The document provides a career overview and summary for Gloria Dinsdale. It outlines her 34 years of experience in retail and wholesale industries, with expertise in customer service, bookkeeping, accounts, and developing relationships with customers and suppliers. Her skills include sales, administration, accounts receivable/payable, data entry, and Microsoft Office proficiency. She has held roles such as business sales representative, manager/accounts, and food & beverage/wine hostess. References are provided.

1. Gloria Dinsdale
Mobile: 0410455424 Email: dinsdale@iinet.net.au
CAREER OVERVIEW
Iam professional with 34years'experienceacrossarange of areasintheretailandwholesaleindustry.
My main areas of expertise are in Customer Service, Bookkeeping and Accounts, liaising with both
customersand suppliersandattentiontodetail. I am a reliable,honest,hardworkingemployee who
is proud of work achieved and accomplished and I strive to meet every goal. I have excellent
communication skills at all levels and work well both in a team and autonomously.
I am a well-organized with a strong work ethic. I always ensure that I develop strong, cooperative
working relationships to achieve business objectives.
KEY STRENGTHS
I have a proventrack record of developing andgrowingrelationships andSales withbothcustomer
and suppliersalike. Ihave astute interpersonal skills and the ability to identify opportunities, overcome
objections, and build the relationships required to establish successful relationships. I am accurate and
proficient in all aspects of Sales, Bookkeeping and Administration .
AREAS OF EXPERTISE
 SuperiorCustomerService
 Sales
 AccountsReceivable /Payable
 Administration
 Myob PremierandExoProficient
SKILLS
 ProvenSalesAchiever
 Developandmaintainlongtermprofessional relationships
 Alwaysensuringsuperiorcustomerexperience
 Demonstratingempathyandresolvingproblemsquicklyandefficiently.
 DevelopandMaintainaStrong, Loyal and happyTeam/Workforce.
 Processingandmaintainingaccuracyinboth accountsreceivable andpayable
 Balancingandreconcilingmonthlyledgers
 CreditManagement
 Communicationswithcustomersthatimprove salesand timelypayingof bills

2.  Accuracy inData entry,invoicing,discrepanciesandreconciliations
 MicrosoftOffice Proficient
 PAYG and BASLodgement
 Preparinganddistributingpayroll
 PreparinganddistributingSuperannuation
 Create loyal clientelebyensuringrecommendations,up-to-dateknowledge of salesand
store promotions,knowledge of productavailabilityandshipmenttimesandalways
followinguponpromisesmade.
 Target and goal Driven
 ForeignExchange andTT Payments
 Accuracy inthe processof importationof stockfromoverseas,withexceptional organization
skillsanddatabase management.
 Data entryfor all importedcontainers,includingliaisingwithcustomsbrokersand
quarantine.
 Managing andover-seeingdailyoffice andwarehouse operationsforstaff of 26 employees
 Managing bothinventoryandoffice supplypurchases
 CoordinatingTravel arrangements,bookingairfares,hotels,transportationforboth
domesticandinternationaltravel andprocessingexpensesandre-imbursements
 Coordinating yearlyparticipationinthe Fine FoodsExpoinMelbourneandSydney
 ConflictResolution
CAREER HISTORY
Canon Australia 1985-1990
 Sales/Administration
Kayell Pty Ltd 1990- 1992
 Internal Sales Partner/ Administration
Telstra Business 1992- 1999
 Business Sales Representative
Blue Thistle 2000- June 2015
 Manager/Accounts
Importing/ wholesale Business of Confectionery and gourmet foods
Black Swan Winery & Restaurant
 Food & Beverage/Wine Hostess/Approved Manager

3. EDUCATION, TRAINING & PROFESSIONAL
DEVELOPMENT
1979 AchievementCertificate MercedesLadiesCollege
1980 Certificate in Bookkeeping PerthTechnical College
Myob Premier Training
Myob EXO Training
MYOB Clarity Report Training
AQIS Approved Officer Certification
Essential Selling Skills – Australian Institute of Management
Sales Fundamentals – Australian Institute of Management
Time Management - Australian Institute of Management
RSA – Responsible Service of Alcohol
Approved Manager/Management of Licenced Premises MLPLCA401A
Police Clearance Certificate
REFEREES
MelissaWatts Deborah Croft (PreviousCustomer)
Office Manager Director/Owner
Blue Thistle The BritishLollyShopFranchise
0409969996 0404205100
David Gibson (PreviousSupplier) Maurice Embley
ESS ShippingPtyLtd DisabilityServicesCommission
16 BalingStreet AreaManager (SwanWest)
CockburnWA 6164 U/10 488 WalterRd (East) / BayswaterWA
6053 08 64664410 / 0419 968 775
08 9414 7711 Maurice.Embley@dsc.wa.gov.au
Cara Maslin
Black SwanWinery& Restaurant
4600 WestSwan Road
HenleyBrook
08 92696090 / 0422128069