Gregory C. Bisanz has over 30 years of experience in office operations supervision, field operations management, and business analysis across both government and private sectors. He has a proven track record of successfully completing projects on time and under budget. Bisanz's key strengths include relationship building, team leadership, problem solving, and driving productivity and cost reductions. He has extensive experience in software development, deployment, and support.

1. Gregory C. Bisanz12 Gables BoulevardPoughkeepsie, NY 12603Home: 845.473.7997 Cell 914.474.9639gregcbisanz@hotmail.com Resume

2. PROFESSIONAL SUMMARY An accomplished Office Operations Supervisor and Field Operations Manager in both government and private sectors. Proven track record of successfully completing projects on or ahead of schedule and within budget. Excellent people manager skills, well versed in all phases of operations, payroll, quality assurance, recruiting, technology and records management. Key strengths in building relationships, team building, leading by example with a focus on productivity enhancements, cost reduction and flow improvements. Excel at creative problem resolution. Task oriented, results driven with strong leadership skills. Proven skills in multi-tasking, prioritizing, workload balancing and achieving goals. Extensive application and software development, deployment and support experience.

3. SELECTED ACCOMPLISHMENTS -Selected by Chairman’s office to perform data analysis and prepare summary review for response to impending litigation resulting in a significant cost savings from litigation avoidance. -Designed and implemented logistics program for re-utilization of commodity to meet year end schedules and revenue targets. -Selected by Executive Management for international assignment representing company at worldwide Customs conference to present future applications strategy. -Supported and enhanced company community relations and image and provided support to disabled workers program in community. -Evaluated and implemented a new corporate wide Incident Reporting System. (Division Award) resulting in a corporate wide Problem Management Reporting System. -Technical advisor in data migration project to convert hardcopy/microfilm to centralized electronic repository in a global enterprise wide environment. -Selected by executive management for two week assignment in Montpellier, France to facilitate critical commodity contracts.

4. PROFESSIONAL EXPERIENCEDept of Commerce, US Census BureauAssistant Manager, Field Operations,Office Operations Supervisor, Oct. 2009 – Present-Field operations support for over 500 field employees. -Supervised over 40 office personnel Office Operations. -Provided operational support for managers of Recruiting, Administration, Quality Assurance, Field Operations, IT Technology.-Insured compliance with all operational procedures, policies and payroll regulations.-Evaluated employee performance, productivity and quality. -Adjudicated citizen and employee issues and/or complaints. -Responded to Congressional inquiries regarding constituency concerns. -Tracked, monitored status, targets and goals. Took action to meet all goals. -Trained and certified office personnel.-Certified fingerprint technician. -Insured optimum productivity and utilization of IT resources.-Resolved data integrity and quality issues to insure accuracy.

5. PROFESSIONAL EXPERIENCE IBM Corporation Poughkeepsie, New York 1977 – 1990 Management positions - Logistics Deployment - Executive Management Support - Administrative Plans & Control - Distribution Center Operations Managed multiple departments , administered all HR programs. Provided career development and mentoring focused on professional growth for technical and management career acceleration employees. Managed successful deployment of Enterprise Requirements Planning application for a 300 person production planning organization. Conducted comparative analysis of manufacturing operations in Japan and US mfg. resulting in cost reduction and improvements in productivity and efficiencies. Provided administrative support to executive management for HR programs and Executive Resource development programs, compensations and evaluation programs. Prepared Resource, Staffing and Capacity Planning projects.

6. PROFESSIONAL EXPERIENCE IBM Corporation, Poughkeepsie, New York 1990 - 2008 Business Analyst, -Software Implementation, -Senior Technical Support Professional -Application Migrations Projects -Software Life Cycle Development Migrated legacy MVS mainframe application from DB2 DB to AIX/Oracle DB. Improved usability, performance, reduced cost. Technical Lead Software Life Cycle Development for new Manufacturing Sourcing application. Maintained project plan, developed and delivered end user documentation and training. Authored, executed, debugged User Test Cases. Provided end user documentation. Program Office Manager for corporate applications. Corporate responsibility for global Integrated Product Development application and support.

7. PROFESSIONAL DEVELOPMENT Formal Education, 45 credits toward BS, Business Administration Effective Presentations Management Leadership Project Management Orientation and Fundamentals Application Life Cycle Management SOFTWARE / LANGUAGES MS Office, MS Project, Lotus Notes DB, Lotus SmartSuite, SQL, AIX AWARD HISTORY Managerial Performance Award 13 Peer Recognition Awards 3 Division Awards 1 Extended Responsibilities Award