Pathan Monis SamsherKhan is seeking a career opportunity with a leading organization. He has over 1 year of experience as a Senior Customer Service Professional for SiTEL India Private Limited, where he handled customer inquiries and resolved issues for a loyalty card program in the UK. He has strong communication, problem solving, and customer service skills. He holds a Bachelor of Commerce degree and certifications in computer skills and shipping logistics.

1. PATHAN MONIS SAMSHERKHAN
22, Tambe Apt, Bhd. Juma Masjid, Dr. Ansari Rd, 1st Rabodi, Thane (W), Maharashtra – 400601.
(M) : +91 9920121007 ‖ Email ID : rookiekhan7@gmail.com
PROFESSIONAL SUMMARY
Excellent Communicator With Experience In A Demanding BPO Environment As A Customer Service Representative.
Qualified & Trained In Fast-Paced Customer Service Orientation. Personable And Professional Under Pressure.
Objective : Intend to build A Career with A Leading Organization with Commitment and Dedication,
which will Help Create an Atmosphere for Potentiality, Efficiency and Elevation of the Career.
SKILLS
 Customer Service Skills
 Exceptional Communication Skills
(Oral & Written)
 Basic Knowledge of MS Windows & MS Office
 Problem Analysis & Problem Solving
 Adaptability & Ability To Work Under Pressure
 Willingness To Learn & A Quick Learner
 Interpersonal Skills
 Team - Player
 Self – Motivated
WORK HISTORY
NOVEMBER 2010 ̵ JULY 2011
Sr. Customer Service Professional (CSP) ⁞ SiTEL India Private Limited
Address : 501, Boomerang,Chandivali Farm Road , Andheri (E), Mumbai, Maharashtra - 400072.
Phone : +91 22 7117 4800 ⁞ Fax : +91 22 2856 1659 ⁞ website : www.sitel.com
PROCESS / PROJECT WORKED
PROCESS : NECTAR
Description : Nectar is a loyalty card scheme / Rewards programme in the United Kingdom,
run by Aimia where members earn points by shopping at certain stores.
JOB DUTIES & RESPONSIBILITIES
 Communicated directly with customers by electronical medium.
 Responded promptly and answered/resolved customer inquiries and complaints.
 Investigated and resolved service issues and/or product problems.
 Managed customers’ database accounts, performed customer verification and processed applications, orders and
requests.
 Worked with administration: forwarded requests and unresolved issues to the designated resource by
communicating and coordinating with internal departments.
 Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and
complaints.
 Supplied customers with written responses and information and followed up on customer communications.
EDUCATION
BACHELOR OF COMMERCE ⁞ OCTOBER - 2014
G. R. Patil College of Arts, Science, Commerce & B.M.S.
Address : Behind Mumbra Police Station, Zainy Colony, Anand Koliwada, Mumbra, Thane, Maharashtra – 400612.
Phone : 022 2546 2354 ⁞ Website : www.grpatilcollegemumbra.edu.in/
CERIFICATION
COMPUTER TRAINING CERTIFICATION ⁞ JULY - 2009
Maharashtra State Certificate in Information Technology (MSCIT) Online Examination ⁞ Dotcom Computer Training
Institute.
Address : Castle Mill Naka, Near Holy Cross School, Prabhakar Hegde Marg, Uthalsar, Thane (W), Maharashtra – 400601.
Phone : 022 7821 0086 ⁞ Email : mail2dotcomcomputers@gmail.com
IIFF - FIATA DIPLOMA COURSE IN SHIPPING LOGISTICS AND FREIGHT FORWARDING ⁞ 2014 - 2015
Indian Institute of Freight Forwarders (IIFF) ⁞ Federation of Freight Forwarders' Association in India (FIATA)
Office No. 311-313, 3rd Floor, Mahinder Chambers, Opp. Dukes Factory, W.T. Patil Marg, Chembur, Mumbai - 400 071.
Phone : 67107495/96 ⁞ Fax : 67107500 ⁞ Email : mgmt@iiff.in
HOBBIES
Socializing, Reading, Music, Movies, Internet Browsing, Etc.