1. Dineo Moloi
(F) 078 191 3810, dineo.moloi@absa.co.za
9211050279086
189 Enhlanzeni ext, Tembisa ,1632
PROFILE
I am a passionate self driven individual with 4 years’ experience in the banking industry –worked as a
team’s administrator, tax and audit consultant, also worked as customer service agent in various
departments and currently I work as a call centre sales consultant for both inbound and outbound. I have
completed my RE5 exam with may FAIS (120 credits ) and would like to see myself in a role that will give
me more responsibilities, challenge me and allow me to fully utilize my current skills and ultimately gain
exposure and new skills.
KEY SKILLS
• Microsoft Office proficient in Ms Word, Ms Excel, Ms PowerPoint, Email.
• Communication Skills
• Time management
• Decision making capability
• Administration skills
• Organising skills
• Problem solving and innovative solutions
EDUCATION
• Regulatory Exam 5 - Representatives.
• National Certificate in Banking 2013 (FAIS)
• Computer literacy
• Registered with UNISA for Business Management
CERTIFICATIONS
• Top performer for the year 2014-2015
• Clients complements certificate - 2014
CAREER HISTORY
2013 Jan - current
Outbound sales
Consultant:
Absa bank – Barclays Shared Services Africa
With the following duties:
• Obtain predetermined sales targets.
• Contact the customer and executes the sales process within turnaround time.
• Delivers customer sales and services through adherence of quality service standards.
• Determine customers’ needs by exploring for all possible cross sell opportunities to
Ensure first call resolution.
• Tracking of conversions from lead or call to application and then to fulfilment.
• Identify sales gap from clients
• Receive and make calls to clients
• Assist with general enquiries
• Build long term relationships with customers
• To handle Inbound and Outbound calls from new and existing customers, delivering
personalized service to resolve their enquiries

2. Gugu Amanda Ncongwane
Page 2 of 2
2011 - 2012
Leanership
Absa bank – Barclays Shared Services Africa
My role included the following:
• Submitting financial statements to auditors
• Collating, reporting and assessing team stats.
• Interpreting of rates and securities
• Releasing diseased estate policies
• Holding morning check in meetings for my team leader
• Train new people in the department
• Assist in administration for the team
• Make sure that the daily target is met by the whole team
References:
1. Enerth Baloyi
Team leader – Absa sales department.
079 900 7087
Tel +27 (0)11 501 6406
2. Sanele Tshabalala
Team leader – Absa sales Department
078 855 1564