Jayasimha Karanam has over 10 years of experience in customer service and operations roles. He has strong language skills in Spanish, Portuguese, English, Telugu and Hindi. His past roles include working as a senior operations professional at IBM providing technical support in Spanish and Portuguese, and as a senior collection officer resolving client queries in multiple languages. He aims to take on challenges that allow him to utilize his skills fully.

1. Resume
JAYASIMHA KARANAM Mobile No: +918686089374
EmailID:jai_listo@yahoo.com
Objective:
I want to face any challenge or problem in any circumstance with out and out confidence, highest
commitment and best dexterity under my capability .I shall love to work in a workplace infested with
problems and challenges which will require my 100% skill to overcome these barriers.
Educational Qualification:
 Advanced Diploma in Spanish at CIEFL, Hyderabad.
 Intermediate level in Portuguese
 Graduate in B.Com from Sri Krishnadevaraya University.
 Intermediate MPC from Board of Intermediate education.
 S.S.C from Broad of Secondary Education.
Technical skills:
o Platforms : Windows 2000,XP,VISTA
o Office Suites : MS-Office.
Overall experience 10+ years:
WORK EXPERIENCE:
 Working as a Senior operations professional in IBM(GLOBAL TECHNOLOGY
SERVICES) from 20th
may 2016 to Till date
 CLIENT: LOTUS , MIDDLE WARE & EXCHANGE.
 As a PORTUGUSE and SPANISH language expert, my designation empowers me to
resolve L1 technical support and monitoring the technical queue and assigning the tickets
to L1&L3 techies
Onsite Experience:
Travelled to Zurich (Swiss) to collect pending debts which is carrying more than 180 days and met
the 100 percent target.
Professional Experience
Worked as a Senior collection officer (Language assistant) in Amicorp India Private Limited. Bangalore
from 2nd
May 2013 to 13th
may 2016.
As a collection officer my designation empowers me for contacting clients to collect outstanding invoices
and handling any queries they may have. The role entails acting as a liaison between Amicorp and its
clients and managing the clearance of outstanding bills
Tasks and responsibilities:
• Responsible for clearing the outstanding list of Amicorp offices worldwide, Ensure reminders are sent
out to the clients
• Send invoices to clients processed by Internal Administration and Accounts Receivables Departments

2. • Answer and respond to the queries of the clients regarding their outstanding bills
• Co-ordinate and follow up with the Relationship Managers of the concerned Amicorp office to get any
further information, if required
• Co-ordinate with team members and other departments to provide high quality services to the clients
• Update the team co-coordinator regularly on the progress.
• Contact the client through telephone or email and remind them to clear the outstanding amount
• To use, overview and check Amicorp client, invoice and contact databases
• Sending of Invoices
• Respond to any queries put forth by the client or the Relationship Managers
• Prepare relevant reports
Previous Work Experiences:
Client:AT&T NCS
Worked as a QUALITY ADVISOR (Bilingual) for Convergys India Service, Bangalore from 15th
March
2011 to 17th
April 2013.
Job Description
• Monitor Spanish voice calls to evaluate communication and technical skills of Agents as per set
quality parameters
• Report results of evaluations to Supervisor on a daily, weekly and monthly basis
• Facilitate and participate in calibration sessions with Quality Leadership staff, Vendors and
Clients
• Participate in internal quality audits and recommend changes
• Demonstrate process expertise and keep abreast with the updates
• Proficiency in use of applications like Microsoft Word, Excel
Value Addition
• Lead the client calibration (Spanish) representing U-verse LOB on “Agent Quality Scoring
Guideline” monthly
• Conducted Team Hurdles on Client Updates
• Mentoring / Floor support
• Prepared and maintained Error Report to identify the errors and outliers, provided feedback
to the advisors based on the report.
• Recognized as the Error Correction SPOC to ensure that accurate data is sent to the clients
Professional Experience
Client : Telegence International Company.
Worked as a bilingual Quality Analyst (SME) From 23rd
Feb 2008 to 11th
Mar 2011. Bangalore.
Tarang Information Technologies is a company which deals with E-learning, making of mobile soft ware
and doing project works for HP Company. Regarding to B.P.O. field it has clients from South America
and doing most significant services to customers of TELEGENCE INTERNATINAL COMPANY.
Shortly it is going to establish customer care center here in Bangalore for Telegence Company to enhance
good services to the customers. There are 400 employees are working here.
Job Description:

3. I worked with Tarang Software Technology from Feb 2009 to March 11th
2011. My Designation is
Bilingual Internal Quality Auditor, Bangalore. My designation empowers me to audit Internal Quality for
our team which comprises of 20 Spanish speaking agents for which the client will check the External
Quality giving us the feedback for which we share this information to agents of the team. My role as
Internal Quality auditor also involves verbally communicating with our client based in Canada and
discusses the modes through which we could enhance quality graph report and solve the doubts
communicated to me and my Team leader and find ways to avoid any potential errors in future. My role
also demands me to be a great team player also to lead the team in amicable manner and form a great
rapport with my team.
Worked as a foreign language Operations Specialist (SPANISH) in Wipro BPO, Pune since Jan 29th
2007 to Till August 1th 2008.
Worked as a Spanish Language Teacher in Oakridge International School, Hyderabad A.P from August
15 2006 to Jan 25 2007.
Also Worked as Spanish Translator in Rural Development Trust (RDT), Anantapur A.P from 15th Feb
2004 to 15th May 2006.
Project Description:
It is an AGL (Atlanta Gas Light) project which is situated in six states in United States of America, i.e,
Virginia Natural Gas, Florida City Gas, Elizabeth Town Gas, Elkton Town Gas, Chattanooga Gas
Company And Atlanta Natural Gas. Since these are the Gas agencies the customers will be having various
queries about the connection like bills, high bills, reconnection and home appliances etc., To solve such
queries, as a Spanish language specialist I will be helping out them to clear all such above mentioned
doubts by receiving their calls.
Job Description:
Worked in the AGL Project with high performance for the past 18 months.
Daily clearing the queries by receiving around 40-60 calls from USA.
Participate in meetings with the management and customers to identify training.
Needs and arrange for training, re-training and cross training, as required.
Acting as a first point of contact to the customers and Team members in process related issues.
Active team player with excellent verbal and communication skills.
Worked as a Spanish Language Teacher in Oakridge International School, Hyderabad
Established in 2001, Oakridge International School is one of the most reputed schools in Hyderabad
providing the highest quality and truly international standards of education.
Teaching Spanish language for Higher and secondary school students.
Teaching Spanish culture and life style of Spain.
Rural Development Trust

4. Description:
RDT is a large well-known NGO working for the cause of rural poor people in Anantapur district
of Andhra Pradesh for the past 36 years. Father Vincent Ferrer, a Spanish national, founded RDT, in the
year 1969. It is working in about 1,600 villages in Anantapur district with 1,700 full-time and 3,000 part-
time personnel. The sectors of its intervention include Children’s Education, Health, Women’s
Development, Housing, Community Based Rehabilitation, Horticulture, Rain Water Harvesting, and
Sanitation etc. Pursuit of Excellency in work; Work beyond duty and Concern for Poor are the Dharma of
RDT.
Designation: Spanish Translator
Responsibilities:
I have been reporting to the Director-Education & Sponsorship since my joining. I was discharging the
following duties.
• Providing a native Spaniard comfort and conveying the message in Spanish to the Spanish
Visitors by accompanying them to the field visits and speaking with them over phone and
ensuring a good customer satisfaction is created between the organization and the natives.
• Translating the letters from Telugu to Spanish & English to Spanish and vice versa;
• Screening of mails receiving from Spain and forwarding the same for action;
• Explain the organization activities to the Spanish visitors;
• Maintaining confidential documents and files;
• Making arrangements for meeting with Spanish people;
• Attend Spanish classes every day for one hour to improve Spanish language which helps me to
perform better in my work.
• Attend Orientations to improve conceptual clarity on the organization work particularly
sponsorship sector.
• Other assigned functions as per the requirement that arises.
Personal Background:
Name : K.Jayasimha
Father Name : K.Narayana Rao
Date of Birth : 02.04.1978
Nationality : Indian
Languages Known : Spanish, English, Telugu and Hindi
Marital Status : Married
Hobbies : Listening to Music and Playing Cricket
Declaration:
I hereby declare that the above mentioned details are true to my knowledge.

5. Date: ( K. JAYASIMHA)

6. Date: ( K. JAYASIMHA)