1. BENEDICT JOHNSON ‘ANJALI’, CHITTATTUKUKKU P.O.
KANIYAPURAM
TRIVANDRUM
KERALA – 695 588
Email Id: benpamy@yahoo.co.in
PROFESSIONAL OBJECTIVE
To achieve a Management Executive in a leading Concern. I intend achieving this goal by
building my career with a Organization which would provide me with opportunities to
successfully leverage my experience.
EDUCATIONAL QUALIFICATION
Course Board/University School/College/Institution % of marks Year of
passing
BA Chennai
University
Loyola College Chennai 70 1989
Employment (August 1992-June 2014
Worked in Sterling Holiday Resorts (India) Ltd., (India’s No. One Holiday Resort Company)
Joined as an Executive Trainee for a period of 6 months and promoted as Executive – II with in a
short period in customer service Department.
Responsibilities – Sales Administration Department
• Application scrutiny
• Processing of Sales and Collections Statement
• Maintaining and followup of sales and payment details
• Preparation of incentive and commission for sales department
• Also handled the recovery team for 8 months.
Handled Customer Service Department (Reservations) - Chennai
• Incharge of resorts in north zone (Taking care resorts Darjeeling, Lonavala, Ooty,
Munnar and Kodikannal.
• Processing the request as per the requirement of the clinets.

2. • Handling customer calls all over India.
• Up-dation and follow-up of customer records in Computer and files.
• Preparation of reports on Daily check-in and Resortwise occupancy of all Resorts.
• Handling customer enquiries Days to Credit, change of address availability of resorts and
amenities etc.
• Co-ordination with resorts and customers through fax, E-mail and courier regarding
vouchers and occupancy status.
Handling Hotel Sales Division
Promoted and transferred to Hotel Sales Division as Senior Executive during the period (January
2000 to October 2003).
Nature of Job:
 Organising conference for all major Corporate Groups of Companies
 Making sure that the Conference goes without any problem from the time of checking
and check-out.
 Taking care of payment structure of the conference.
From November 2004 – June 2014
Taken transfer from Chennai – HO to Trivandrum Branch as customer service Incharge.
 Responsibilities handled
 Process on holiday request for members.
 Member queries to be solved in the given time frame.
 Admin work of the branch to be handed.
 Branch expenses handled and monthly report send to H.O. on regular basis.
 Co-ordinating with the Sales & Marketing team to achieve the branch performance every
month.
 In the month of Jan 2014, I have been promoted as Asst. Manager – Customer Service.
From January 1990-February 1994
Working in R.G.N. Price & Co., Chennai – 2
(Chartered Accountants& Data Processing Agency for TATA Consultancy Service Ltd).
 Worked as Project Supervisor
 Job involved recruiting of manpower, hiring systems and resource management.

3. Project Handled (Custody (Share Certificates)
Bulk Capturing project of Stock holding corporation – India Ltd. This project involved
monitoring counting, bar-cording, pouching, scrutiny, data entry, edit reports of the share
certificates
LAGUAGES KNOWN
English - Good in Speaking & Writing
Malayalam - Good in Speaking
Tamil - Good in Speaking & Writing
Regards
BENEDICT JOHNSON