Tyiesha Horton is seeking a position as a medical receptionist. She has experience working in dietary services and as a call specialist. She is currently studying medical office administration at Baker College and is expected to graduate in June 2016. Her skills include customer service, computer proficiency, accounting, and time management.

1. Tyiesha Horton
82 Gibbs Street Mount Clemens, MI 48043
Cell: 586-549-6996 Email: thorto16@baker.edu
LinkedIn URL: https://www.linkedin.com/in/tyiesha-horton-779830112
Position of Interest
A position as a Medical Receptionist where my administrative experience, technical knowledge and
communication abilities will be useful in fostering the growth of an organization.
Skills/Qualifications
 Talking to others to convey information effectively.
 Managing one's own time and the time of others.
 Knowledge of principles and processes for providing customer and personal services. This
includes customer needs assessment, meeting quality standards for services, and evaluation of
customer satisfaction.
 The ability to speak clearly so others can understand you.
 Giving full attention to what other people are saying, taking time to understand the points being
made, asking questions as appropriate, and not interrupting at inappropriate times.
 Using computers and computer systems (including hardware and software) to program, write
software, set up functions, enter data, or process information.
 Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or
data.
 Entering, transcribing, recording, storing, or maintaining information in written or
electronic/magnetic form.
Computer Skills
Microsoft Programs: Word, Excel, PowerPoint, Access, Outlook, Publisher
Accounting: Quick books
Other: Electronic Health Records
Work History
07/2015-Present McLaren Macomb Hospital Dietary- Mount Clemens
 Cash management skills when counting cash drawer before and after shift
 Interactive with the public while customers are purchasing food
 Excellent communication skills with the public, while cashing out customers
 Delivered trays to patients throughout the hospital in a timely manner
12/2014-06/2015 Call Specialist Resource Genesee- Flint, MI
 Anticipated customers’ needs over the phone with different resources in a timely
manor
 Powerful communication skills with clients that needed help with different
resources within Flint
 Answer telephones and direct calls to appropriate staff.
 Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

2. 03//2014-06/2014 Office Assistance/Accounting Clerk Resource Genesee- Flint, MI
 Operate computers programmed with accounting software to record, store, and analyze
information.
 Classify, record, and summarize numerical and financial data to compile and keep
financial records, using journals and ledgers or computers.
 Operate 10-key calculators, typewriters, and copy machines to perform calculations
and produce documents.
05/2013-03/2014 Sales Associate Dot's – Clinton Township, MI
 Greeted customers entering the store to ascertain what each customer wanted or needed.
 Politely assisted customers in person and via telephone.
 Recommended, selected and helped locate and obtain out-of-stock product based on
customer requests.
 Answered product questions with up-to-date knowledge of sales and store promotions.
 Provided ongoing guest service, including giving fashion advice.
 Helped drive sales goals and achieve monthly quotas.
 Recommended alternative items if product was out of stock.
Education
Baker College of Clinton Township
Associate of Applied Science – Medical Office Administration
Expected Graduation Date: 6/11/2016
Accomplishments
 Constructed notes in class for a student with a disability
 Accommodated a Housing scholarship for outstanding grades with an overachiever
GPA
 Accomplished to make the Dean’s list
 Accommodated BCRS merit award for outstanding school work
 CRP certified