This document is a resume for Lisen Kerbuski. It summarizes her objective of obtaining a multi-tasking position to utilize her customer service skills. It then outlines her qualifications which include over 3 years of experience in a medical office developing customer service skills, proficiency in scheduling, checking patients in/out, preparing charts, answering phones, and understanding insurance. It also lists her experience as a receptionist and office administrator at California Eye Wear and her education which includes an Associate's degree in Medical Administrative Specialist from Baker College.

1. Lisen Kerbuski
982 W. Dale
Muskegon, MI 49441
Cell: 231-288-6882 E-mail: majorslisen@yahoo.com
OBJECTIVE To obtain A multi-tasking position to utilize and enhance my customer service
skills as an asset to a company
Summary of
Qualifications
 Over three years’ experience in a medical office setting developing
friendly and personable customer service skills while working with
patients, coworkers, and doctors.
 Proficient in scheduling patients, checking patients in and out,
preparing charts, answering phones, and pulling / checking eligibility
 Referrals and understanding of insurance policies and coverage
 Trained in QuickBooks, invoicing, billing, posting payments, and aging
report
 Knowledgeable in medical terminology
 Experience working in Microsoft Office
 Capable of multitasking and remaining organized in all aspects of
work
Experience Receptionist / Office Administration
California Eye Wear, Muskegon, MI
05 / 2013 – Present
 Greeting patients, answering phones, checking patients in / out
 Checking insurance eligibility, invoicing, billing
 Referrals, ordering glasses /contacts
Customer Service- seasonal
Whippi-dip, Muskegon, MI
05/1998 – 08/2013
 Greeting customers, taking orders, working the cash register
 Serving, cooking, cleaning

2. Education Associate of Applied Science
Medical Administrative Specialist
Current Student
Baker College, Muskegon, MI
Certificate in Applied Science
Medical Receptionist
Graduated 2013 GPA 3.4
Baker College, Muskegon, MI