• Large Scale Store Operations, Business Leadership, Category Management, International buying, Retail Finance, Business process development, Team development , Strategy Development, Business Planning, P&L Management for multiple profit centers, Leadership development, Business strategies. Policy- Planning Execution & Reviews, Startup Operations, Procurement national and International, negotiations & TOT finalizations. Business Expansion Planning and Execution. Business Control Systems and processes. International Experience in managing retail business (Both Operations & Category).

1. Kapil Nayar
502, Aditya heights, Plot No96A,
Sector 19 Kharghar,
Navi Mumbai 410210
(Permanent Address)
144, Sunharibagh Appt, Sec-13,
Rohini - New Delhi -110985
Cell:-9717211966
E-mail: nayarkapil071@gmail.com
INDUSTRIE’S:
* Total Professional Experience of 19 years :
* Retailing (National & International Exposure) (14 Years).
* Financial Sector. (7 Years).
KeySkills :
* Large Scale Store Operations, Business Leadership, Category Management, International buying, Retail
Finance, Business process development, Team development , Strategy Development, Business Planning, P&L
Management for multiple profit centers, Leadership development, Business strategies. Policy- Planning
Execution & Reviews, Startup Operations, Procurement national and International, negotiations & TOT
finalizations. Business Expansion Planning and Execution. Business Control Systems and processes.
International Experience in managing retail business (Both Operations & Category).
COMPANIES/PROJECTS:
Companies:
Reliance Retail Ltd, La Curacao Hyper Marts NV, ING, IMCON Ltd St.Lucia, Lovelock & Lewes (India) Pvt.Ltd.
(Consultancy Division Of ), M/s.R.R.H Associates.
Projects: BBC World ,ABN Amro Bank, ABB Ltd.
Presently Working: Reliance Retail Ltd since Nov 2006
* Since July 2014 Reliance Digital Retail Ltd at New Delhi.
Regional Manager North
* Business Leadership
* Business Operations & leadership of 52 large format CDIT stores.
* Drive our brand propositions to the last level.
* Responsible for store cluster and regional profitability. Achieve business of Rs 600 crs PA.
* Establish one team culture across functions.
* Responsible for making Reliance Digital a most preferred destination for our customers.
* New store networking and planning. Weeding out loss making stores and deciding on new
opportunities.
* Vendor relationship management.
* Strategizing & Planning :
* Business Development : Annual business plan, monthly and qtyrly budgets allocations and planning,
P&L review and plan.
* People Development :PMS reviews, training KPI, brand and internal training structure and review.
* Customer : Drive customer KPI’S, Training , CRM management and audit.

2. * Inventory Management : Stock Control Audits, Stock Management, EOL management .
* Business Operations:
* Ensure operational rhythms across businesses.
* Review business performance and establish future course of actions.
* Conduit Reviews for Profitability/KPI/Inventory & customer service.
* Providing regional inputs for national processes and policies.
* Deciding and execution of regional marketing ATL and BTL plans.
* Working closely with category in deciding assortment and merchandising for new markets.
* Review cluster expansion and profitability plans.
* Since April 2010 Reliance Digital Retail Ltd At Reliance Corporate Park Navi Mumbai.
Cluster Manager Store Operations Mumbai & MHA July 2002 to July 2014
* Responsible for a business of 18 crs per month .
* Setting and driving review rhythms on daily weekly & monthly basis.
* Ownership of regional & store P&L. profitability drive.
* P&L review with stores and profitability drive.
* Ownership of KPI's Area balance Scorecard ( Business KPI's/ Service KPI's/ Customer KPI's/
People KPI's/ Compliance KPI's).
* Cross Functional : Marketing (ATL and BTL). Delivery and Logistics.
Store Business Operations :
* Store SOP review & Score card.
* Merchanding standard reviews and executions.(Experience Zones end caps , Standard displays, brand
visibility, Promotional displays)
* Staffing and training reviews and implementations.
* Getting solutions for daily operational issues.
* Competition review and strategizing contra plans.
* CRM review and customer issue management.
* Stock & replenishment review for the stores .
* Review Operational KPI’s ( Pending GRN’s, GRDC’s, SIT’s, Defectives etc.)
Store Operations Review, Analytics & Execution. (HO Operations) (2010 OCT to 2002July)
In this role my main responsibility was:
ESTABLISH SYSTEMS & PROCESSES TO HELP STORES TO PERFORM BETTER IN TERMS OF
PROFITABILITY, EXECUTION AND PROCESS COMPLIANCE:
Liaoning With Various Functions.

3. * Finalization of various operational policies and processes like Clearance of Defectives, Incentive policy,
pay matrix , End of line etc.
* Various inter functional strategic decisions like festive promotions or change in assortment, etc.
* Various functional controls and approvals for floor execution. .
* Feedbacks from the ground to HO for change in various functional policies.
* Meeting vendors for various operational purposes.
REVIEW &EXECUTION
* Reviewing short term & long term business plans
* Reviewing stores for Operational KPI’s
* Store Performance Scorecard on monthly basis with stores .
* Reviewing Store P&L and Path To Profitability with the clusters on monthly basis.
* Reviewing store SOP audits on monthly basis with SM’s .
* Reviewing Promotions and marketing plans execution and results with clusters.
* Drive company’s business preposition .
* Drive company policies and store SOP’s.
ANALYTICS
* Publish daily weekly and monthly Performance dashboards for the stores with the help of a team.
* Publish operations performance review reports
* Provide information to the stores for better business performance.
* FEB 2009 – April 2010 AS NATIONAL MANAGER CATEGORY FINANCE FOR NF -FMCG FOR ALL
FORMATS IN RELIANCE RETAILAT RELIANCE CORPORATE PARK MUMBAI
* Maintaining & Controlling Margins for the business category.
* Business Projections & Planning:
* Reconciling & recovering monthly accruals
* Reviewing of Accounts Payable and Receivables on daily basis .
* Resolving Vendor queries related to AP and other things with a help of a team.
* Responsible for keeping check on inventory and monthly purchase budgets.
* Responsible for approving liquidation plans for slow moving stocks.
* Planning and analyzing the price change and new promotion impact on the margins.
* POG & Inventory Audits & review.
B) As National Manager Apparels At Reliance Corporate Park Mumbai :( Aug 2007- FEB 2009)
Procurement:
* Assortment Planning: Business Projections and Monthly In & Out assortment planning.
* Order Planning: Planning orders for 600+ Reliance Stores, & monitoring them closely.
* Managing Purchase operations: Managing Way Bills, Stock movements, delivery & logistics.
Front End Business Plan:
* Setting Monthly Business Targets: Drive store operations and work with them closely.
* Planning Monthly Promotions : Plan promotions for stores.
* Driving Sales: Driving sales for In&Out, Promotions and regular assortment with states.
* Conducting Store Audits for Stock, POGs, and Operational compliance.
Inventory Planning
* Planning MBQ’s and Plano grams (POGs) for stores.
* Inventory controls: Store wise and product wise control of Inventory turnover.

4. Achievements:
* Improved on PSPD (Per Store Per day) revenue from Rs 750 to Rs 1300.
* Introduced new lines of products especially in In & Outs.
* Designed a new target based system for controlling supplies.
* Started various incentive schemes and contests for the state teams and at store levels.
* Designed a new process and MIS system to controlling the fill rates .
C) CLUSTER STORE OPERATION RELIANCE FRESH STORES:(Nov2006 till Aug 2007)
Was initially responsible for appointing and developing store network for Reliance fresh Stores in UP UK &
Rajasthan.
Lacuracao NV Curacao / IMCON Ltd St.Lucia from Feb 2001 to June 2005
Lacuracao NV is one of the biggest wholesale and retail chains in Netherlands Antilles; with the head office is in
Curacao and 15 mega stores across ABC islands. The company has 30% market share in wholesale and retail market
of FMCG, Clothing and Electronic products.
Joined Lacuracao group in Feb 2001 as Manager Planning & Development and was responsible for improving
process and MIS systems for the company in St.Lucia.
On December 2002 was promoted, as Product Manager for Electronics & Appliances division for all retail outlets .
Main responsibilities
Retail Store Operations
Institutional Sales
Purchasing & Merchandising:
* INGVYSYA LIFE INSURANCE FROM (AUG 2005 Till Oct 2006)
* Lovelock & Lewes Ltd (Delhi) . (Consultancy Division Of ) from July
1998 To Feb 2001
Lovelock & Lewes is a consultancy division of Pricewaterhouse Coopers Ltd. Company provides professional
services to various banks and major corporates in India and outside India.
Projects handled with Lovelock & Lewes are:
Last Assignment: Branch Manager at Chandigarh: (Duration 11 MONTHS)
Key Responsibilities:
* Developed new Businesses for the company in the region.
* Handled a team of executives for various operations with different banks.
B.B.C Worldwide. Operation :(Duration 14 Months)
ABN Amro Bank Operations :(Duration 6 Months)
3) RRH Associates The Mall Shimla (June 1992 Till June 1995):
* Conducted various financial audits for Government and banking Institutions:
* Managing financial accounts and cost accounts for Pvt ltd companies in Tally.
4) MBA PROJECT (1997): ABB LTD DELHI: MIS and Financial controls.
Professional Qualification:
Master In Finance & control (MBA finance) from (Himachal Pradesh University) (1998)
Educational Qualification:
Master in commerce (M.Com) from Himachal Pradesh University, Shimla (1996).
Bachelor of Commerce (Hons) (Himachal Pradesh University) Shimla.
Computer Skills
Microsoft office, SAP, Retalix ,DBMS & RDBMS, Tally, Sage line100&50, counterpoint, microbiz , logiserve etc.
Personal Details:
Date of Birth: 5th March 1971
Marital status: Married.

5. Kapil Nayar

6. Kapil Nayar