Bernadette Marlin is seeking a new position and has over 15 years of experience in customer service, operations management, and insurance. She has a Bachelor's degree in Information Technology and is proficient in Microsoft Office, databases, and phone systems. Her background includes roles in customer service, operations supervision, insurance sales and claims processing, and retail management. She is looking to apply her qualifications and experience to a new opportunity.

1. 1
Bernadette Marlin
PO Box 217
Skiatook, OK 74070
bmmarlin71@yahoo.com
918-521-2431
QUALIFICATIONS
 Beginner in HTML, SQL, JavaScript
 Network, Platforms, Business systems, and risk management knowledge
 Excellent written and verbal communications
 Work easily in a team environment
 Proficient in Microsoft Word and PowerPoint
 Beginner in Microsoft Excel and Outlook
 Hardware and software experience
 Grasps new concepts quickly
 IP phone system experience
 Windows OS experience
 Trouble shooting experience
 CRM, ERP, HCM, and SCM knowledge
 Cash handling, Payroll, and Management experience
WORK EXPERIENCE
CSR/Receptionist/Insurance Producer
Farmers--Charles Campbell Tulsa, OK - July 2016 to Present
 Place outbound calls to prospects and clients
 Accept bill payment
 Provide extraordinary customer service
 Resolve customer issues
 Answer inbound calls
 Set appointments
 Scan and upload documents
AT&T authorized retail associate
Communications Solutions- OKC - April 2016 to June 2016
 Always be closing
 Accept bill payment
 Provide extraordinary customer service
 Resolve customer issues
 Excellent communication skills
 Troubleshoot phone issues
Actively looking for employment
February 2016 to April 2016

2. 2
Operations Supervisor
Alorica - Tulsa, OK - August 2015 to February 2016
 Conduct interviews
 Approve and submit payroll
 Coach agents
 Provide on the job training
 Resolve escalations
 Review scorecards to ensure agents are meeting KPIs
 Improve KPIs
 Communication skills
 Windows suite
 Outlook
 Excellent customer service skills
Licensed Customer Care Professional
West Corporation/Alorica - Tulsa, OK – August 2012 to August 2015
 One call resolution
 Provide excellent customer service
 Inbound and outbound calls using IP phone system
 Internal emails using Outlook
 Floor Supervisor calls
 Use Web-based applications
 Update CRM database
 Travel insurance sells
 Travel insurance claims intake
Actively looking for employment
From January 2012 to August 2012
Full-time Student
University of Phoenix - Phoenix, AZ - October 2007 to December 2011
• Attended classes at Tulsa Campus
• Earned BSIT degree
Bama Frozen Dough
Bama Companies – Tulsa, OK – February 2002 to February 2007
• Relief operator
• Packed pies
• Operated K&R, Little David, and Bundler machines
• Communicated via radio
Whirlpool
Whirlpool – Tulsa, OK – September 2000 to February 2002
• Assemble electric cook tops
• Work as a team
• Increase production
• Attend company meetings

3. 3
Texaco
Manager/Store Clerk
Texaco – Tulsa, OK – November 1996 to September 2000
• Train employees
• Resolve employee and customer issues
• Interview, hire, and terminate employees
• Enter invoices, deposit store monies, order products, and submit payroll
• Provide extraordinary customer service
• Monitor competitors’ prices
EDUCATION
Bachelor of Science in Information Technology
Graduated with GPA of 3.76
University of Phoenix
December 2011
Licensed Insurance Producer
Life, Health, Accident, Property, and Casualty—October 2016 – October 2018