R Gilliam Servicing Manager Resume
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Lee Paulson is an experienced Operations Manager with over 40 years of experience in investment operations, including portfolio management, project management, and leadership roles. He has significant expertise in investment platforms, regulatory reporting, and client services.
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Mark Cunningham has over 15 years of experience in banking and customer service roles. He is currently a Help Desk Coordinator at Bank of America in Tampa, FL where he resolves technical issues and tracks equipment shipments and schedules. Previously, he was a Senior Customer Support Specialist at Bank of America in Boston for 5 years where he resolved escalated account issues for over 500 banking centers per week. He also has experience in real estate sales and administrative coordination.
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Robyn Brandenburg is seeking a new position with over 7 years of progressive management experience in the financial services industry. She has a proven record of productivity, quality, and integrity. Her areas of expertise include mortgage servicing, loss mitigation, collections, business support operations, enterprise change management, project management, customer experience, and training development. She holds a Bachelor's degree in Interdisciplinary Business and has held several leadership roles at Bank of America managing teams and improving processes. Her most recent role was as a Business Support Manager where she championed various change initiatives and process improvements.
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Gregory L. Hoffman has over 30 years of experience in finance, sales, and management. He has a proven track record of growing customer bases and sales volumes. He is skilled in areas such as credit analysis, lease structuring, account management, and vehicle transportation.
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Mark Cunningham has over 15 years of experience in banking and customer service roles. He is currently a Help Desk Coordinator at Bank of America in Tampa, FL where he resolves technical issues and tracks equipment shipments and schedules. Previously, he was a Senior Customer Support Specialist at Bank of America in Boston for 5 years where he resolved escalated account issues for over 500 banking centers per week. He also has experience in real estate sales and administrative coordination.
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Robyn Brandenburg is seeking a new position with over 7 years of progressive management experience in the financial services industry. She has a proven record of productivity, quality, and integrity. Her areas of expertise include mortgage servicing, loss mitigation, collections, business support operations, enterprise change management, project management, customer experience, and training development. She holds a Bachelor's degree in Interdisciplinary Business and has held several leadership roles at Bank of America managing teams and improving processes. Her most recent role was as a Business Support Manager where she championed various change initiatives and process improvements.
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Michael Randle has over 15 years of experience in banking, loan servicing, operations, call center operations, credit analysis, risk management, budgeting, and forecasting. He has held several leadership roles managing teams and portfolios at JPMorgan Chase, Bank of America, and other financial institutions. Randle holds a Bachelor's degree in Business Administration and has additional real estate and engineering qualifications.
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R Gilliam Servicing Manager Resume
- 1. Reniqua Gilliam missrrgilliam@gmail.com (972) 339-2005 Servicing Manager Team Building - Performance Management - Training - Loss Mitigation Quality Assurance – Loan Audit – Management Reporting- Banking Dedicated servicing manager with 10+ years of leadership experience; consistently high performance rankings; proven success in improvements to the bottom line and turnaround of underperforming agents. Leadership and Coaching - Successfully motivated and led teams to achieve aggressive goals, champion departmental changes, downsizings, and the implementation of new procedural information. Managed 5-20 agents, completed performance reviews and made recommendations regarding hiring, promotions, corrective actions and/or termination. Servicing - Complete understanding of loss mitigation, bankruptcy, HAMP/HAFA/FNMA/FHA and foreclosure proceedings. Skills - Proficient use of MSP, LPS, and Mortgage Service Training- Created and facilitated a variety of training material. PROFESSIONAL EXPERIENCE Caliber Home Loans Irving, TX 06/13-Current SPOC Manager • Manage initiatives to achieve monthly goals. • Manage a team of 10 plus Specialists. • Review performance with Specialists and provide feedback for development and growth. • Organize and conduct weekly team meeting to discuss departmental updates. • Report on team progress to senior management. Newbold Advisors at WellsFargo Bedford, TX 10/12-01/13 OCC Compliance Auditor • Complete understanding of loss mitigation, bankruptcy, HAMP/HAFA & foreclosure processing. • OCC driven compliance auditor responsible for file pre-disposition of harm/no harm due to servicer fault. • Provide remediation recommendations to Client designated independent audit team. • Review loan file documentation for: the accurate assessment of fees, review previously rendered modification, foreclosure, short sale and DIL decisions to effectively recreate processing events and determine accuracy of the final decisions. • Overall audit of files from onset of default through sale date, cure date or current date status.
- 2. G&G Protection Irving, TX 12/10 to Current Operations Manager • Payroll Completion. • Client Billing. • Report audits prior to submittal to senior management. • Maintain open communications with client as needed. Metlife Home Loans Irving, TX 11/10 to 12/11 Default Manager • Performed in-line quality assurance reviews of work produced prior to loss mitigation and/or foreclosure submittal • Worked as a point of contact/subject matter expert for the creation of training materials. • Audited mortgage documents to ensure compliance with investor and regulatory guidelines. • Familiar with mortgage documents, appraisal, BPO review and modification process • Managed 10-15 agents. American Home Mortgage Coppell, TX 01/09 to 11/10 Default Manager • Helped develop audit processes to monitor loss mitigation and collection activities. • Maintain current and relevant knowledge of all guidelines, processes and systems used within the area; including regulatory, statutory and investor related issues. • Made business recommendations in regard to policy/process improvements. • Performed random file auditing on associate files and/or calls for QA purposes. • Managed 10-12 agents. Saxon Home Mortgage Fort Worth, TX 08/07 to 01/09 Default Manager • Provided quality assurance to agents by reviewing underwriting pipelines. • Assisted with special project of underwriters who processed multiple programs for Sub-Prime mortgages. • Single Point of Contact for escalated loss mitigation calls. • Disposition workout files by recommending specific foreclosure alternatives based on a review of the data presented which is allowed under the loss mitigation/investor workout approval matrix • Assisted agents with the calculation of the borrower’s DTI and loss mitigation options. • Managed 15-20 agents. Other positions held 1st Convenience Bank, Assistant Branch Manager, Lancaster, TX 2006-2007; EMC Mortgage Corporation, Collections Manager, Irving, TX, 2005-2006; Capital One Finance, Operations Manager, Irving, TX 1999-2004. EDUCATION Northwood University, Cedar Hill, TX Bachelors in Business Administration, Oct. 2014