1. PAMELA SILIEZAR
3818 Marsh Way, Oakley, CA 94561
Mobile: (925) 864-0355
Email: pamela_siliezar@aol.com
https://www.linkedin.com/pub/pamela-siliezar/ba/37a/70a
OBJECTIVE: Analytical and precise individual looking for a position where I can utilize my skills to advance within as
an Administrative professional.
SKILLS & QUALIFICATIONS:
• Administrative: Adeptly handle administrative matters including screening calls, data entry, composing
documents and organizing offices for efficiency.
• Communications: Interact professionally with all levels of staff and maintain the highest level of
confidentiality. Known for tact and diplomacy in handling sensitive issues.
• Computers: Intermediate knowledge of Microsoft Office Suites.
• Medical: BLS certified; Knowledge of basic Medical and Insurance Terminology; Knowledge of OSHA and
HIPAA guidelines; Knowledge of HMO, PPO;Knowledge of Medicare, Medi-cal;Knowledge of CPT, ICD-9,
ICD-10, HCPCS coding.
• Additional Qualifications: Bilingual: Advanced Spanish (Read, Write, Speak); Ability to type 40 WPM; Ability
to work independently, multi-task, and organize; Pleasant and friendly attitude; Outstanding customer service.
EMPLOYMENT HISTORY:
European Wax Center - Antioch, CA
Guest Service Associate-February 2014-February 2015 Designated Manager- January 2016- present
• Prepare each wax room with essential material. Primary responsibilities consist of scheduling and canceling
reservations, making confirmation calls, answering multiple phones lines, updating profiles, selling packages
according to client history, cash handling, knowledge of closing and opening procedures. Consistently exceed
sales expectations being ranked top seller in the region and nationwide. Handle customer complaints, lead
team meetings, calculate sale objectives for employees, train staff, manage deposits, manage employee
schedules, conduct quarterly evaluations, inventory, attend bi-weekly webinars, make sure employees are in
compliance with Corporate expectations.
Aspiranet- Antioch, CA
Administrative Assistant- Core Program File Management & Office Support November 2014-March 2016
• Provide general administrative support to the Core Program Director and overall office. Major responsibilities
include managing incoming calls, maintenance of database and report generation, coordinating personnel
paperwork, file preparation, review and maintenance, oversight of routine office operations and general
information distribution within the office.
East County Adult Mental Health Services- Pittsburg CA June 2014-August 2014
Medical Records Technician Extern
• Compiled, verified, typed and filed medical records of facility, prepared folders and maintained knowledge of
newly admitted patients, pulled files needed for special audits, peer reviewed and refill requests, faxed or
mailed out medical records when requested with a proper medical release, reviewed medical records for
completeness, assembled records into standard order, and filed records into designated areas according to
numerical order, located, signed out, and delivered medical records requested by hospital departments,
operated computer to enter and retrieve data, coding and billing of charts, assisted other workers with coding
of records, interfiling documents, answered phones for drop ins and pulled charts, opened and closed of
patient records.
Los Medanos College - Pittsburg, CA
Administrative Assistant/Customer Service Representative June 2008-February 2014
• Provided basic administrative support to the Extended Opportunity Program (EOPS), Financial Aid, and the
Mustang Bookstore. Major tasks included filing, data entry, answering phone calls, organizing packets for
future events, scanning documents to file in database, scheduling counseling appointments, making outgoing
reminder calls, ability to create excel spreadsheets, shredding outdated classified documents, operating cash
register (when assigned), pricing merchandise for resale, assisting in receiving duties which may have
included lifting (40lb) boxes.

2. EDUCATION:
Contra Costa Medical Career College, Antioch, CA March 2014-August 2014
Certified Medical Administrative Assistant
Medical Terminology Certificate
NHA Certified Medical Administrative Assistant
NHA Certified Billing and Coding Specialist
California State University, East Bay: College of Business and Economics September 2011-June 2013
Bachelor of Science Degree: Business Administration-Finance and Human Resource Management
Los Medanos College, Pittsburg, CA June 2007-May 2011
Associate of Science Degree: Accounting
Associate of Arts Degree: Sociology & Liberal Arts