This document is a resume for Sabina Hamzabegovic. It summarizes her education, including an Associate's degree from Brown Mackie College in Medical Assistance and a high school diploma. It lists her skills such as Microsoft Office, communication, and attention to detail. Her work experience includes being an Appointment Booking Representative at Passport Health since July 2015, a Customer Service Representative at General Dynamics Information Technology from October 2013 to March 2015, and a Sales Associate at HomeGoods from January 2013 to May 2013. Her roles involved customer service, scheduling, and resolving issues.

1. Sabina Hamzabegovic
8057 N. 32nd Drive Phoenix,AZ 85051 | (623) 476-9673| sabinaham95@gmail.com
Objective
· Highly motivated individualstriving to obtain experience and skills in a productive and fast-passed working
environment.
Education
ASSOSIATES| MAY 2015 | BROWN MACKIE COLLEGE
· Major: Medical Assistance
· Minor: Public Communications
HIGH SCHOOL DIPLOMA | MAY 2013 | CORTEZ HIGH SCHOOL
Skills & Abilities
· Management
· Software: Microsoft Office: Word, Excel, PowerPoint
· Internet Explorer, Safari,Firefox, Google Chrome
· Detail oriented, strong- willed, attention to keen details, resourceful.
· Exceptional communication; written and verbal.
· Works well in team and independently
· Passionate to learn and engage in newareas of my work environment.
· Sales
· Communication
· Leadership
Experience
APPOINTMENT BOOKING REPRESENTITIVE | PASSPORT HEALTH | JULY2015- CURRENT
· Schedule appointments for clients to get vaccinations
· Contact clients via email and telephone to follow up on appointments or to reschedule
· Contact nurses regarding questions or concerns clients may have
· Approve online appointment requests
CUSTOMER SERVICE REPRESENTITIVE | GENERAL DYNAMICS INFORMATION TECHNOLOGY| OCTOBER 2013 –
MARCH 2015
· Over the phone interactions with customers providing prompt and caring customer service
· Maintain a safe and secure working area

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· Schedule transportation for beneficiaries of Medicare
· Enroll new customers in health and drug plans for both Medicare and The Affordable Care Act
· Contact medical equipment suppliers for Medicare beneficiaries and schedule repairs
· Order newmedical equipment for beneficiaries
· File complaints and concerns customers had with a separate entity
· Resolve issues for customers concerning denied bills and unfiled bills
· Help walk customers through steps on how to file their own medicalbills to Medicare
· Answer generalquestions customers had about Medicare and the Marketplace
· Approve or deny claims that clients submit themselves
SalesAssociate| HomeGoods| January2013-May2013
· Face to face interactions with customers providing friendly customer service
· Gained money handling experience and knowledge about operating a cash register
· Maintained a safe and clean working area
· Signed customers up for credit cards
· Gain and develop professional experience through promotion of store products and services offered