William Schutt has over 15 years of experience in IT and customer service roles. He currently works as a Site Services Lead for ATOS, where he maintains a large data center and responds to customers globally. Previously, he was a Tech Analyst for St Vrain Valley Schools, where he serviced over 1,500 machines and maintained 50 application servers across 28 sites. He hopes to take another step forward in his career by expanding his duties and responsibilities.

1. WILLIAM M. SCHUTT
PROFESSIONAL PROFILE
I have been a computer technician for a while now in title, but have been able to much
more than what the job description indicates. At the City of Durango I assisted with
Network design as we added new sites and moved to having an ARIN ID for our multi-
homed internet infrastructure. At SVVSD I worked closely with network technicians to
help identify issues and possible solutions. I hope to work closer home for family as well
as expand my duties and abilities.
RECENT WORK EXPERIENCE
Tech Analyst – ST VRAIN VALLEYSCHOOLS Longmont, CO December 2011 – June 2016
 Empowered other technicians to provide excellent quality customer service.
 Implements green cost saving measures by creating shut off and update programs.
 Offered just-in-time learning to individuals on an on-call basis.
IS Specialist – CITYOF DURANGO Durango, CO July 2010 – November 2011
 Created a city wide update and machine management solution.
 Developed a strategy to manage storage size and backup integrity for meeting minutes.
 Implemented a virtual environment for key employees to maintain productivity
ADDITIONAL WORK EXPERIENCE
Site Services Lead – ATOS Cheyenne, WY June 2016 – Current
Technician – SCHOOL DISTRICT 9R Durango, CO August 2006 – June 2010
Sales Associate – LIQUOR MAX Loveland, CO Mar 2004 – Aug 2005
Outsourcing agent – MOSIAC SALES SOLUTIONS Loveland, CO July 2003 – July 2006
Machine operator – CELESTICA Ft Collins, CO Oct 2002 – July 2003
EDUCATION AND CERTIFICATIONS
Bachelor of Science: Business Administration May 2006
 COLORADO STATE UNIVERSITY- BUSINESS GPA 3.5
Industry Certifications & Awards
 ACEI: IPC A-610 Certified Aug, 2001
 CompTIA: A+ Certified Sept, 2001
 CompTIA: Network+ Certified May, 2010
 HDI: Desktop Tech Nov, 2013
 HDI: Rock Mountain Desktop Tech of the year 2015
 ICS200 FEMA April, 2011
8121 Hallett CT • Ft Collins, CO 80528
(970) 799-4190 • jobs@pwdi.net

2. RECENT WORK EXPERIENCE - EXTRA
Front of House Combo – IHOP Loveland, CO August 2013 – November 2013
 Learning multiple FoH roles as a “by the book” example for other coworkers.
 Earned recognition for cleanest dishes of any dishwasher.
 Identified areas of improvement in process for each functional area.
Tech Analyst – ST VRAIN VALLEYSCHOOLS Longmont, CO December 2011 – June 2016
 Serviced machines at a ratio of over 1500 / technician.
 Maintained ~50 application servers across 28 sites.
 Created new methodologies to streamline business critical tasks like imaging.
Site Services Lead – ATOS Cheyenne, WY June 2016 – Current
 Maintained a Data Center for a very large five 9’s facility.
 Responded to customers globally through ticketing and directly.
 Ensured highest level of security protocols followed by vendors and co-workers.
Technician – SCHOOL DISTRICT 9R Durango, CO August 2006 – June 2010
 Empowered site technicians to provide excellent quality customer service.
 Implements green cost saving measures by creating shut off and update programs.
 Offered just-in-time learning to individuals on an on-call basis.
IS Specialist – CITYOF DURANGO Durango, CO July 2010 – November 2011
 Created a city wide update and machine management solution.
 Developed a strategy to manage storage size and backup integrity for meeting minutes.
 Implemented a virtual environment for key employees to maintain productivity
Shift Manager - Taco Bell (TriCon) Fort Collins/Loveland May 1998 – Febuary 2002
 Encouraged team members to decision making within their roles.
 Advanced from crew member, to trainer, to shift manager.
 Insured closout duties were always completed with complete accuracy.
PROFESSIONAL PROFILE - EXTRA
 Effective problem solver, motivated by accomplishing end result utilizing the scientific
process creatively.
 On-demand scripting to fulfill client’s time sensitive goals.
 Dedicated to take all projects to a final state to customers satisfaction.
 Thrive in face-paced, change-driven environments.
 Integrated learner, driven by a desire to find how and why it works, not just if it works.

3. PROFESSIONAL PROFILE
I have been a computer technician for a while now, but have known for some time that it
was time to change. After considering to myself; what would I do if all jobs paid the same,
I came to the conclusion I would work in a restaurant. I am punctual and dedicated to the
tasks I undertake, and believe I will prove to be a trainable asset to your house. My desire
is to learn the ropes for a few months, and then to begin a new career.
PROFESSIONAL PROFILE
I have been a computer technician for a while now in title, but have been able to much
more than what the job description indicates. At the City of Durango I assisted with
Network design as we added new sites and moved to having an ARIN ID for our multi-
homed internet infrastructure. Currently I work closely with network technicians at
SVVSD to help identify issues and possible solutions. I hope to take another step in my
career not only in duties, but in title as well.

4. Other information:
City of Durango: Charlie Powell https://www.linkedin.com/profile/view?trk=contacts-
contacts-list-contact_name-0&id=13794127
Durango 9r: James Torres: https://www.linkedin.com/profile/view?trk=contacts-
contacts-list-contact_name-0&id=122683505
References.