Kusum Kannan is seeking a challenging position that values accountability, creativity, and hard work. She has over 11 years of experience in sales and customer service. Currently she works as a Customer Service/Relationship Manager at Universal Impex India, where she handles customers, sales support, and process improvement. Previously she worked at Asian Electronics Ltd for over 7 years in roles with increasing responsibility, achieving her sales targets and receiving an award for best performance. She has a diploma in Business Management and is based in Chennai.

1. CURRICULUM VITAECURRICULUM VITAE
#129, HARINI 4C, DOSHI SYMPHONY
VELACHERY-TAMBRAM MAIN ROAD
VELACHERY, CHENNAI .
KUSUM KANNAN
Mobile:+ 919940654636
Kusum_kannan@yahoo.co.in
Objective
Seeking a challenging environment in a professional organization where
Accountability, creativity and hard work are valued most which encourages
continuous learning & development, provides exposure to Innovative ideas,
stimulates personal and Professional Growth.
Skills & Abilities
o 11 years of enriching experience in sales & Customer Service function.
o Excellent written and verbal communication skills, with an eye for detail.
o Extremely productive in a high volume sales , high stress, environment.
o Proficient in the use of ERP and tally.
o Self starter with a can do attitude. Ability to plan and organize.
o Working in a multi-tasking dynamic environment.
o Possess a strong combination of training and experience in the industry.
Employment History
MAY 2010 – Present, Universal Impex India
UII is basically a company which imports CRGO steel and copper. They are into
distribution of CRGO silicon steel to companies who manufacture high tension
transformers for electricity board etc..
Customer Service /Relationship Manager
o Sales Support from “Quote” to “Post-Ship.”
o Responsible for handling customers across India and handling customers on
order management, Order fulfillment, expedites, shipment management,
including complex issue resolution.
o Partner/customer relationship building.
o Responsible for high sea sales.
o Coordination with Collections team on credit issues, Credit memo generation,
credit and rebill etc.
o Close interaction with logistics and reverse logistics.
o Consistent view of performance and uncover opportunities for cost reduction
as well as performance and productivity improvement across customer
operations.
o Proactively strive for continuous process improvement and customer
satisfaction.

2. o Drive initiative on operational excellence process to improve efficiency and
productivity on overall organization
Oct 2000 – MARCH 2008 ASIAN ELECTRONICS LTD
Regional Sales Manager
o Joined Asian Electronics Ltd control panel division as purchase manager and was
later given additional responsibility for administration.
o Since the company closed its SMR division was transferred to ASIAN Lighting
division as Area Manager in the year 2002, promoted as Senior Area Manager in
2004 (Institutional sales) and was later promoted in 2006 as Regional Manager
for south both institutional and distribution sales.
Main Responibilities
o Proactively worked with sales team in expanding customer base,
o Ensuring sales target and objectives are met.
o Responsible for Order Management (Registering orders, Validation of orders as
per contract terms)
o Ensuring order fulfillment/execution. Evaluation of orders and follow up with
manufacturing plant to align materials as per customer request.
o Co-ordination with customers with regard order management and order
fulfillment.
o Accountable for stock management in branch.
o Monitoring Payments as per the credit terms and collection of commercial forms.
o Managed the needs/requirements of high revenue commercial accounts through
extensive follow-up procedures.
o Work closely with sales team to plan and execute promotional schemes, dealers
and distributors meet, local advertisements, organize events.
o Handling customer complaints (commercial) & any discrepancy in shipments i.e.
– price, error in shipments – to regularize with CN.
o Send monthly reviews and sales report to head quarters.
o Prepare yearly sales target state wise, product wise, customer wise as per the
target given by Marketing head quarters.
o Proposing action plan to improve customer satisfaction and to generate new
business opportunities. Many of the recommendations appreciated & accepted by
country manager.
o Organize monthly meeting with state head and quarterly meeting with the entire
south zone sales team for quarterly reviews.
Achievements
o Always achieved 100% sales with respect to zonal target set.
o Successfully organized every year dealers and distributors meet
o Received Award for best performance in sales in the year 2006.
o Attended and implemented ERP training in HQ.

3. Personal information
Name: KUSUM KANNAN
D.O.B: 14th
JUNE 1974
Education
Diploma in Business management.
Academically not a very strong contender, but professionally a very challenging
person and would like to work with more responsibilities and under pressure.
Place: Chennai