Eric Massey has over 12 years of experience in leadership and managerial positions in both the military and retail/restaurant industries. He has strong skills in operations management, staff training, scheduling, inventory control, and people leadership. Most recently, he worked as an Assistant Store Manager at Walgreens for 8 years where he increased sales, decreased shrinkage, and supervised teams of 10-20 employees. He holds a Bachelor's degree in Business Management from the University of South Florida.

1. Eric A. Massey
__________________________________________________________________
Mandalay Dr. 440-263-6358
Parma Hts., OH 44130 EMassey2307@yahoo.com
HIGHLY EXPERIENCED RETAIL/RESTAURANT MANAGER
Performance Profile/Performance Summary
12+ yrs. experience in Leadership/Managerial positions in both military, restaurant &
retail environments (to include last eight years as an Assistant Store Manager w/ Walgreens).
Strong Work-Ethic with the ability to adapt to challenging work settings & adept at working with
multiple teams with diverse backgrounds. Possess Excellent Multi-Tasking & Organizational
skills used to meet all work demands/goals. Demonstrate a high level of motivation & pride in
all aspects of work. Demonstrated ability to train, manage, and motivate team members to
achieve organizational objectives.
Core Competencies
 Operations Management  Inventory Control
 Staff Training, Scheduling, & Development  P&L Management
 Cash Management & Expense Control  Purchasing Management
 Microsoft Word/Excel/PowerPoint  Advertising/Merchandising
 Customer Leadership  Operations/Business Leadership
 People Leadership  Strategic Results Leadership
Professional Experience
Walgreens 2006-2015
ASM (Assistant Store Manager) 2007-2015
 Attended/Completed LEAP (Lead, Engage, Advance, Program)
A Leadership Development Course for Assistant Store Managers
 Executed Company Strategy through Planning, Engagement & Performance
Management
 Supervised 10-20 TEAM members, who reported directly to me
 Conducted Employee Interviews/Hired & Trained to company objectives/policies
and procedures
 Managed/Delegated/Coached/Developed Team Members in order to Achieve
Company Initiatives/Goals & Objectives
 Adapted to diverse clientele and team members in 8+ different stores with
varying ethnic backgrounds
 Analyzed P&L Operating Statements and integrated numerous strategies in those
areas needed focus
 Implemented Action Plans to maximize sales
 Increased sales fiscal yr. 2014 by 4.3%
 Decreased Shrink of Store by 3.8% by direct control of inventory through newly
launched program (OSA or On-Shelf Availability)
 Planned/Conducted daily meetings to highlight recent accomplishments and to
direct the focus of the day through Goal Setting and Clear Objectives
 Scheduled employees to meet payroll budgets and business demands
 Processed Payroll for entire store bi-weekly

2. Walgreens cont.
Assistant Manager 2006-2007
 Maintained SWIS Department (Store within a Store) through ordering,
merchandising, inventory and the overall appearance of the department
 Attained PTCB (Pharmacy Tech Certification Board) Certificate with an overall
means score of 81%
 Demonstrated ability of strong Motivation, Reliability, Teamwork, Pride,
Integrity and Initiative
Fred Flemings BBQ Tampa, FL
Assistant Manager 2004-2006
 Managed day-to-day operations of the kitchen responsibilities to include
planning, engagement and execution
 Introduced ideas/programs to increase customer satisfaction by implementing
new menu items
 Increased profits by roughly 5% & reduced food costs by 7%
Bennigan’s Irish Restaurant Tampa, FL
Head Server/Training Coordinator 2002-2004
 Trained employees to meet customer-service standards
 Scheduled servers to meet business demands based on volume times
 Implemented a new training program which reduced training time from 5 to 3
days thus decreasing payroll expense
Bonnet Companies Inc. Medina, OH
Crew Leader of Lawn Maintenance Team 2000-2001
 Managed 30+ accounts through direct monitoring of Team of four
 Decreased payroll by 5% through Implementation of new maintenance program
designed to each team members strengths
EDUCATION
The University of South Florida
Bachelor of Arts in Business Management
 Secretary of FBLA (Future Business Leaders of America)
 Organized numerous fund-raising events
 Raised Donations for Hurricane Katrina victims through bake sales and
car washes – money donated to Second harvest
MILITARY
United States Army Squad Leader Jan. 1996 – Sept. 2000
 Advanced Leadership Training, Noncommissioned Officers’ School
 Awarded 3 Army Achievement Medals, 2 Good Conduct Medals and an ARCOM
Medal for outstanding dedication and performance
 Experienced Squad Leader of eight+ soldiers
 Motivated my Team to complete mission at hand
 Lead by example