamwork between Operations and Retail
• Extensive experience in all aspects of management operations, with an emphasis on
business development, customer service, and total quality control
• Capable of managing and implementing projects from initial design through final
production; regularly develop time-saving and cost-saving methods of operation
• Possess extensive working computer knowledge and abilities
• Continually meet and exceed job objectives, quotas, and time restraints
EDUCATION & TRAINING
1992 University of Georgia, Athens, GA: B.S. Ed. Social Science Education
Compass Bank: Management Training and Interpersonal Management Skills Training
Compass Bank: Leatherman Leadership Questionnaire; scored 95.8%
Compass Bank: CIO Award Winner
BBVA Compass: Lean Process Excellence Training