Emma Ferragine is seeking full time employment that allows her to expand her existing skills and learn new ones. She has over 8 years of experience in office administration and customer service. Her qualifications include addictions counseling training, first aid/CPR certification, and applied suicide intervention skills training. Her relevant work history includes over 14 years as an office administrator, laborer, and manager at a garden center, as well as 8 months of experience as a medical office administrator. She is proficient in Microsoft Office, data entry, computerized scheduling, and providing excellent customer service.

1. Emma Ferragine
1790 Glenwood Dr Apt #11
Kamloops BC
V2E 0B3
Career Objective:
To obtain full time employment that will allow me to broaden my existing skills as well as have
the opportunity to learn new ones.
Summary of Qualifications:
 8+ years’ experience in office administration and customer service
 Result driven, confident and professional
 Great communication skills and expertise in preforming secretarial and record keeping
tasks efficiently
 Addictions Counseling and Community Services Work
 First Aid/CPR
 A.S.I.S.T (Applied Suicide Skills Intervention Training
 Grade 12 Diploma
Relevant Experience & Skills:
Administrative/Office Administration
 Carried out clerical duties to ensure smooth running of business operations
 Proficient in general office software (MS Office, messaging software, email clients)
 Experienced with data entry and computerized scheduling programs
 Managed time and multitasked in a fast paced environment
 Provided administrative support for management and visiting patients when necessary
 Received phone calls, provided general information, took messages and forwarded calls
as appropriate
 Exceptional attention to detail
Team Work/Problem Solving
 Contributed ideas on ways to resolve problems to better serve the customer and
improve productivity
 Facilitated team work and communication with various members of the team
 Developed strong long term interpersonal relationships through effective
communication and teamwork
 Proficient in recognizing when a problem exists, defining the problem and working
collaboratively to work towards the best solution
 Ability to be open minded to identify issues and offer best possible solutions

2. Customer Service/Management
 Responded to customer inquiries in a cheerful manner by listening to their concerns and
needs and providing them with accurate information
 Developed strong rapport with clients by communicating with consideration, diplomacy
and empathy using conflict resolution skills to diffuse difficult client situations by
listening and coming to a positive solution ensuring customer satisfaction
 Provided motivation and recognition based on performance success
 Took the initiative to help customers find products they were looking for
 Created and maintained strong working relationships with customers encouraging
repeat business
 Mediated with customers to ensure company procedures were meeting client needs
Work History:
 D&H Garden Center Mulmur, On February 2002 - May 2016
Laborer/Manager/Office Administration
 Physiomed Alliston, On November 2015- May 2016
Medical Office Administrator
Relevant Certificates & Safety Tickets
 Addictions Counseling and Community Services Work - Diploma
 First Aid/CPR
 A.S.I.S.T (Applied Suicide Skills Intervention Training
 Grade 12 Diploma
References Available upon Interview