Samon Dion has over 40 years of retail experience, including 12 years as a Store Operations Procedure Developer and Manager at Sears Holdings, where he developed store procedures and systems, managed projects, and provided support. He also has experience conducting internal audits, training employees, and holding management roles in stores. Dion seeks a new career challenge that utilizes his extensive experience developing procedures, auditing processes, and managing teams and projects.

1. Samon Dion
875 N. Sashabaw Rd • Ortonville, Mi
Mobile: 248.875.5850
Summary of Qualifications
• Able to Direct People and Make Decisions
• Able to Communicate Effectively
• Effective Team-Building Skills
• Excellent Motivational and Organizational Skills
• Exceptional Communication and Interpersonal Skills
• Strong Leadership Skills
Work Experience
Store Operations Procedure Developer - Manager (2009 – Present)
Sears Holdings Corporate, Hoffman Estates, Il
• Business Analysis Procedural/Hardware (liaison between IT and
Store)
• Liaison between outside vendors and store operations (UPS, Symbol,
CBT, Return Goods Center)
• Manages multiple and multi-level system projects
• Technical Writing
• Web Base (Online) Documentation (create, convert and posting)
• Provide store support via Help Desk / social media site
High Profile Projects:
• Implement digital handhelds (iPods and iPads)
• Install digital signs
• Identify / implement an all in one ticketing device to save $6M year of
year in labor cost and improve pricing accuracy
• Implement digital replenishment pick list application improving sales
and member experience
Sears Holdings Internal Auditor (2006 – 2009)
Kmart / Sears Store Field (Michigan area)
Basic Tasks:
• Conduct audits based on risk factors in both Sears and Kmart formats
as well as Kmart Distribution Centers and third party vendors (eye
glasses, earring aids)
• Evaluate internal operational guidelines, controls, and procedures
• Ensure procedures agree with corporate policies
• Report deficiencies
• Provide control remedies
• Conduct follow-up audits for high risk stores
• Conduct audits during store inventory
• Evaluate controls
• Work with store ops to identify risk areas
Store Operations Procedure Developer (1999 – 2006)
Kmart Resource Center Troy, Mi

2. • Business Analysis Procedural/Hardware (liaison between IT and
Store)
• Liaison between outside vendors and store operations (UPS, Symbol,
CBT, Return Goods Center)
• Manages multiple and multi-level system projects
• Technical Writing
• Web Base (Online) Documentation (create, convert and posting)
• Provide store support via Help Desk
High Profile Projects:
• Implement Chaintrack Receiving application for DSD vendor receipts
• Revamp claims application for ease and efficiency
• Implement Music / Movie inventory application
Regional System Trainer (1996– 1999)
Kmart Corporation (Detroit area), Mi
Basic tasks:
• Ensure/train proper procedures and policies in stores
• Accompanied District Coach and Loss Prevention District Coach for
store pre/post inventory reviews and 3 day reviews
• Implement new software/hardware
High profile projects:
• Layaway Conversion
• Labor and Forecast Scheduling
• POS NT Conversion
Unit and Pricing Manager (1994 – 1996)
Kmart Store 4331 Waterford, Mi
• Responsible for managing and scheduling a team of associates to
perform all unit integrity updates/orders and price changes

3. District PAL (1992 – 1996)
Kmart Store 4331 (Detroit area district), Mi
• Responsible for assisting other associates throughout the district with
procedural/process questions related to unit integrity and price updates
Department Manager (1980 – 1992)
Kmart Store 4331 Waterford, Mi
• Responsible for servicing customers and counter maintenance, orders
and pricing structure for various departments (toys, hardware,
housewares, stationary/party goods etc.)
Sales Clerk (1977 – 1980)
Kmart Store 4331 Waterford, Mi
• Responsible for servicing customers
• Register operator
• Service desk associate
• Counter maintenance/layouts
Objective
To obtain a career challenge where experience will be valuable.
Education
1974 – 1977 Pontiac Central High, Pontiac MI
1985 Basic Computer Course
1997 Microsoft Windows Courses
1999 - KRC Courses (upon request)
2014 Lean Six Sigma
2015 Yellow Belt Certification
2016 Green Belt Class and Training
TBD Green Belt Certification
Computer Skills
• Store systems, KIN/RMU, Receiving DSD
• Intranet systems
• Mainframe
• Telnet
• Operations Workbench
• Basic

4. • IBM PC/AT and Compatibles
• Word, Excel, Power Point
• RoboHelp (online help)
Special Skills
• Computer and procedure trainer
• Internal Audit Specialist
• Helpdesk background