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- 1. James E. Sweet 3811SW 9th Avenue Cape Coral, FL 33914 518-649-2672 E-mail – llama23js@gmail.com CAREER OBJECTIVE I am a self-motivated individual who is striving for excellence in the vast IT industry. I would like the opportunity to get into a position with a company that I can grow with, thus better evolving with current technology. Would like to further educate myself and thirst for any and all knowledge. Will do what it takes to accomplish any goal. My strongest point is that I am a very fast learner and require little direction to complete my tasks. 15+ years of experience. SKILLS Have worked with the following: Windows 3.xx, Windows 95, Windows 98, Windows NT, Windows 2000, Windows XP, Windows Vista, Windows 7, Windows Server 2003, Novell, DOS and some UNIX; Symantec Ghost, Microsoft office products, Microsoft Exchange Server, Citrix, Corel WordPerfect, SMS 2.0, GroupWise 4.1 and 5.5, Vision 64, numerous other software titles and home based applications. EMPLOYMENT HISTORY Jun15 – NCR – AAFES – Kineticom Installation Technician – Nationwide (USA) Unboxed, prepped, and installed Point Of Sale(POS) terminals in various Retail and Food facilities located on military installations Connected existing POS peripherals such as scanners, printers and payment terminals Loaded software images via the customer’s network or USB stick Made configuration changes as needed to installed equipment Worked directly with client staff to effectively communicate procedures being done De-installed the existing POS systems Reused and re-cabled certain components Removed other components as identified Work was done overnight while the venues were closed and needed to be completed prior to venue’s scheduled opening Ensured the venue was operational prior to leaving the facility Work was done in teams at each location Teams moved from location to location per the schedule Travelled to customer locations, throughout the US, and possessed a flexible work schedule Aug13 – Independent Contractor Field Engineer – Relocated from NY to FL POS, Networking, Desktop/Laptop/Server, Cabling Am the Preferred Provider for my region for several companies Have completed hundreds of work orders and contracts in various fields, including, but not limited to, these companies; CVS, AutoZone, Chicos, Chilis, Dunkin Donuts, Hilton Corp., Immokalee Casino, Marine Max, Yankee Candle, Reebok/Rockport/Adidas, Hess, SteinMart, USPS, Walmart,
- 2. Sam’s Club, Bankof America, Old Navy, GAP, McDonalds, Target, Florida Gulf Coast University, Bealls and many more Feb14 – Yankee Candle – Reebok/Rockport/Adidas – Nfrastructure Field Engineer Travelled around the nation to help with POS installations and low voltage cabling at new construction Yankee Candle sites Installed all phone and data lines Extended T1 line from the circuit as needed Ran dial tone to new 66 block and punched down phone lines Punched down data lines on new patch panel One run from patch panel to the EMS panel for connectivity Installed new jacks on the wall for all phone and data lines Installed all networking equipment in the back room Ran cabling for and installed new security cameras and equipment Ran cabling for and installed new speakers, music player and amp Setup registers and peripherals on the cash wrap Made configuration changes, as needed, to installed equipment Provided cable management for all work done Jan14 – Feb14 CVS – Compucom – Robert Half Field Technician Managed entire region for CVS Router Refresh Project Deinstalled existing Cisco router and removed from rack Installed new Cisco router into rack Worked with helpdesk to test and ensure proper configuration Used terminal emulator application to wipe the configuration off of the old Cisco router Boxed up and labeled old equipment for pickup Worked directly with client staff to effectively communicate procedures being done Travelled to customer locations and possessed a flexible work schedule Nov13 – Dec13 MarineMax – Compucom – Robert Half Lead Deployment Engineer Installed desktop and laptop setups at MarineMax locations Deployed new setups using Win7 image Reimaged existing setups from WinXP to Win7 Backed up user settings and data and restored on new image Joined new setups to the domain and mapped drives/printers Installed needed software onto each new image Configured applications to work with new image Tested setups to ensure proper installation Boxed up and labeled old equipment for pickup Worked directly with client staff to schedule workflow of setups and to effectively communicate procedures being done Provided an overview of the new installation to customers Completed appropriate paperwork as required for customer acceptance Travelled to customer locations and possessed a flexible work schedule
- 3. Nov13 – SteinMart – DataMax Services Inc – Marathon Deployment Hess Corp – Radiant Systems – Marathon Deployment POS/PC Field Service Engineer Provided onsite POS and peripherals break fix/ hardware support Preferred contractor for multiple regions Managed storage area for proper inventory of parts Tested new equipment to ensure proper installation Boxed up - labeled - shipped old equipment Worked directly with client staff and customers to effectively communicate procedures being done Completed appropriate paperwork as required for customer acceptance Travelled to customer locations and possessed a flexible work schedule to meet 2 hour and 4 hour response requirements Nov13 – Dec13 IBM – HILTON – Worldwide TechServices– Go2IT Deployment Specialist Assisted staff on site with workstation/server, peripherals and printer installations at Hilton locations Removed old devices from the domain Joined new workstations to the domain and mapped new drives Configured new printers to work with new workstations Installed needed software onto each new workstation Tested new equipment to ensure proper installation Wiped data from old workstations/servers Boxed up and labeled old equipment for pickup Worked directly with client staff and customers to effectively communicate procedures being done Provided an overview of the new installation to customers Completed appropriate paperwork as required for customer acceptance Travelled to customer locations and possessed a flexible work schedule Oct13 – HP – USPS – Modis Field Technician (Printers) Assisted staff on site with printer installations at USPS offices Tested new equipment to ensure proper installation Worked directly with support staff to effectively communicate procedures being done Provided an overview of the device’s functions to customers Completed appropriate paperwork as required for customer acceptance Travelled to customer locations and possessed a flexible work schedule Sep13 – Nov13 NCR – Walmart (Sam’sClub) – Smartsource POS Technician Assisted staff on site with POS installations at large retail chains Deinstalled old equipment, boxed up and labeled for pickup Installed new register Logics and peripherals
- 4. Logged in andtested new equipment to ensure proper installation Worked directly with client staff and customers to effectively communicate procedures being done Completed appropriate paperwork as required for customer acceptance Travelled to customer locations and possessed a flexible work schedule Part of a “Travel Team” sent to multiple states to fulfill contract obligations for the customer Oct10 – Aug13 Nfrastructure Lead Field Engineer Installed, configured and supported new server hardware and Software infrastructure Ensured that hardware and software systems were maintained Allocated network resources Provided technical support to users with very different levels of IT knowledge and competence Provided customer break fix support for designated equipment Communicated clearly in written and verbal form Possessed excellent customer service skills Accepted and delivered all service calls assigned Completed all administrative tasks associated with each call Responsible for control and return of assets and inventory Provided functional guidance to colleagues Ensured the most cost effective and efficient use of servers Suggested and provided IT solutions to business and management problems Ensured that all IT equipment complied with industry standards Implemented and monitored network security Trained users and provided written guidelines and instructions Worked closely with other departments to analyze requirements or solve problems Planned and implemented future IT developments Planned and implemented network monitoring tools Undertook a certain amount of project work Completed appropriate paperwork as required for customer acceptance Travelled to customer locations and possessed a flexible work schedule Other duties as assigned to meet business needs Sep07 – Dec 10 LONLOOT.COM New York State Co-Owner eCommerce website created to sell virtual gaming items for games such as EverQuest, EverQuest II and Star Wars Galaxies Updated, maintained and configured all aspects of the website, inventory, databases and back-end software Sole provider of daily communications with customers – Sat in Live Help and answered any and all emails Sole provider of any and all deliveries associated with purchases from the website
- 5. Apr 05 –Oct10 Nolan Associates New York State NCOIL / NCLGS Provided Desktop, Laptop and Server support as needed Setup login and email accounts for new hires Updated, maintained and configured main databases Assisted in daily communications (mailings, faxes, emailings) Assisted in office management (equip. maint., filing, time tracking) Aug 04 – Apr 05 ELO Media – DVmatic (DVD Vending Machines) New York State Price Chopper: Assisted in the installation of machines at Price Chopper and other locations throughout North America Trained customers in the everyday procedures of running the DVD vending machines, including the supporting software Prepared movie titles for stocking and entered them into the Back Office Support System (supporting software) Restocked machines on a weekly or as-needed basis Supervised and assisted Company in marketing all machines, specifically, the placement of personnel at the Price Chopper locations immediately following the deployment of the Machines On-call 24 hours a day, 7 days a week to service the machines in the event of any malfunction Nov 03 – Jun 04 General Electric – Adecco – ATS New York State GE: Installed new DELL PC's and laptops throughout GE facilities Integrated data and settings from old system to new system and made sure everything was in working condition Worked with the networking of new systems to GE servers Installed peripherals and programs to work with new systems Configured network printers to work with new systems Removed old systems to specified location Oct 02 – Nov 03 Gentiva Health Care – OMRDD – Teksystems New York State OMRDD: Installed new PC’s in DDSO facilities and group homes Installed ghosted images and various software in new PC’s Integrated files and programs from old PC to new PC and made sure all programs and files were in working condition on new PC Worked with the networking of new PC’s to DDSO servers Installed printers on new PC’s and configured to work with various software Gentiva Health Care: Lead Technician Imaged new Compaq PC’s with XP Pro Installed new Compaq PC’s to work with Gentiva servers Integrated files and settings from old PC to work with new PC Configured network printers to work with new PC Completed and sent in various forms of paperwork Packaged and shipped old PC’s to specified location Upon completion of migration, provided next day support for facility
- 6. Feb 01 –Sep 02 NYSTA – OAG – Futurelink – Tek Insight New York State New York State Thruway Association Rollout Project Phase 4: Updated script and helped with image for the fourth phase Completed and sent in tracking paperwork on a daily basis Worked with the installing of SMS 2.0 on workstations Worked with Ghost software to transfer data from images Worked with various home based applications Upgraded machines with new OS and software Integrated data from old OS(Win95) to work with new OS(WinNT) Installed various peripherals to work with new systems Traveled entire NYS Thruway and remote sites for project Worked with in-house help desk technicians to solve any problems Office of the Attorney General Project: Software Consultant Worked with end users to help better understand their upgrade Consulted mainly for Corel WordPerfect 2000 & GroupWise 5.5 Answered any questions pertaining to the clients new system Stayed at each location until clients were 100% satisfied and comfortable with their new systems Oct 00 – Feb 01 FedEx – Comms People New York State & Vermont FedEx Upgrade Project: Installed new Dell systems at client sites Installed Vision 64 and various upgrades to existing systems Scheduled own installations in relation to geographic area Worked in the field solo to complete client sites Hard drive swapping for required systems Transferred data from old system to new for required clients Worked with Ghost software to transfer new images Dec 98 – Sep 00 Atlantic Network Services – Teksystems – Pinnacle Technology New York State New York State Thruway Association Rollout Project Phase 1,2 & 3: Lead Technician Updated script and helped with image In charge of daily integrations and operations of team Completed and sent in tracking paperwork on a daily basis Worked with the installing of SMS 2.0 on workstations Worked with Ghost software to transfer data from images Worked with various home based applications Installed new PC’s and integrated old data Upgraded machines with new OS and software Installed various peripherals to work with new systems Worked with in-house help desk technicians to solve any problems OMRDD Rollout Project Phase 1 & 2: Lead Technician Installed new PC’s in DDSO facilities and group homes Installed ghosted images and various software in new PC’s Integrated files and programs from old PC to new PC and made sure all programs and files were in working condition on new PC Worked with the networking of new PC’s to DDSO servers
- 7. Installed printers onnew PC’s and configured to work with various software Traveled to all offices in New York State Various projects: Ulster County Information Services; State Parks; Department of Labor; Lead Technician Installed network system and ran network cabling throughout Entire State Parks facility Completed paperwork for various project sign offs Installed new PC’s and integrated old data Aug 98 - Dec 98 CVS – Elcom – Teksystems New York State CVS Rollout Project: 4 month project upgrading CVS stores Installed HP Netservers and other various computer equipment Installed and configured printers to work with pharmacy software Installed debit card readers to work with registers Worked with Helpdesk technicians via phone Worked with some UNIX Traveled NY state and parts of CT, MA, ME, NJ and NH EDUCATION Apr 00 Dell Certified Technician - Completed certification for all Dell products Cohoes, NY Dec 98 HP Partnership - HP Server Certification Schenectady, NY Jan 98 Hudson Valley Community College - A+ Certification Troy, NY Jun 92 South Colonie Central High School - High School Diploma Albany, NY "References available upon request"