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Bernadette Marlin
PO Box 217
Skiatook, OK 74070
bmmarlin71@yahoo.com
918-521-2431
QUALIFICATIONS
 Beginner in HTML, SQL, JavaScript
 Network, Platforms, Business systems, and risk management knowledge
 Excellent written and verbal communications
 Work easily in a team environment
 Proficient in Microsoft Word and PowerPoint
 Beginner in Microsoft Excel and Outlook
 Hardware and software experience
 Grasps new concepts quickly
 IP phone system experience
 Windows OS experience
 Trouble shooting experience
 CRM, ERP, HCM, and SCM knowledge
 Cash handling, Payroll, and Management experience
WORK EXPERIENCE
CSR/Receptionist/Insurance Producer
Farmers--Charles Campbell Tulsa, OK - July 2016 to Present
 Place outbound calls to prospects and clients
 Accept bill payment
 Provide extraordinary customer service
 Resolve customer issues
 Answer inbound calls
 Set appointments
 Scan and upload documents
AT&T authorized retail associate
Communications Solutions- OKC - April 2016 to June 2016
 Always be closing
 Accept bill payment
 Provide extraordinary customer service
 Resolve customer issues
 Excellent communication skills
 Troubleshoot phone issues
Actively looking for employment
February 2016 to April 2016
2
Operations Supervisor
Alorica - Tulsa, OK - August 2015 to February 2016
 Conduct interviews
 Approve and submit payroll
 Coach agents
 Provide on the job training
 Resolve escalations
 Review scorecards to ensure agents are meeting KPIs
 Improve KPIs
 Communication skills
 Windows suite
 Outlook
 Excellent customer service skills
Licensed Customer Care Professional
West Corporation/Alorica - Tulsa, OK – August 2012 to August 2015
 One call resolution
 Provide excellent customer service
 Inbound and outbound calls using IP phone system
 Internal emails using Outlook
 Floor Supervisor calls
 Use Web-based applications
 Update CRM database
 Travel insurance sells
 Travel insurance claims intake
Actively looking for employment
From January 2012 to August 2012
Full-time Student
University of Phoenix - Phoenix, AZ - October 2007 to December 2011
• Attended classes at Tulsa Campus
• Earned BSIT degree
Bama Frozen Dough
Bama Companies – Tulsa, OK – February 2002 to February 2007
• Relief operator
• Packed pies
• Operated K&R, Little David, and Bundler machines
• Communicated via radio
Whirlpool
Whirlpool – Tulsa, OK – September 2000 to February 2002
• Assemble electric cook tops
• Work as a team
• Increase production
• Attend company meetings
3
Texaco
Manager/Store Clerk
Texaco – Tulsa, OK – November 1996 to September 2000
• Train employees
• Resolve employee and customer issues
• Interview, hire, and terminate employees
• Enter invoices, deposit store monies, order products, and submit payroll
• Provide extraordinary customer service
• Monitor competitors’ prices
EDUCATION
Bachelor of Science in Information Technology
Graduated with GPA of 3.76
University of Phoenix
December 2011
Licensed Insurance Producer
Life, Health, Accident, Property, and Casualty—October 2016 – October 2018

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BMarlinResume3

  • 1. 1 Bernadette Marlin PO Box 217 Skiatook, OK 74070 bmmarlin71@yahoo.com 918-521-2431 QUALIFICATIONS  Beginner in HTML, SQL, JavaScript  Network, Platforms, Business systems, and risk management knowledge  Excellent written and verbal communications  Work easily in a team environment  Proficient in Microsoft Word and PowerPoint  Beginner in Microsoft Excel and Outlook  Hardware and software experience  Grasps new concepts quickly  IP phone system experience  Windows OS experience  Trouble shooting experience  CRM, ERP, HCM, and SCM knowledge  Cash handling, Payroll, and Management experience WORK EXPERIENCE CSR/Receptionist/Insurance Producer Farmers--Charles Campbell Tulsa, OK - July 2016 to Present  Place outbound calls to prospects and clients  Accept bill payment  Provide extraordinary customer service  Resolve customer issues  Answer inbound calls  Set appointments  Scan and upload documents AT&T authorized retail associate Communications Solutions- OKC - April 2016 to June 2016  Always be closing  Accept bill payment  Provide extraordinary customer service  Resolve customer issues  Excellent communication skills  Troubleshoot phone issues Actively looking for employment February 2016 to April 2016
  • 2. 2 Operations Supervisor Alorica - Tulsa, OK - August 2015 to February 2016  Conduct interviews  Approve and submit payroll  Coach agents  Provide on the job training  Resolve escalations  Review scorecards to ensure agents are meeting KPIs  Improve KPIs  Communication skills  Windows suite  Outlook  Excellent customer service skills Licensed Customer Care Professional West Corporation/Alorica - Tulsa, OK – August 2012 to August 2015  One call resolution  Provide excellent customer service  Inbound and outbound calls using IP phone system  Internal emails using Outlook  Floor Supervisor calls  Use Web-based applications  Update CRM database  Travel insurance sells  Travel insurance claims intake Actively looking for employment From January 2012 to August 2012 Full-time Student University of Phoenix - Phoenix, AZ - October 2007 to December 2011 • Attended classes at Tulsa Campus • Earned BSIT degree Bama Frozen Dough Bama Companies – Tulsa, OK – February 2002 to February 2007 • Relief operator • Packed pies • Operated K&R, Little David, and Bundler machines • Communicated via radio Whirlpool Whirlpool – Tulsa, OK – September 2000 to February 2002 • Assemble electric cook tops • Work as a team • Increase production • Attend company meetings
  • 3. 3 Texaco Manager/Store Clerk Texaco – Tulsa, OK – November 1996 to September 2000 • Train employees • Resolve employee and customer issues • Interview, hire, and terminate employees • Enter invoices, deposit store monies, order products, and submit payroll • Provide extraordinary customer service • Monitor competitors’ prices EDUCATION Bachelor of Science in Information Technology Graduated with GPA of 3.76 University of Phoenix December 2011 Licensed Insurance Producer Life, Health, Accident, Property, and Casualty—October 2016 – October 2018