1. SARASWATHI SINGH
Mobile: 9849914441 Email: swathi.hajari@gmail.com
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WORK EXPERIENCE:
Currently working for Hindustan Times (Shine.com), Hyderabad as Client Servicing Manager
September 06 2012 to till date).
Client Servicing
• Responsible for Client Servicing of Corporate and Retail Clientele across entire Andhra
Pradesh
• Ownership of both onsite and offsite training to the clients.
• Responsible for timely resolution of clients queries thereby ensuring client satisfaction.
• Conducting periodic reviews and feedback sessions with clients to ensure that the client’s
needs are met.
• Sharing new updates with the clients and internal clients to ensure that everyone is update
to date with product knowledge.
• Responsible for Branding Operations
• Excellent coordination skills and thereby ensure that the assigned task is finished within the
TAT
• Train the new hires in the branch like Account Managers, Tele-callers and other team
members who join the company
• Conduct Certification test for the new Hires and mentor them
HR Activities
• Completing joining formalities for the new hires
• Taking care of their bank account opening process.
• Giving Induction to new hires
• Educating company’s policies and work ethics.
• Planning the internal training for employees.
• Building the bridge between employees and management.
• Handling employees’ queries.
• Arranging Open house session.
• Ensure timely payments of On -roll & Off roll personnel.
Administration
• Dealing with Labor & Administration like House-keeping, Security personnel, Canteen staff,
etc.
• Handling day to day Grievances related to Routine Grievance of Salary, Overtime, Shift
Rotation, Leave, etc.
• Maintaining various register i.e Attendance Register, Leave register, etc.
• Conducting skip level and closing the queries/grievances from end to end.
• Preparing petty cash statement.
• Provide office services by implementing administrative systems, procedures, and policies,
and monitoring administrative projects.
• Ensures operation of equipment by completing preventive maintenance requirements;
calling for repairs; maintaining equipment inventories; evaluating new equipment and
techniques.

2. Sales Coordination & Sales Support
• Sales booking of shine product
• Preparing employee conveyance.
• Interacting with the head office regarding branch requirements.
• Preparing DIR report
• Updating target achievement status everyday
• Co-coordinating and Managing Post Sales Activity.
• Presales support to the sales manager.
• Presales product demonstration to the clients.
Recruitments
• Conducting interviews and short listing the candidates for the position vacant in client’s
organization.
• Calling candidates over the phone collecting required information for a requirement.
• Sending candidates to the clients place for final selection.
Previously worked for Monster.Com, Hyderabad. Client Relations representative, Retail Accounts
(Jan 10 2010 – Sep 5th
2012)
Roles & Responsibilities
• Monster Product Trainer, Customer Service Executive, Data Processing, Client Handling (Issues
and Queries), Screening & Sourcing.
• Efficiently managing day-to-day operational activities along with a team.
• Responsible for identifying and clearly understanding the need of the customers and
educating clients about the different products and services available.
• Check whether the client requires any product training, if yes, schedule the time for the
online Trainings.
• Providing services like designing a Micro site on Monster, coordinating with the web team to
design on the Micro site for the client on the promised time.
• Conducting meetings to ensure that the project is going smoothly and is completed well
within time.
• Coordinating with the Sales team, Client Team members & Technical support for the
completion of the assignment.
• Responsible for timely resolution of clients queries to clients' satisfaction.
• Conducting reviews with the team of following up with the client on a fortnightly basis to
check if any issues and concerns are pending or unattended about the usage of the site &
services.
• Collecting the feedback from the client if they are getting good responses to the posting of
their requirements, and helping them at times in performing a search of the resumes for
what they are looking out for.
• Identifying the mode of sourcing right candidates and providing assistance in bulk mailing

3. and preparation of training calendars.
• Putting up Job Postings, Sourcing and screening CVs for all positions.
• Initiated and implemented a program to capture the employee's feedback about the
reorganization of the company and its consequent effects on the employee and the
employer.
• Systematically plan and handle daily activities through CRM software called Karma.
• Updating daily MIS for management analysis.
Worked as a HR Administration in Control & Switchgear Company Ltd from August 2007 to Nov
2009.
Roles & Responsibilities
• Attending customer Calla
• Preparing purchase orders.
• Checking Material availability.
• Stock entry, materials follow up with the principles.
• Interacting with customers regarding material requirement.
• Collecting daily sales call report from sales engineers.
• Payments follow up with the principles.
• Interacting with the manufacturing units.
• Preparing Petty cash statement weekly once.
• Making Delivery Challan, Preparing quotations.
• Preparing monthly achievement reports.
• Handling Candidate walk-in.
• Organizing screen test.
• Reporting to HR Manager.
Education
• B.com computer science From (Dr. Ambedkar University)
• SSC from Board of Secondary Education, A.P from Jyothi Model High School.
• Diploma in Medical Technology (Science group) From Anita Medi-Tech College (B.SC).
SARASWATHI SINGH