This document contains the resume of Johar Ayub. It outlines his career objective, personal profile, skills, professional experience working as a customer service executive and team leader at various companies like Ufone, Touchstone Communications, and Onyx Communications. It also includes his academic qualifications like an M.Com from Urdu University and a B.Com from Punjab University. His contact information and references are provided at the end.

1. Johar Ayub
E-mail: joherayub@yahoo.com, Skype ID: joher.ayub1
Cell # +92-333-5210842
Home # +92-051-4907181
-------------------------------------------------------------------------------------------------------------------------------------------------------
Career Objectives
To obtain a challenging position in a reputed organization, offering opportunity for personal growth and career development and become a part
of a highly motivated and dynamic team of professionals with a result oriented and forward looking approach.
Personal Profile
I am a self-motivated & committed graduate with strong analytical skills. I have an enthusiastic attitude to working on my own initiative as well
as working as a part of a team. I have the ability to work well under pressure and I am a quick learner. I strongly believe in professionalism
and therefore project myself as professional as possible, at all times. I am dynamic, punctual, highly delivery focused person and possess an
excellent reputation of eagerness to learn.
Skills
 Good Interpersonal skills with the ability to build relationships
 Good communication skills including strong presentation skills
 Ability to think out-of-the-box and recommend innovative solutions
 Broad, cross-functional business knowledge
 Ability to work under pressure on multiple tasks
 Good negotiation skills
 Strong analytical skills
 Hands-on experience with Microsoft Office applications especially MS Excel and MS Word
Key Responsibilities:
 To provide personalized services to Ufone’s premium high revenue generating individual subscribers
 To ensure high retention level of existing tagged subscribers
 To achieve assigned revenue generation targets
 To identify & resolve customer issues/complaints & resolve them within defined TAT’s
 Adherence & compliance to company policies & procedures
 Ensuring timely escalation and reporting
Professional Experience
1. Ufone (Currently Working)
Customer Service Executive at Above 2 years working experience at Ufone ( PTML ) Islamabad as Customer Care Representative since June
2011 to date.
At Inbound Level:
 Provide personalized customer service of the highest level.
 Cater customer issues and log the correct trouble-ticket.
 Pleasant and friendly mannerism.
 Develop customer’s interest in the services and products offered by the company.
 Answer inbound calls as well as facilitate customers who have specific queries.
 Update the existing databases with changes and the status of each customer/prospective customer.
At Outbound Level:
 Initiate call to the valuable customers.
 Correspondence with all internal departments through e-mail.
 Contact businesses or private individuals by phone.
 Describe products and services.
 Maintain customer/potential customer data bases.
 Pleasant and friendly mannerism.
 Conduct different product and service related surveys.
At Cru Level :(Complain Resolution Unit)
 Provide Solution to Customer regarding their Complain.
 Diagnose Customer issue and resolve then within the TAT given to Customer.
Awards And Training Workshop
 Top performer Inbound North (Ufone PTML) Islamabad.
 Top performer Outbound North (Ufone PTML) Islamabad.

2.  Prepaid Specialist North Award Certificate (Ufone PTML) Islamabad.
 CS Guru Award Certificate (Ufone PTML) Islamabad.
 Creating Moments of Magic (Ufone PTML) Islamabad.
2. Touchstone Communications
I Worked as a team leader at touchstone communications from March 2009 to April 2010.
Responsibilities at Touchstone :
 Taking responsibility for managing your team within the Customer Contact Centre and ensure that work is managed in an efficient,
effect and timely manner
 Ensuring team members are effectively trained so that all required tasks, both existing and future, can be effectively executed
 Proven experience of working in a Customer Service environment and leading by example, motivating and developing a team
through coaching
 Demonstrate strong leadership skills driven by achieving/exceeding predetermined company targets and KPI’s
 Dealing with outbound calls
 Helping with training and development
 Handling complaints
3.Onyx Communications:
I worked as a team leader at onyx communications from feb 2007 to feb 2009.
Responsibilities at Onyx:
 Taking responsibility for managing your team within the Customer Contact Centre and ensure that work is managed in an efficient,
effect and timely manner
 Ensuring team members are effectively trained so that all required tasks, both existing and future, can be effectively executed
 Proven experience of working in a Customer Service environment and leading by example, motivating and developing a team
through coaching
 Demonstrate strong leadership skills driven by achieving/exceeding predetermined company targets and KPI’s
 Dealing with outbound calls
 Helping with training and development
 Handling complaints
4. Tahfeem-ul-Quran Academy
I worked as a team leader at tahfeem-ul-quran academy from June 2010 may 2011.
Responsibilities at Tahfeem-ul-quran academy:
 Taking responsibility for managing your team within the Customer Contact Centre and ensure that work is managed in an efficient,
effect and timely manner
 Ensuring team members are effectively trained so that all required tasks, both existing and future, can be effectively executed
 Dealing with outbound calls
 Handling complaints
 Helping with training and development
 Conducting Interviews
 Demonstrate strong leadership skills driven by achieving/exceeding predetermined company targets and KPI’s
Personal Information
 Father name : Muhammad ayub
 Date of Birth: July 09, 1989
 CNIC NO: 61101-8921422-1
 Nationality: Pakistani
 Marital Status: Single
 Religon: Muslim
Academic Qualifications
 Master Of Commerce (M.Com) Urdu University in Progress
 Bachelor of Commerce (B.Com) Punjab University
 Higher Secondary School Certification ( HSSC ) R.B.I.S.E
 Secondary School Certification ( SSC ) R.B.I.S.E
Professional Certification
 B.ed Allama Iqbal Open University
Reference
 Will be furnished upon request.