Md. Al amin has over 10 years of experience in customer service, sales, and project management roles. He currently works as a Customer Manager at Grameenphone Ltd, where he provides customer service, conducts sales, and achieves daily targets. Previously, he held roles as a Sales Executive, Team Leader, and Supervisor at various telecommunications companies. He has a Bachelor's degree in Business Studies and is proficient in Microsoft Office, customer service, sales, and team leadership skills. He is seeking a responsible position where he can apply his managerial and interpersonal abilities.

1. RESUME
Of
Md. Al amin
Cell: +880 1911 266 595
E mail: fbl.alamin@gmail.com
92/2 Nagoria kandi, UMC, Narshingdi-1601.
CAREER OBJECTIVE:
To serve in a responsible position at a well-structured local as well as multinational
organization and successfully apply acquired managerial and interpersonal skills to enhance
organizational growth.
Career Summary:
1. Working at Grameenphone Ltd. as a Customer Manager- Customer Care
Department since January 08, 2011 to till now.
Responsibilities:
 Service provide to customers by company guideline, Internet Configuration
2G & 3G with customer satisfaction.
 Build customer’s interest in the services and products offered by the company.
 Sales company & vendor products.
 Specially service provide only Business Solution customers..
 Achieved daily quantitative as well as qualitative targets.
 Team Leading.
2. Worked as a Sales Executive in Augere Wireless Broadband Bangladesh Ltd.
(QUBEE) in Direct Sales Department since January 01, 2010 to December 30, 2010.
Responsibilities:
 Create new sale and early closing by personal and technical support.
 Daily reporting to Sales manager.
 Achieved daily & monthly target.
 Database maintaining.

2. 3. Worked as a Team Leader in Bangladesh Election Commission National Identity
Card Project since February 01, 2008 to November 30, 2009.
Responsibilities:
 Team Leading.
 Problem Identify and solve early.
 Reporting (Service & Quality).
 Quality assurance etc.
4. Worked as a Supervisor in Banglalink Orascom Telecom Bangladesh Limited in
Direct Sales Department since April 01, 2005 to December 30, 2006.
Responsibilities:
 Team Leading.
 Create new sale and early closing by Personal & Corporate support.
 Daily reporting to Sales manager.
 Achieved daily & monthly target.
 Database maintaining.
Professional Achievement:
 Got “Best Team” award for the performance of Comilla Region, 2013
in Grameenphone.
ACADEMIC CREDENTIALS:
1. Bachelor of Business Studies (BBS)
 Institution : Narshingdi Govt. College.
 Year of Passing : 2011 , Published : 2014.
 Result : 2nd
Class.
 Area of concentration : Management.
2. Higher Secondary Certificate (HSC)
 Institution : Narshingdi Govt. College.
 Year of Passing : 2007
 CGPA : 3.90 (5 point scale)
 Group : Business Studies

3. 3. Secondary School Certificate (SSC)
 Institution : UMC Adarsha Biddalaya
 Year of Passing : 2005
 CGPA : 3.63 (5 Point scale)
 Group : Business Studies
COMPUTER KNOWLEDGE:
Microsoft Word, Excel, Power Point, Illustrator, Photoshop, Tabs Operating, Internet
browsing, Hardware & Software maintenance .
AREA OF INTEREST:
Telecommunication, Customer Support, Sales & Marketing Department, Supply
Chain Management.
INTERPERSONAL SKILLS:
Strengths:
 Have the ability to work individually and as well as in a group,
 Able to speak fluently and write correctly both in Bengali and English
 See opportunities in areas where others see limitations.
 Good presentation skill.
Relevant Skills:
 Energetic, sincere and hard worker.
 Strong communication skill, Targeted and Result oriented
 Confident, Co-operative and socially adaptable.
 Punctual and highly organized.
Hobbies:

4. Travelling, listening music, watching television, movies, cricket match & internet
browsing, spending time/gossip with my friends and family.
PERSONAL INFORMATION:
Father’s Name : Md. Akram Hossain
Mother’s Name : Sahida Akram
Date of Birth : 30 June 1989.
Permanent Address : 92/2 nagoriakandi, umc, narshingdi-1601.
National ID No : 682601875458
Height : 5 Feet 10 in.
Blood Group : O+
Nationality : Bangladeshi
Religion : Islam
Marital Status : Married.
REFERENCES BY:
Md. Jamal Uddin
Head of Department
Management Department
Narshingdi Govt. College.
Md. Syed Didar Uddin
Senior Officer
Pubali Bank Ltd.
Magura Branch.
I do hereby declare that all the information presented above is authentic to my knowledge. If
required and where applicable this document can be submitted.
_______________
Signature