Steve Smith is seeking a position in multi-unit retail management. He has over 10 years of experience in retail management, including currently managing a Firestone store and previously managing other Firestone locations. Under his leadership, all previous stores exceeded sales and profitability goals. He is skilled in recruiting, training, and developing employees as well as financial management.

1. STEVE SMITH
swsmith04@gmail.com
(336) 817-0609
OBJECTIVE
To obtain a position in multi-unit retail management utilizing my interpersonal skills and superior customer service that I have acquired
over my career. Such a position that would prove beneficial for personal growth while providing valuable contributions to the company.
EXPERIENCE
Firestone – Charlotte, NC August 2012 - Present
Store Manager, University
 Responsible for grand opening of new store in August 2012.
 Currently manage 18 customer services and vehicle service teammates. Responsible for recruiting, training, and holding all
teammates accountable with increasing productivity in the first two years of business.
 Understanding of P&L, effectively managing expenses, payroll, inventory management, and constant focus on loss prevention.
 2014 YTD Accomplishments:
o In two years, we’ve provided exceptional customer service making the store one of the highest volume store’s in the
South East Zone.
o Current Boss count YTD – 54 PD - improvement of 11 PD.
o CFNA – 23% increase YTD.
o Tire units - 35.5% increase YTD.
o Service sales - 27% increase YTD.
o Total sales – 27.6% increase YTD.
o Profit - $207,499 YTD which is a $90,992 profit improvement.
o CSI – 88%+ YTD
o Constant recruitment of quality individuals and training has allowed the business to grow at the rate that it has.
o Responsible for training and promoting numerous teammates out of my store to support the districts future bench.
o YTD turnover at 6%.
o Currently with great organizational skills and delegation, I have been put in charge of Loss Prevention in the Charlotte
district. Support the district in recruitment efforts with staffing of other stores. Responsible for the hiring of all interns
in the Charlotte district and recruiting 20+ teammates with various job titles in other locations.
Firestone – Spartanburg, SC April 2011 – June 2012
Store Manager, Main St
 Effectively managed 10 teammates.
 Responsible for all hiring of personnel, educating teammates to company standards/policies, and daily business operations.
 2012 Accomplishments:
o Unit increase – 35%+
o Service increase – 30%+
o Total sales - $1,026,000 > $226,000 from prior year.
o Profit increase - $65,000 increase from prior year.
o Trained and mentored a replacement for when I got promoted to new assignment. Since I left, the business has
maintained growth, volume, and increases in profitability.
o Store team of the month November 2011, December 2011, January 2012, February 2012, and April 2012.
Firestone – Charlotte, Monroe Rd
Sales Associate Feb 2010 – March 2011
Manager of Tire Sales
Service Manager
 Service manager of the month November and December 2011
WS Marketing & Associates - Pittsburgh, PA Feb 2008 - Dec 2009
Owner/President
 Effectively interfaced with clients including Sears Holdings Corp., for whom I
successfully mediated customer/client relations.
 Implemented a unique, direct marketing strategy to connect clients with potential
customers and expand an existing customer base.
 Facilitated strategic and educational meetings regarding the rules and methodology
of my company for my account managers and the Sears Home Improvement sales force.
 Responsible for the creation of leads that generated $301,971 in gross sales for the
Sears Home Improvement office in Pittsburgh, PA over a period of five months.
 Managed, motivated, and trained an office of 15+ employees.

2. EDUCATION
University of North Carolina at Charlotte - Charlotte, NC Dec, 2008
Belk College of Business
Bachelor of Science in Business Administration
Major: Management
LEADERSHIP
Kappa Sigma Fraternity – UNC Charlotte Spring 2008 – Fall 2008
President
 Managed an organization of 70 members.
 Maintained high recruitment from semester to semester.
 Ran efficient meetings on a weekly basis.
Vice President Fall 2007 - Spring 2008
Treasurer Spring 2006 - Fall 2007
 Managing and budgeting organizational money.
 Collecting all payments from organization.