1. Ricky McGlade
3117 S. 19th, Omaha, NE
68108
Cell: 402-490-6510:
rmcglade@yahoo.com
Summary
I am a results-oriented store manager with diverse background in management and customer service
Dedicated to
providing excellent customer service and making operational and procedural improvements
I am a innovative Customer Service Manager who effectively executes process changes to improve operational
efficiency.
I have almost 10 yrs of management experience in my background. with fast tracking through positions and
stores. Hard
working and dedicated to raising the bar and setting expectations and goals at new levels. I am looking for a
company
that will invest in me as much as I invest in my work and dedication. Looking for a company that I can further my
career and move my way up to my absolute highest achieving point.
Highlights
* P&L and Spreadsheet knowledge
* Full operations knowledge in Restaurant
and
Convenience setting
* Ruby POS knowledge
* Excellence in Customer Service
Experience
* Excellence in dedication and responsibility
* Excellence and proficiency in raising profits
and
customer counts
« Proficiency in running a Multi-million
dollar
business
* Self driven to meet, set, and exceed goals
and
expectations
Store Manager
JAN
2013
to
Prese
nt
Pump
&Pan
try
#38
Gretn
a, NE
Full operations of the store in company Ensure policies and procedures are in place and followed. Safety and
Security,
of company, employees, and customers. Ordering, books, scheduling, and over all expectations of the
company all parts
of daily duties. Less than year later took over store on lower end of company and raised profits and customer counts
by large
amounts bringing store into top 10 in the company. Have seen an inside store sales increase in 2015 of between,
$80,000-$100,00, thus far this year.
Store Manager
July 2010 toJan2013
Bucky's Express - Omaha, N E
Full operations of the #1 store in company Ensure policies and procedures are in place and followed. Safety and
Security
of company, employees, and customers. Ordering, books, scheduling, and over all expectations of the company

2. all parts
of daily duties. Went from cashier to Management in 3 months. Less than year later took over store on lower end
of
company and raised profits and customer counts by large amounts. Store started at 5,000-6,000 inside sales
daily to
8,000-9,000 dollars. Then I was promoted to #1 store in company in 1yr and 6 mons. My store does an average
of 9,000-13,000
dollars or more on a daily basis. 2,000-4,000 in car washes daily. 2% shy of setting record numbers in less than
a year in
store.
January 2007 to
November 2009
McDonalds -
Glenwood, IA
Full operations of a multi-million dollar restaurant. Fast tracked from cashier to management in 3 months.
Watching my
P&L watchinq profits and labor in the store was promoted to Assistant Manager in less than year of working for
company.
Several Customer Service awards, Planned Maintenance awards, Store FOR and SOR awards and Training
Program
awards.

3. Education
Restaurant Management, 2008
McDonalds Management Training - Minneapolis, M N, USA
Have completed these classes:
Serve Safe
Shift Management
BSM- Basic Shift Management
ASM- Advanced Shift Management
EMP- Effective Management Practices
Several Academic Achievement Awards
Coursework in Marketing, Business Management and Communication