Deepa N has over 5 years of experience as a Business Analyst at Hewlett Packard GBS, where she is responsible for developing operational reports using tools like Excel, SQL, and Access to provide business insights. She analyzes data and requirements to create customized reports, and ensures timely, accurate delivery. Deepa also led projects, handled escalations and training, and received several performance and achievement awards for her work.

1. CURRICULUM VITAE
DEEPA.N
Contact No: +919620188184
Email: deepu.littlegal@gmail.com
Career Objective:
I am now looking to work in a creative and challenging environment that provides twin benefit of job satisfaction
and steady-paced professional growth.
Deliver to the best of my ability towards the growth and development of a progressive company. To fully use my
interpersonal and academic skills to pursue a challenging and rewarding career.
Work Experience:
Over 5 years of experience in Hewlett Packard GBS (April 2009 to present)
Current Role: Business Analyst (Global Reporting Intelligence)
Supporting WW channel operation business with reporting and solution services
Role Definition:
Deliver operational reports to different level of users (sales team, management, country managers etc.) which give
the insight of business, responsible for generating, maintaining, supporting and independently executing adhoc and
pre-defined reports, to provide additional data as per client requirements make changes to the reports accordingly as
and when there are any changes at organization level like change in business unit adapting to new tool etc.
Roles and Responsibilities:
• Responsible to publish various business related reports which gives the insight of business using Macro,
SQL, Access for various business groups of HP (Enterprise, Printing and personal systems, Technology
services and Finance business groups).
• Analyze and create a report as per business requirement in order to resolve business issues
• To prepare statistical trend analysis on reports and provide recommendation or solutions for betterment of
business.
• To be a part of VAS (value added service) projects and to be responsible to work together with team
throughout until completion and to monitor the status of project, have a work plan created in place,
communicate the progress on project regularly.
• Performing analysis to validate the accuracy of data being reported and providing trend/early-warning
analysis in case of discrepancies.
• Reporting Development (Report Design and Development, Testing & Validation &Report migration)
• Analyze the reports and to look for opportunities for automation of the reports.
• Make changes and update the reports accordingly whenever there are any changes in business or as per
customer needs.
• Ensure on-time, accurate and consistent delivery

2. • Balance Adhoc reporting requests with scheduled reporting
• Proactive communication to stakeholders/partners with respect to delay of reports for the team, BCP, issues
with regards to technical/transitions.
Some Of Reports Handled:
Order and Shipment for Enterprise group (storage, servers, networking) for Monthly sales review
TS Penetration report (penetration rate of services purchased along with the hardware)
RedHat, VmWare and Insight Control active and expired contracts on services for software license
Post Warranty report (Service orders received after warranty period for hardware product)
All BU revenue report
Blizzard Report (service attach rate for options and units for distributors and resellers)
Projects:
Was a part of project TS Naked Box which yielded us business opportunity of $14.67 M from APJ region, the
project is about the hardware sold without services we have identified such orders and have provided data to the
sales team so that they can convert this opportunity into new business to HP this has now become a monthly activity
so that we provide the month on month status.
Job Role as Senior Process Associate and senior process associate:
Was part of MDF (Marketing Development Funds) team in HP, which fund the partners (Resellers, Wholesaler,
Retailers) to promote/market HP products in Supporting EMEA region, providing partner support on issues and
program inquiries, and the fulfillment of partner programs.
• Update and maintain partner data other MDF related data (planning, claiming) into a tool SIEBEL (Partner
Relation Management).
• Sending communications to partners to claim their MDF.
• Request for proofs and invoice for the activity executed by partners.
• Audit claims submitted by partners based on defined program rules
• Process claims of Market Development Fund activities and create request for payments
• Worked on operational reports (Payment file report, Backlog report, Claim Form Report etc.)
• Creating monthly dashboards to which gives visibility of MDF claims.
• Handle all escalation and have trained new joiners.
• Was QC SPOC for the team for the invoices which gets paid on the basis of high $ value.
• Highlight issues that affect our End to End business metric.
• Initiated to work as per country module so that we can be more focused and have a single point of contact
to customers/clients.
• Initiated Regular calls with customers to fix issues if any.
• Have worked with EMEA Compliance team and have brought up claims that were fraudulent.
• Preparing monthly dash board for claiming and payment status for this program.

3. Other Responsibilities Taken:
• BCP spoc for our department.
• Calculating and reporting KPI’s to the management.
• To keep SOW updated as and when there are any changes and to have the same renewed regularly.
Key Skills:
• Effective leadership and motivational skills.
• Analytical ability
• Capable of learning fast and implementing the knowledge effectively.
• Possess excellent Communication and Inter-personal skills.
• Well versed in Quality Processes.
• Extremely efficient, diligent honest and adaptable.
• Energetic self -motivated team player. Proven ability to work in both team and independent environments
Technical Skills:
Advanced Excel
Macros
VBA (Basic) (Variables, Looping, objects, conditional statement, inbuilt functions, error check, sub procedures,
function procedures)
SQL (Basic) (order by, where conditions, cast/convert, sum, count, select distinct, import and export data from
other sources to SQL and vice versa, create tables, join)
Access
Applications Handled
MS Office
SIEBEL PRM
BIRD
SAP
EDW (Enterprise Data warehouse)
SFDC
Achievements:
Performance Award for Sept- 2010
Performance Award for Nov- 2010
Job well done Award for July-2011
Spot Award for Jan-2012
Spot Award and Buddy Award for Q3’12
Extra Miler Award for Q4’12
Buddy Award for Q1’13

4. Spot Award for Jan-2013
Performance award for Nov’13
Strengths:
Highly professional, excellent verbal and written communication skills, self-determined, quick learner, result-
oriented, efficient coordinator, independent, patient, hardworking, team worker, eye on detail, work very well under
pressure.
Academic Profile:
Bachelor of Science: Bangalore University in 2008
II P.U.C: BEL PU College 2005
X STD: Adarsha High School for Girls in 2003
Personal Details:
Date of Birth : 12-Aug-1987
Marital status : Single
Language Known: English, Hindi, Kannada and Marathi.
Permanent Address: #51/2, Eiksha Enclave, Flat no “S3”
2nd
Main, 4th
‘A’ Cross
Nanjappa Layout, Vidyaranyapura
Bangalore-560097
The information provided above is accurate and true to the best of my knowledge.
Place:
Date: Deepa.N