The document announces a series of certificate courses offered by the Ceylon National Chamber of Industries in November and December 2010. It provides details on 5 courses: Practical English, Advanced Secretarial Practice, Supervisory Management, Business English, and Export/Import Procedures with an emphasis on banking and customs. For each course, it lists the dates, times, fees, participant profiles, and resource persons. It also includes a registration form and provides contact information for registration.

1. 27th
October 2010
Sir/Madam,
“CNCI Certificate Courses - Series 2- 2010”
The Ceylon National Chamber of Industries (CNCI) is pleased to inform you that the
Series 2 of Certificate Courses for 2010 is scheduled to commence in November /
December 2010 as detailed below.
Objective;
To provide Quality Training, and enhance awareness and proficiency in selected
subject areas, combined with developing the desired confidence towards improved
performance in a competitive working environment.
All Courses are periodically revised and updated with appropriate teaching techniques,
using qualified and highly experienced resource persons.
Certificate Courses offered under Series 2
1.Practical English
Tuesdays - 9.15 a.m. to 12.30 p.m. (14 weeks)
Commencing Date - 30th
of November 2010.
Fees - Rs.12,000/= + 3% NBT and 12% VAT
Participant Profile: A participant friendly Course for frontline staff (Receptionists,
Counter Staff, Junior Level Secretaries and others) wanting to improve their spoken
and written English skills and manage stage fright.
Resource Persons - Mrs. N. Perera B.A., M.A., Dr. Sudharma Wickramasuriya, PhD.
2. Advanced Secretarial Practice
Wednesdays - 9.15 a.m. to 12.30 p.m. (14 weeks)
Commencing Date -1st
of December 2010.
Fees - Rs.15,000/= + 3% NBT and 12% VAT
Participant Profile: A highly interactive Programme for Senior Level Secretaries,
Personal Assistants and others in similar positions.
Resource Persons - Messrs. Jayadeva De Silva, M.Sc. FIPM, FITD. Claude Perera, FCIB
Lond, FCPM.
PATRONS: Nihal Abeysekara, Patrick Amarasinghe
CHAIRMAN: Sunil Liyanage DEPUTY CHAIRMAN: Preethi Jayawardena
VICE CHAIRMAN: Gamini Marambe, Gamini Gunasekera, Tissa Seneviratne, Raja Hewabowala
TREASURER: Ruwan Edirisinghe SECRETARY GENERAL/CEO: Kumara Kandalama

2. 3. Supervisory Management
Wednesdays - 1.30 p.m. to 4.30 p.m. (12 weeks)
Commencing Date - 01st
of December 2010.
Fees - Rs.15,000/= + 3% NBT and 12% VAT
Participant Profile: A comprehensive Programme for Middle Management, Executive
and Supervisory Level Staff and others in similar positions.
Resource Persons - Messrs. Jayadeva De Silva, M.Sc. FIPM, FITD, V.M.Karunaratne,
C.Eng, M.I.Mech.E (Lond), M.I.E.T.(Lond), MIE SL. Claude Perera, FCIB Lond, FCPM.
4. Business English
Thursdays - 9.15 a.m. to 12.30 p.m. (14 weeks)
Commencing Date – 2nd
of December 2010.
Fees - Rs.15,000/= + 3% NBT and 12% VAT
Participant Profile: Specially designed for most employed persons who possess a
working knowledge of English, and those pursuing or aspiring to pursue professional
tertiary level Programmes. Resource Persons as in Programme No. 1.
5. Export / Import Procedures – Emphasis on Banking and Customs
Fridays - 9.15 a.m. to 12.30 p.m. (12 weeks)
Commencing Date – 3rd
of December 2010
Fees - Rs. 15,000/= + 3% NBT and 12% VAT
Participant Profile: An advanced and comprehensive Programme for Middle and
Senior Management Personnel and Entrepreneurs.
Resource Persons - Senior Officers from Banks, Customs, SLECIC, BOI and SLSI.
Commencement - Commencing Dates and Time Tables will be intimated to
participants direct. The respective Course Contents and a Registration Form are
attached.
Duration: As scheduled - No classes will be held on Poya Days and Public Holidays
Medium: English
Fees: Payments should be made only after commencing dates have been
notified.
A discount of 20% will be extended to organisations nominating 5
participants or more.
Instalments: Fees could be paid in 3 to 4 instalments on request.
Special note: A unique feature in our Programmes is that participants will have the
option to select subjects of their choice. Example, only Banking, Stress
Management, Time Management, Spoken English, Presentation Skills, or
the 5S concept. Fees will accordingly be levied pro rata based only on the
number of segments followed. For details contact the Director HRD and
Industrial Relations or Ms. Iresha Fernando.
Venue: Auditorium - The Ceylon National Chamber of Industries
20, 1st
Floor, Galle Face Court 2,
Colombo 3.
Registration:Registration will be on a “first come” basis. For registration or further
details call over or contact: - Iresha or Nilanthi on Tel. 2452181, 2339200, Mobile 077
9603 857, 2331444, Fax.2331443, 2587137Email cnci@slt.lk iresha@cnci.biz
Yours sincerely
Nihal Rangala
Director HRD and Industrial Relations

3. COURSE CONTENTS
1. PRACTICAL ENGLISH
Basic Essentials of English. Tenses. Sentence Structures. Letter Writing Importance of
Writing Well, Common Errors in Writing, Routine Business Letters, Special Business
Letters. Reports – Basic Business Reports, Conference Summaries, Business
Documents, Dialogue, Informal Dialogue, Formal Dialogue, Situational Dialogue,
Business Dialogue, Telephone Behaviour & Voice Techniques, Assertiveness,
Presentation Structuring.
2. ADVANCED SECRETARIAL PRACTICE
Society and the World of Work, Organisational Structure, Role & Functions of a
Secretary Secretarial Skills, Effective Communication, Process and Barriers to
Communication and How to overcome, Empathic Listening and Body Language, House
keeping based on Five S’s Concept Business Letter Writing and Report Writing,
Corporate Structure Formation and Function, Corporate Planning and Strategy, Human
Relations, Public Relations, Problem Solving, Office Systems and Procedures,
Presentation Techniques, Information-Sources, Storage and Retrieval, Time
Management, Convening Meetings, Organising Conferences, Seminars, Interviews and
Host Activities, Assertiveness, Stress Management, Recruitment of Staff, Disciplinary
Procedures, Career & Personality Development
3. SUPERVISORY MANAGEMENT
Introduction to supervisory Management, Who is a supervisor, Importance of
supervisors , and supervision for an organization, Supervisory skills, Do you have the
needed supervisory skills (Supervisory Skills? Assessment), Planning and organizing
aspects , Planning tools, Effectiveness & Efficiency, Time management, Control
function , Budgets, Documentation, Follow up, Directing, How to lead and motivate
staff, How to prevent demotivation, Leadership skills, Understanding human
behaviour, Team building, Inter personal skills, Monitoring, Performance Management,
Productivity, Communication Skills for Supervisors, How to give instructions &
feedback, How to avoid communication breakdowns, Listening Skills, Problem solving,
Harnessing creativity, Grievance handling & Discipline, What are Grievances?,
Preventive measures, Misconduct, Progressive discipline, Counselling Skills,
Performance Counselling, Psychological Counseling, Training & Development, How
people learn, How to train, Self development, Mind Programming, Occupational Safety
& Health, Factories Ordinance
4. BUSINESS ENGLISH
Importance of English in Business, Letter Writing, Planning a Letter, Structuring,
Writing Styles, Business Letter Writing, Routine Business Letters, Special Business
Letters, Classified Business Letters, Reports & Speeches, Preparing a Report, Business
Reports, Fact-finding Reports, Business Speeches, Conference Summaries, Business
Documents, Dialogue, Managing Stage Fright, Informal Dialogue, Formal Dialogue,
Business Dialogue, Situational Dialogue, Preparing a Presentation, Delivery, Critique by
Participants, Peers and Facilitator.
5. EXPORT / IMPORT PROCEDURES – Banking and Customs
Banking - Introduction to International Trade. Method of Payment in International
Trade. Types of Letters of Credit. INCO Terms and Exchange Control Regulations.
Documentation in relation to U.C.P. Bank Finance. Foreign Exchange. Customs -
Customs Laws. Import procedures. Classification. Valuation. CusDec. Automated
Processing of CusDec. Manufacturing - in-Bond Scheme Procedure. Inward Processing
Scheme. Export procedures. Re-export of Imported goods. Facilitating Procedures for
Temporary Imports for Exports.

4. The Ceylon National Chamber of Industries
Tel: 2452181, 2339200, 077 9603 857, 2331444 Fax: 2331443
E-mail: cnci@slt.lk, iresha@cnci.biz
REGISTRATION FORM
Personal details (To be completed by applicants)
Course ____________________________________________________________
Name ____________________________________________________________
Designation ____________________________________________________________
Organisation ____________________________________________________________
Address Off .____________________________________________________________
____________________________________________________________
E-mail ____________________________________________________________
Telephone Off. ______________________ Fax. _________________________
Signature ____________________________
.............................................................................................................……………
(For office use only) Date _______________
Paid Rs. ___________________________
REMARKS ____________________________________________________________
NOTE: Please draw your cheque/s in favour of
The Ceylon National Chamber of Industries, crossed A/C Payee Only.
Photo copies of this form could be taken as required.