1. ElizabethA.Carroll
1001 Park StreetWest
CannonFalls,MN 55009
E-mail: lizbrekkencarroll@live.com
Cell: 612-501-6596
Home:507-263-4257
EMPLOYMENT HISTORY
TwinRiversSeniorCampus,CannonFalls, MN 55009 July2009-Present
Administrative Assistant/Office Manager
o Meetand greetall visitors,answeranddirectall phone calls.
o Coordinate andprepare materialsforvolumemailingsanddistribution.
o Orderand maintainall office supplieswithinallowedbudget.
o Provide administrative andtechnical supportforthe CampusDirectorand Leasing Director,including
schedulingappointments,openingandroutingmail,filing,preparingpresentationmaterialsandhelpin
proofingandpreparingcorrespondence.
o Supportthe MarketingDirectorso she meetshermonthly/quarterlynumbersbycreatingspreadsheetsfor
trackingmarketingvolume andgoals.
o Data entryin variousmarketingprograms.
o Create and publishthe monthlycampusnewsletter.
o Provide supporttothe safetycommittee byservingandsecretaryandpublishingrelatedreports.
o Monitorand log all deliveries.
o Balance several bankaccountsand prepare bankdeposits.
o Acceptpayments,bothcashand checks,for rent,meals,residentaccountsandmake sure appropriate
general ledgeraccountsare assigned.
o Firstcontact for all resident/familyconcernsandhelpwithconflictresolution.
o Complete andsubmitlongtermcare insurance paperworkforresidents/clients.
o Prepare all invoicesforpaymentbyreviewingforaccuracyand codingto the appropriate general ledger
account so monthlynumbersare inline withthe establishedbudget.
o Collectionof outstanding/laterentpaymentsandestablishpaymentplansasneeded.
o Coordinate andschedule eventsandmeetingsbymakingroomreservationsandfulfillingmeetingsupply
requests.
Midwest-CBK,CannonFalls,MN 55009 November1996-July2009
CustomerService Lead
o Possessathoroughunderstandingof all areasof the customerservice departmentandassistedthe
managementteamint supportingthe independentchannel of the businessandbackupthe keyand
national accountteamas needed.
o Exhibitsoundproblemsolving,decisionmakingandanalytical skills,attentiontodetail andaccuracy to
make sure orderswere processedandpricedaccurately.
o Utilize computertroubleshootingskills,workingknowledge of MSOffice Applicationsande-mail
applications.
o Train customerservice teammembersonworkprocessessotheyfullyunderstandthe scope of eachtask
and maintainrequireddocumentationof training.
o Demonstrate time management,prioritizationandorganizationalskillsinafastpaced,highvolume call
centerand showresourcefulnessandthe abilitytolookup/researchinformation,assimilateandexplainit.
o Work withshipping,quality,logisticsandotherdepartmentstoensure customersproductarrivesand
meetstheirexpectations.
o Showedthe abilitytobe flexible inschedulingandassignments,anddemonstratedthe willingnesstolearn,
opennesstochange andthe abilitytoadjustto changes.
o Proactivelyidentifyandresolvecustomerordatabase relatedissueswiththoroughfollow-through.

2. o Work withcustomerservice managertoprovide accurate andtimelyreportingforall operational functions,
includingbutnotlimitedtoorderprocessing,bothmanual andEDI,returns,backorderstatus,and
compliance status. Recommendactionsbasedonkeylearning.
o Performmanagerial dutieswithcustomerservice departmentsuchasseasoncancels,RPM, dailyqueries
and resolve elevatedcustomeroraccount manager’sissuesorconcerns.
o Assistcustomerservice dailytasksandactivitiesincludingdataentry,accountcollectionsandconflict
resolution.
o Establishrelationshipsandcall cyclesforassignedretail customersandprospectingandup-sellingtoall
customers.
o Setup newcustomeraccounts,review creditapplicationsandestablishlinesof creditandcollecton
outstandingbalances.
o Understandandresolve conflictswhile maintainingahighstandardof customersatisfaction.
1st
National Bank,CannonFalls,MN 55009 August1980-November1996
AssistantCashier/HeadTeller
o Responsible forthe implementationandmaintenance of proceduresforfederal regulationstoensure
accurate examsandaudits.
o Provide excellentcustomerservice whetherthe transactionisatthe tellerwindow oroverthe phone.
o Assistinhiringandtrainingof operational supportstaff.
o Balance correspondentbankaccounts,variousgeneral ledgeraccountsandthe bank bondportfolio.
o Processand balance payroll.
o Assistinestablishingandmeetingthe annual budget.
o Maintaina highlevel of confidentiality.
o Manage the bank vaulttoensure appropriate cashwason hand andin balance at all times.
o Openand close checkingandsavingsaccounts,safe depositboxes,certificatesof depositsandsavings
bonds.
o Ensure that each customerandpotential customerknew of all bankservicesandtoolsavailabletothem.
EDUCATION & BUSINESSCOURSES
Achieve Global TrainingincludingListeningtoUnderstandClearly,GivingFeedbacktoHelpOthers,Takingona New
Assignment,RequestingHelp,GettingYourPointAcross,ParticipatinginGroupMeetings,KeepingYourBossInformed,
ResolvingIssueswithOthers,Positive ResponsestoNegative Situations,WorkingSmarter,DealingwithChanges,Beinga
Team Player.
Administrative AssistantsConference.
St. Olaf College,NorthfieldMN-generalcourse study
CannonFallsHighSchool,CannonFalls,MN-generalcourse study
COMPUTER SKILLS
*MicrosoftWord *MicrosoftExcel *MicrosoftOutlook *Lotus Notes *Warehouse ManagementSystem
*JD Edwards *PDTS *BPCS *MarketMinder *Residex
*MicrosoftPublisher *PowerPoint