Nujmoon Nahar has over 10 years of experience in sales and customer service roles. She currently works as a Monobrand Business and Sales Executive for Banglalink Digital Communication Ltd, where she is responsible for maintaining customer relationships, prospecting for new business, and meeting sales targets. Previously she held roles as a Careline Officer and Sales Officer for Banglalink and Grameen Phone respectively. She has a Master's degree in Management and is proficient in English, Bangla, and basic Hindi.

1. Nujmoon Nahar
257,East Dholairpar,shampur,Dhaka-1236
Contact No: 01926662743
E-mail Address: nujnahar@banglalinkgsm.com /
deepmoon27@gmail.com
CAREER OBJECTIVE
To serve in a responsible administrative position & implementing academic knowledge,
individual intellect and interest to explore myself for that very institution or
organization which takes a hearty part to the society for a brighter tomorrow and build a
professional career.
I have joined Banglalink as a Careline Officer on 2nd November 2010 and continuing.
Present Status:
From 1st
January 2014 to current
Designation : Monobrand Business and Sales Executive
(Permanent)B2C
Organization : Banglalink Digital Communication Ltd
Stationed at : Sales & Care center, Motijheel, Dhaka
Duties & Responsibilities
• listening to customer requirements and presenting appropriately to make
a sale;
• maintaining and developing relationships with existing customers in
person and via telephone calls and emails;
• cold calling to arrange meetings with potential customers to prospect for
new business;
• responding to incoming email and phone enquiries;
• acting as a contact between a company and its existing and potential
markets;
• negotiating the terms of an agreement and closing sales;
• gathering market and customer information;
• representing their company at trade exhibitions, events and
demonstrations;
• negotiating on price, costs, delivery and specifications with buyers and
managers;
• challenging any objections with a view to getting the customer to buy;
• advising on forthcoming product developments and discussing special
promotions;
• creating detailed proposal documents, often as part of a formal bidding
process which is largely dictated by the prospective customer;
PROFESSIONAL EXPERIENCE

2. • liaising with suppliers to check the progress of existing orders;
• checking the quantities of goods on display and in stock;
• recording sales and order information and sending copies to the sales
office, or entering figures into a computer system;
• reviewing your own sales performance, aiming to meet or exceed
targets;
• gaining a clear understanding of customers' businesses and
requirements;
• making accurate, rapid cost calculations and providing customers with
quotations;
• feeding future buying trends back to employers;
• Attending team meetings and sharing best practice with colleagues.
November 2ndt
, 2010 to September 27, 2013

 Designation : Careline Officer (team coordinator as contractual)
 And 6 month for corporate sales.
 Organization : Banglalink Digital Communications Ltd.
 Stationed at : Tigers’ Den, Gulshan Avenue, Plot # 4, Dhaka-
1212.
Responsibilities:
 Answering phones and responds to customer requests.
 Provide customers with product and service information.
 Up sell products and services.
 Transfer customer calls to appropriate staff.
 Identify, research, and resolve customer issues using the computer system.
 Follow-up on customer inquiries not immediately resolved.
 Recognize, document and alert the supervisor of trends in customer calls.
 Recommend process improvements.
July 15th
, 2010 to October 27, 2010
Designation : sales officer(contractual)
Organization : Grameen Phone care center .
Stationed at : Jonshon road, old Dhaka-1100
Official achievement:
Consecutive Top performer in last four month within Bangladesh in sales in
banglalink. B2C
Getting appreciation from my team leader and HOD.
Achiving sales bonus for over achievement .

3. ACADEMIC CREDENTIALS
Master of Business Administration (MBA)
 Institute: Jagannath University.
 Year of Passing: 2012
 Major Area: Management.
 CGPA: 2.90 (Scale of 4)
B.COM (Hon’s)
 Institute: Jagannath University.
 Year of Passing: 2009
 Major Area: Management
 2nd
class
Higher Secondary Certificate Examination (H.S.C)
 Institute: Motijheel Ideal school and college
 Board: Dhaka
 Passing Year: 2002
 Discipline: Commerce.
 1st
division
Secondary School Certificate Examination (S.S.C)
 A.K.High School and college
 Board: Dhaka
 Passing Year: 2000
 Discipline: Commerce.
 1st
division
 Bangla : Reading, Writing, and Speaking
 English : Reading, Writing, and Speaking
 Hindi : Basic communication level
RELEVANT SKILLS AND ABILITIES
Computer Skills:
 Operating Environment : Windows 2000/XP/Vista
 Word Processing : MS Word, MS-Access, other well-known software
 Spreadsheet : MS Excel, other well-known software.
 Typing : English.
 Web : Browsing, e-mail
 Troubleshooting : Hardware & Software
 IELTS Score(5.5) on British council 2010
 News Re-presenter course from BGEM on 2013
 Anchoring and hosting skill from BGEM on 2014
LANGUAGE PROFICIENCY

4. PERSONAL STRENGTHS
 Capable to work and deliver under enormous pressure and in a challenging
environment.
 Strong leadership quality and eager to take responsibilities.
 Able to pick new concepts quickly and self-motivated.
 Enthusiastic team member and able to coordinate teams effectively.
PERSONAL DETAILS
 Father’s Name :A.T.M. Nurul Alam
 Mother’s Name : Yeamon Nesha.
 Permanent address : 257,east Dholairpar,Shampur,Dhaka-1236
• Date of Birth : 18-12-1984.
 Nationality : Bangladeshi (By Birth).
 Religion : Islam (Sunni).
 Marital Status : Married
 Blood Group : ‘O’ Positive.
 Hobbies : Reading books, listing music & watching movies and
traveling.
REFERENCES
Riaz Mohammed Eleen
SME Channel Manager, Dhaka West
B2B Sales
Banglalink Digital Communications Ltd.
Mobile +88 0 1924400626
E-mail: releen@banglalinkgsm.com
Md. Mostafijur Rahman
Care Center Assistant Manager
Customer Operations (Dhaka South)
21Humayan court, Banglalink sales & care
Center,Motijheel C/A, Motijheel,Dhaka,
Bangladesh.
Mobile: +8801916100046
E-mail: mosrahman@banglalinkgsm.com
Signature:
Name: Nujmoon Nahar
Date: