The document is a resume for Almaz Ibrahim. It summarizes their work experience in customer service roles, including as a client service representative, collector, and collection specialist. They have a background working with both consumers and resolving billing issues. They are bilingual in English and Amharic and have strong communication, organization, and problem-solving skills.

1. Almaz Ibrahim
404-964-3020
Almazib15@gmail.com
Summary:
 I enjoyworkingwiththe publicandam capable of dealingwithanyissuesthatmayarise.
 Bilingual English/Amharicwithabilitytotranslate
 I have workedinmanydifferent aspectof the businessworld.
 I am an organizedanddetail orientedperson,andfeelthatwithmyenergeticattitude,
backgroundand experience,Iwouldbe avaluable assettoyourcompany
Experience:
ClientService Representative (Temp)
BenfieldPetHospital Portland,OR 09/15 to 02/16
 Educatedcurrentclientsonvalue of Benfield’sOptimumWellnessplans
 Askedprobingquestionsof the consumer inordertobetterunderstandpotential topayment
 Made outboundandreceive inboundcallsandconsistentlyfollowcompany’scollectioncall model
and technique
Collector
PeoplesCredit Portland,OR 03/07 to 12/14
 Keptrecordsof customerinteractionsandtransactions, recordingdetailsof inquiries,complaints,
and comments,aswell asactionstaken.
 Contactedcustomer’storesolvedbillingcomplaintsbyperformingactivitiessuchasrefunding
money,andadjustingbills.
 Reviewedinsurance policytermsinordertodeterminewhetheraparticular losswascoveredby
insurance
 Assignedtorepocompanyandfollow upwiththe repositionstatus
 Skiptracedand maintainedappropriatedisposal codes
 Locatedcustomersto collectinstallments,overdue accounts,damage claims,andnone payable
checks.
CollectionSpecialist
Wilshire CreditCorp/Merrill Lynch Beaverton,OR 02/04 to 09/06
 Initiatedcustomercontactto Analyzedcustomer’sfinancial informationandperformedother
relateddutiesasassigned
 Updatedand documentedaccountinformationrecord
 determine reasonfordelinquencyof theirmortgage payment
 Evaluatedcustomer'sfinancialsituationandexplainsoptionsof repaymenttobringaccountcurrent
 Reviewedloansat90 daysdelinquenttoensuredthatall requiredactionstomeetservicing
guidelineshave beencompleted
 Calculatesandprovidesreinstatementpayoff andother debtinformationtocustomers
 Ensuredacceptedfundsare postedaccordingto postingprotocol
Account Manager
ProfessionalCarrierDevelopment(PCDI) Norcross,GA 03/01 to 12/03
 Advisingstudentsonthe availabilityof grants,loans andloanrepaymentobligations
 Establishedrepaymentplanandmaintainborrower’sdataintegrity
 Notifiedcreditdepartment if customerfailedtorespond
 Identifiedborrowerpaymentdiscrepancyincludingexceptions,refund,overpaymentsand
resolutionalternativesforborrowerdispute