Crystal Walker has over 20 years of experience in transportation and logistics management. She currently works as a Customer Service Manager at J.B. Hunt Transport, where she manages a team of 13 employees, maintains daily reports and customer documents, and focuses on improving on-time service. Her objective is to advance her career by utilizing her strengths, knowledge, and management experience.

1. 1 0 4 4 A P P L E M E A D O W S • S P R I N G D A L E , A R 7 2 7 6 4 •
P H O N E ( 4 7 9 ) 7 9 0 - 5 6 5 0 • E - M A I L C P H I L L I P S 3 @ N W A C C . E D U
C R Y S T A L A . W A L K E R
OBJECTIVE
An efficient, experienced, dedicated professional seeking to use personal strengths, knowledge, and management experience to
advance in my career.
WORK EXPERIENCE
2005 – Current J. B. Hunt Transport Inc. Lowell, AR
Customer Service Manager
 Assigned to several different National Accounts in the past 10 years
 Manage a team of 13 employee’s
 Maintain daily reports, & customer documents
 Assist Customer’s and Account Reps in resolving issues
 Focus on improving on-time service
 Interview potential employee’s for the Account Rep. pool on a weekly/monthly basis
 Manage the EDI Specialist Position for the department
 Fix and Resend EDI data out to customers
2003 – 2005 J. B. Hunt Transport Inc. Lowell, AR
Special Projects Manager
 Provide daily capacity solutions to customers.
 In 2004, negotiated over 4.5 million dollars in capacity management charges which was up 4 million dollars from the year of 2003.
 Lead operationally in P & G promotions.
 Assist in CSM duties
2002 – 2003 J. B. Hunt Transport Inc. Lowell, AR
DCS Backhaul Manager
 Solicited for most profitable Backhaul loads
 Maintained productive relationship with many brokers
 Knowledgeable of several DCS projects
2001 – 2002 J. B. Hunt Transport Inc. Lowell, AR
Area Service Manager
 Worked with Account Reps & Fleet Managers concerning customer needs & driver needs
 Worked one on one with customer’s to help meet any needs they might have
 Preplan trucks to loads for the best utilization
1999 – 2001 J. B. Hunt Transport Inc. Lowell, AR
Account Representative
 Highest booking volume in the company
 Effective Call Management: answered calls in a timely manner, and followed good phone etiquette
 Maintained good rapport with internal & external customers
1994 – 1999 J. B. Hunt Transport Inc. Lowell, AR
Employment Placement Specialist
 High volume of applicant’s offered employment
SKILLS
Microsoft Word, Excel, PowerPoint, Retail Link
EDUCATION
Northwest Arkansas Community College - 2012 - Present / Emphasis in Business/Logistics Management