Danielle M. Webster is seeking a challenging management position and has over 15 years of experience in business operations, claims management, and customer service roles. She possesses strong communication skills and can manage responsibilities in fast-paced environments. Her background includes positions as a Business Operations Manager, Claims and Patient Care Manager, District Manager, and Medical Billing Manager. Webster is working towards a Bachelor's degree in Business Administration from the University of Phoenix.

1. Danielle M. Webster
1029 E. Bendix Drive
Tempe, AZ 85283
480-376-6290
Objective:
To obtain a challenging management position within a stable, dynamic company.
Summary of Qualifications
 Competent at managing responsibilities in a high-volume atmosphere
 Possess excellent verbal and written communication skills
 Perform effectively despite sudden deadlines and changing priorities
 Competent and reliable professional, committed to top quality work
 Highly reliable self starter; can be counted on to complete assignments on time
 Excellent problem-solving and trouble shooting skills
Employment History
Business Operations Manager
04/01/2015 – present Quality Care Network Phoenix, AZ
The Business Operations Manager is responsible for Billing and Claims services, Third Party
Liability, Single Case Agreement Processing, Compliance and Medical Records. Under the
COO/CFO, the Business Operations Manager works with the management team, also
contributing to the development and implementation of organizational strategies, policies and
procedures. This position also interacts with the senior leadership, external vendors, and
partners. Also provides team leadership, guidance and coaching while facilitating problem
solving and collaboration.
Claims and Patient Care Manager
07/2013 – 01/2015 Regenesis Biomedical, Inc. Scottsdale, AZ
Regenesis Biomedical, Inc. is a DME company that has a FSS contract with VA’s across the
nation. The Claims and Patient Care Manager supervises the Customer’s Accounts
department and Patient Care department as well as the Medical Billing Specialist who is in
charge of all 3P (non-VA) payers. The Customer Accounts department is responsible for
maintaining all VA relationships and ensures proper claim and bill processing. The Patient
Care department ensures our veteran’s receive excellent patient care and instruction while in
treatment. Additional responsibility includes the development and contracting of 3P and
Worker’s Compensation programs to diversify payer source. Travel and work with Sales
Manager’s is necessary in order to train on effective selling techniques for commercial payers.
District Manager
02/2011 – 06/2013 iStorage Mesa Mesa, AZ

2. The Self-Storage District Manager handles all daily operations, including security,
maintenance, customer service and billing at home property. District Manager is responsible
for Arizona and Southern California properties and supervision of all property managers and
employees. The District Manager inspects all facilities, performs audits, and determines
appropriate pricing. Coordinates and holds all storage auctions.
Hospital Admissions Clerk
12/2008 - 06/2010 J.C. Blair Memorial Hospital Altoona, PA
This position is the first point of contact for patients entering the hospital for various
services. Admissions Clerks serve on a rotating basis between the Outpatient Department,
Hospital Admissions, and the Emergency Room. Responsibilities include accurate and
complete processing of patients symptoms and procedures, including verification of insurance
and personal data. This position requires direct contact with a patient which includes first
response of emergencies, alerting proper authorities and accurate compliance with HIPPA
regulations. The ability to multi-task and consistently process patients without error is crucial
to this position.
Medical Billing Manager
07/2004 - 07/2008 Valley View Chiropractic Center Altoona, PA
As the Medical Billing Manager/Marketing Consultant for this practice, responsibilities
encompass all insurance and patient billing. This includes all medical coding, accounts
receivable and insurance verification and treatment approval. Frequent use of Navinet and
Promise programs is necessary in order to coordinate patient treatment in accordance with
the patients benefit limits. Meet with patients to discuss payment terms and letters of
agreement. Develop marketing strategies in order to obtain and continue the flow of new
patients. Supervision of all front and back office staff.
Education and Training
Issuing Institution Qualification Course of Study
University of Phoenix BS Degree, anticipated 2015 Business Administration
Occupational Licenses & Certificates
Certification Title Issuing Organization Completion Date
Medical Assisting Bryman College 07/1992
Project Management Fred Pryor Seminars 11/2014
Time Management Fred Pryor Seminars 09/2014