Andrew J Danan has over 15 years of experience in customer service, sales, and technical roles. He has worked as a server, bartender, loan officer, sales consultant, computer programmer, and trainer. Danan has strong technical skills in Microsoft Access, SQL, and server experience. He obtained a Bachelor's degree in Computer Information Systems from DeVry University in 2000. Danan is also pursuing improvisation, acting, and stand-up comedy training from The Second City in Chicago.

1. Andrew J Danan | Page | 1
631 Cutter Lane,
TECHNICAL SKILLS
WORK EXPERIENCE
01/2007 to Current
05/2014 to 02/2016
06/2015 to 10/2015
11/2012 to 05/2014
04/2011 to 08/2012
01/2005 to 12/2005
05/2004 to 01/2005
06/2000 to 10/2001
06/1997 to 06/2000
DANAN
, IL 60007 | H: (224) 558-8105 | C: (224) 558-8105 | drewdanan@gmail.com
Skills Experience Total Years Last Used
Access High 4 2008
SQL High 4 2008
Server/Bartender
IMPROV COMEDY CLUB - Schaumburg, Illinois
Obtaining correct food and drink orders efficiently and delivering those
beverages/food
Training new servers/employees
Team Leader
Server
CHICAGO MARRIOTT MAGNIFICENT MILE - Chicago, Illinois
Provided the best customer service to guests by obtaining correct
food/drink orders following the complete steps of service
Server
SECOND CITY THEATER - Chicago, Illinois
Efficiently and correctly obtained food/drink orders and delivering all
beverages
Host
RENAISSANCE HOTEL & CONVENTION CENTER - Schaumburg, Illinois
Sat guests and followed up on their all-around experience
Cross-trained to do other job functions, in three other departments:
Barista, Room Service Server/Operator, and Server in both the lounge and
steakhouse
Specialty Team Member
WHOLE FOODS MARKET - Schaumburg, Illinois
Performed Weekend/Holiday demonstrations of Specialty products
Bartender at rotating craft beer bar three days a week
Executed production line for cheese, beer, and wine products daily
Loan Officer
THE MORTGAGE EXCHANGE - Downers Grove , IL
Obtained best mortgage loan rates for homeowners
Communicated directly with lenders/banks for lowest rates
Negotiated with homeowners and lenders daily
Refinanced over 20 loans within first six months
Senior Sales Consultant
AMERICAN PAYWISE CORPORATION - Oak Brook, IL
Sold point-of-sale/credit card processing equipment to variety of
businesses
Communicated directly with business owners
Leased majority of equipment
Trained new hires
Motivated my team as team leader to produce leases
Computer Programmer
MOTIVATION EXCELLENCE - Schaumburg, IL
Coded incentive programs using SQL and Microsoft Access
Communicated with program managers to create programs that ran
smoothly
Designed all final reports
Supplemental Customer Service Trainer
PLAYBOY ENTERPRISES, INC. - Itasca, IL
Trained new hires in classes of one to ten, the proper procedures for
phone order entry and customer service for the catalog division
Monitored random employees periodically to see if they were still
following proper procedures and using correct call center language
ANDREW J
Elk Grove Village

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EDUCATION AND TRAINING
June 2000 Bachelors of Science: Computer Information Systems
DeVry University - Addison, Illinois
Computer Information Systems
2016 Certification: Improvisation
The Second City Training Center - Chicago, IL, USA
Completed the Improvisation Program
Currently taking Acting and Stand-up
Future programs I will take are the Writing Program and Musical Improv.
MISCELLANEOUS SKILLS
Customer service
Corporate Sales/Retail Sales/Fashion Sales
Server/bartender/host
Emcee, entertainer, public speaking
Efficient comprehension and application of new procedures