1. ANTHONY JAMES
7259 Rising Moon Dr. Colorado Springs, Co 80919
(719) 464.0249 • Anthony@AnthonyTheProgrammer.com
Portfolio: AnthonyTheProgrammer.com
OBJECTIVE
I am seeking a position as a Software Developer where I may be able to use my skills to develop software
and grow in experience in the field.
TECHNOLOGY SUMMARY
 MICROSOFT SOFTWARE & TECHNOLOGIES: Microsoft Office 2003-2013, SQL Server 2000-2008
R2, Microsoft Visual Studio 2008-2012, Microsoft Exchange, Windows Virtual PC & XP Mode, Remote
Desktop, Microsoft Update Server, Active Directory, Group Policy
 OTHER SOFTWARE: Open Office, Adobe Photoshop, GIMP, Adobe PDF, Trend Micro Anti-Virus,
GFI Anti-Virus, VNC, Endian Firewall, Crystal Reports, Virtual Box, VMWare, VSphere, ESXi, Oasis,
Remedy Ticketing System, Norton Ghost,
 OPERATING SYSTEMS: Microsoft Windows 2000 – 8.1, Microsoft Server 2003- 2012, OSX 10.3-10.6
PROGRAMMING LANGUAGES
 VB .NET (10 years)
 Java (2 months)
 MS SQL (4 years)
 HTML (general knowledge)
 C# .NET (2 years)
CAREER OVERVIEW AND SELECT ACCOMPLISHMENTS
Software Developer / Systems Administrator
 Developed custom Promotional Kiosk software, used by 26,000+ customers, saving company ~
$120,000
 Developed DLL for common functions used by many custom applications
 Updated SQL stored procedures so they would work correctly with our unique systems and correctly
integrate our 3 different databases
 Developed app to reset customer pins using Oasis midtier service when 3rd party software was
unable to because of CMS upgrade, then gave code to 3rd party developers so they could integrate it
 Planned, designed, and developed SQL stored procedures to alert casino hosts when VIPs have
arrived
 Developed application to display current marketing material that can be easily updated over the
internet via dropbox
 Updated old kiosk software before eventually replacing it
 Developed Comp Redemption Kiosks for use in restaurants to increase employee efficiency and
improve customer service
 Developed software for drawings to randomly select customers then communicate via TCP/IP to
server to display winner on remote televisions
 Updated older version of software over time to increase efficiency and as new requirements
appeared
 Used Software Development best practices to ensure code is easy to read and update
 Created custom Crystal Reports using stored procedures as well as custom SQL
Triple Crown Casinos, Cripple Creek, Co October 2009 – Present
Create and customize software applications and tools to increase customer satisfaction to achieve business objectives.
Design, code, test, deploy and support all new custom applications and software. Come up with ideas for new
software to improve business functions. Support three casinos in day-to-day technical issues as well as maintain and
support company network and servers.

2. Anthony James
Tier 3 Technical Support
 Provided technical networking support for Mac, Windows, Phones & Gaming consoles
 Increased productivity by creating new training and reference materials
 Achieved 100% quality assurance scores
 Identified and escalated network outages to the Network Operations Center accordingly
 Effectively followed protocols to help customers in a timely manner while maintaining a high first
call resolution
 Correctly configured various modems, gateways and routers remotely and by directing customers
Configuration Management / Database Technician
L3 / ITT (contractor), Colorado Springs, CO June 2007 – November 2007
Scan various hard copy technical drawings and export as pdf and tiff files. Enter pdf and tiff files into database.
 Properly handed FOUO and Secret government documents
 Checked SQL databases for information accuracy
Tier 1 Help Desks
 Increased productivity in myself and other by unifying support tools into a simple interface (HTML)
 Provide support for Microsoft Outlook and Exchange
 Checked group policies for accuracy
 Set up and troubleshot VPN connectivity
 Provided hardware, software and network troubleshooting
EDUCATION AND TRAINING
Comptia Certified A+ Technician (2009)
Re-Enrolling in school at Front Range Community College (Fall 2015)
Graduate of Mesa Ridge High School (2005)
AWARDS AND COMMUNITY INVOLVEMENT
 Future Business Leaders of America – 1st place Regional Visual Basic Programming (2004)
 Future Business Leaders of America – 2nd place State Visual Basic Programming (2005)
 Future Business Leaders of America – 3rd place Team Web Design / Development (2004)
 Tiger Den Leader Pack 26 (current)
Time Warner Cable, Colorado Springs, CO December 2007- September 2009
Provide over-the-phone technical support to Internet and Voice customers. Provide support using DOCSIS 3.0. Assist
customers with connecting personal devices to internet and insuring correct settings are set.
HP (contractor), Colorado Springs, CO March 2006 – May 2007
Provide tier 1 help desk support for USPS and Dow Chemical employees. Support using remote services as well as
by directing caller.