C. Scott Sheffield has over 10 years of experience in leadership and operational roles within the rent-to-own industry. He has a track record of improving performance metrics like revenue, profits, and reducing charge-offs. Currently he works as a Recovery Officer and Field Operations Support for Bestway Rent-To-Own, where he analyzes charged off accounts and ensures policies are followed.

1. C. Scott Sheffield
439 Hackberry Fate, Texas 75087
Voice: 214-771-2593 E-Mail: shefscott@yahoo.com
I am a results-oriented leader with a solid track record of performance and the desire to create a business
culture that promotes success.
Chronological Career Experience
Bestway Rent-To-Own - Dallas, Texas October 2013 – Present
Recovery Officer & Field Operations Support
Responsible for the performance and collection activities on charged off assets within the 82 store
organization. Analyzed all charged off account files and prepared a detailed report for senior
leadership through evaluation for fraud and ensuring company policies are being executed.
Responsible for reporting to credit agencies as required and documenting all call results.
Responsible for developing a procedure to achieve the company’s goal of reducing charge offs to 3%.
Work as a support to our Corporate Operations team. Work in tandem with leadership within our
spotlight stores to enhance revenue growth and resolve operational challenges. Evaluating the
store’s personnel, training and developing coaching areas in the operational areas. Prior to traveling
to the spotlight stores, a review of the store’s trends, operational deficiencies is determined with the
District Manager to work in collaboration for operational improvement. Evaluate competition in the
market, all store operations and exhibit the company’s values in being a Bestway Ambassador.
Flexi, Inc. – Terrell, Texas
Store Manager November 2012 – October 2013
As a member of the Flexi team, I spent the first 3 months training to learn the company’s programs
and processes of the operational platform. Grew the store revenue 25.2%, improved the bottom line
profit by 23.6% through utilizing my team building skillset. My focus on personnel development with
proper training and motivation allowed me to achieve this success with 0% turnover with my staff.
Bestway Rent-To-Own – Dallas, Texas April 2007 – November 2012
Manager in Training - June 2012 – November 2012
Responsible to work with District Manager and Store Managers to recruit, assess and hire Credit
Managers, Sales Managers and Sales Representatives.
Training and coaching team members through role playing and behavioral observations while utilizing
the company training materials.
Responsible for effective sales and credit in the designated store along with identifying opportunities
through outside local and community marketing efforts.
Direct and manage the visual merchandising standards.
Assist in the marketing plan development optimizing the advertising planning initiatives for direct mail.
Manage store recovery process and cash management responsibilities.

2. 2
Credit Manager January 2011 – June 2012
Mesquite, Texas
Responsible for managing the collection and credit requirements in the store unit.
Was a successful manager that achieved all Company standards for 15 months consecutively.
Was part of a team that achieved the Company’s monthly award for Best of the Best performance 5 out
of 18 months and was in the top 10 of the company for 16 out of the 18 month period.
Was part of a team that achieved Profit King Award twice during the same time period.
Store Manager February 2010 – January 2011
Ft. Worth, Texas
Responsible for recruiting, hiring and training of all staff for efficiency and operational compliance.
Protected all assets of the company that included all inventory, cash, files and company vehicles.
Marketing and advertising development.
Responsible for sales growth and profit achievement.
Sales Manager, Credit Manager
& Sales Representative –
Mesquite, Texas April 2007 – February 2010
Part of the opening of the Mesquite location where our team achieved the best operating new store
performance in the history of the company.
Achieved the Million Dollar store category within 9 months.
Benefited greatly from this experience in a high paced environment where customer service and
relationship establishment were critical.
Learning the business and operational platform from the ground up was very essential to my personal
growth and development.
This resulted in my ability in understanding the rent to own business and to work within an
environment of success where team work was the element of success for the store unit.
Personal Data
Devoted family man with a wife, daughter and son
Enjoy mountain bike riding, rock climbing, fishing and all outdoor activities
Spend additional time reading, watching sports and play golf
Education
Marcus High School – Flower Mound, Texas Graduated 2003
Personal and Professional References Furnished Upon Request