Firoz Afzal is a mechanical engineer with over 5 years of experience in sales and marketing roles within the HVAC industry. He is proficient in new business development, channel management, and client relationship management. He is targeting a role in sales engineering, channel management, or sales and marketing within the consumer durables industry, preferably in Mumbai, Delhi, or overseas.

1. FIROZ AFZAL
Phone: + 91-8378982887| E-mail: drishty198@gmail.com
Proficient in running successful method-oriented operations and taking initiatives for business excellence
through process improvement
Targeting assignments in Sales Engineering / Channel Management / Sales & Marketing (Consumer
Durables)
Preferred Location: Mumbai / Delhi / Overseas
PROFILE SUMMARY
• A growth-oriented professional with over 5 years of experience in Mechanical Engineering with Refrigeration & Air-
conditioning industry
• Proficient in working closely with B2B clients to understand their technical requirements and delivering key solutions to
meet their needs
• Experience in organizing various sales activities/events and escalating business, profitability and market coverage
• Proficient at providing value-added customer service by resolving customer issues and ensuring their satisfaction with
product and service norms
• Gained skills in channel expansion, new business development, heat load calculation, analysis & proposal submission,
project material planning, post sales management, marketing activities, collection monitoring, project management &
execution and so on; skilled in monitoring payments against the project
• Knowledge of building a strong distribution network for achieving greater market reach and penetration; skilled in
calculating sales forecasts for newly launched products and defining the financial budget & targets for new sales projects
• An effective communicator with strong analytical, negotiation and relationship management skills
SKILL SET
Sales Engineering Channel Management New Business Development
Market Research & Forecast Tender & Quotations Management Client Relationship Management
Liaison & Coordination Team Management Presentations
WORK EXPERIENCE
Since Sep’15 with Daikin Air-conditioning India Pvt. Ltd., Goa as Assistant Manager
Jul’13 – Aug’15 with Voltas Limited, Goa as Area Sales Manager
Jul’11 - Jul’13 with Panasonic India Pvt. Ltd., Mumbai as Senior Executive
Key Result Areas:
• Generating enquiries & conducting follows ups, working on tenders / BOQ & performing site visits
• Performing techno-commercial negotiations; conducting presentations & discussion with clients
• Monitoring business development by associating with different channel partners
• Managing direct dealer’s network, distributors, retailers, corporate/ institutional sales, franchisee management and
heading a team of sales coordinators
• Developing business plans/strategies in sync with plans of organization, for Air Conditioners
• Identifying prospective clients and maintaining relationships with the existing by understanding their product requirements
• Liaising with the customer on various issues related to the concerned project assignments
• Offering after-sales support services ensuring maximum post sale support for repeat and referral business
• Maintaining continuous communication with clients & ensuring further value addition in services to strengthen the
relationship with clients
• Acquiring complete details on competitors market and their strengths and weakness
• Planning monthly sales forecast and ensuring its adaptation for the month; achieving the budgeted targets of orders booking
• Developing and implementing sales strategy through area wise and segment wise break up of projections
• Streamlining sales operations support functions including market research, technical marketing, sales engineering and
contracts management for enabling quicker decision making
• Supporting marketing team by attending trade shows, conferences and other marketing events
• Infiltrating new markets and establishing account base through prospecting, cold calls, advertising, and marketing research

2. • Analyzing resource requirements and assigning responsibilities to the sales team while ensuring effective coordination
amongst all
Highlights:
• Achieved a INR 20 Crore fold revenue scale up in the first year (2015) and 32% YoY growth till date for air-conditioning
product
• Provided tremendous sales growth in Daikin in two month and enhanced the quantity sales
• Participated in HVAC exhibitions like ACREX & ACETECH and supervised the stall building & designing
• Developed market for Panasonic Commercial Aircon in Mumbai
• Acquired some major consultants & architects for CAC business
• Completed around 15 projects so far of about 400 HP
• Closed a single order of 108 numbers of 4TR Ductables
• Established market for Voltas Ltd. through channel expansion in Goa; initiated marketing activity for Voltas in Goa
• Registered Panasonic in ‘Approved Make List’ in tenders issued by consultants
• Generated Panasonic CAC dealers in the assigned territory
• Was the Key Account Manager for major Engineering, Procurement, Construction (EPC) contractors for HVAC products
• Successfully managed Pan India key accounts order in Panasonic
• Increased sales turn-over (32% year on year) and market share to 16%within the Goa region
• Attained quarterly and annual objectives assigned by management by developing new business in the assigned territories
of Goa
• Awarded with regular incentive pay-outs quarterly for performance
ACADEMIC PROJECTS
• Mini project on Fabrication of IC Engine based “Nitro Car”
• Major project on Enhancement of Thermal Conductivity using Water based NANO fluid
• Manged HDFC Sales Pvt. Ltd. (All India )
ACADEMIC DETAILS
• B.Tech. (Mechanical) SRM University, Chennai with CGPA of 9.1 out of 10 in 2011
• Higher Secondary from C.B.S.E., New Delhi with78.4% in 2007
• Senior Secondary from C.B.S.E., New Delhi with 79.4% in 2005
ACADEMIC ACHIEVEMENT
• Awarded twice with the “Scholarship for the Academic Performance” during the B.Tech. course in the years 2008 and
2010 from SRM University
IT SKILLS
• Proficient in MS Office Suite and Internet Applications
CERTIFICATION
• Awarded by the ‘Certificate of Appreciation’ from IIT Madras for the Nitro Car Racing and Designing (IC Engine) held on
26th
March 2009
EXTRACURRICULAR ACTIVITIES
• Participated in various activities such as:
o Member of the ISHRAE & SAE club
o “Contraption” under SAE in March 2010
o Intra collegiate event “F=ma” conducted by SAE in 2008
o Hockey Tournament at zonal level in the year 2001

3. PERSONAL DETAILS
Date of Birth: 15th August 1990
Languages Known: English, Hindi and Urdu
Current Address: Voltas Limited, Ground Floor, Akshay Apartment, La Campal Colony, Miramar- 403001, Goa
Permanent Address: Opposite Dr. Waris Hameed, Old Karimganj, Gaya-823001, Bihar
Passport Number: K1771022
Validity: 28th
December 2021