Patricia Jones Bethea is seeking a receptionist or administrative position utilizing her experience in office administration and customer service skills. She has over 20 years of work experience including roles as a receptionist at the University of Connecticut and Watson Wyatt Worldwide, an associate production planner at ACMI, and administrative assistant at Nine West. Her skills include using Microsoft Office, phone and reception duties, records management, and event coordination. She has a certificate in Business Administration from Calhoun Technical School and a high school diploma.
My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service provided. I have assisted all types of customers in all types of settings. I realized that acquiring and maintaining loyal repeat business as well as spreading the word of such business through these loyal patrons is of the utmost importance in every company.
My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service provided. I have assisted all types of customers in all types of settings. I realized that acquiring and maintaining loyal repeat business as well as spreading the word of such business through these loyal patrons is of the utmost importance in every company.
A highly organized and detail-oriented person with extensive work experience in
Providing thorough and skillful and administrative support.
- Has excellent ability to understand and follow complex instructions and produces quality work even when under pressure and deadlines.
Dedicated and focused: able to prioritize and effectively coordinate tasks to accomplish goals on time.
A highly organized and detail-oriented person with extensive work experience in
Providing thorough and skillful and administrative support.
- Has excellent ability to understand and follow complex instructions and produces quality work even when under pressure and deadlines.
Dedicated and focused: able to prioritize and effectively coordinate tasks to accomplish goals on time.
1. PATRICIA JONES BETHEA
25 W A S HINGTON COURT # 9-8
S TA M F ORD, CT 06902
(203) 918-9992
pj ones boy dbet hea@y ahoo. c om
OBJECTIVE:
To obtain a receptionist/administrative position that will utilize my experience in office administration and
my customer service skills to become an effective part of a professional organization.
COMPUTER SKILLS:
Multiple line phone system, Canon and Ricoh copiers, Xerox fax and printer equipment
Working knowledge of Microsoft Word, Excel, PowerPoint and Outlook
Oracle R12 Time Sheet and Expense functions
OPUS32 Records Management system
WORK EXPERIENCE:
Information Desk/Receptionist 9/2012 – 12/2012
University of Connecticut, Stamford, CT 1/2014 – 6 /2014
Greeted and provided directions to all visitors
Provided excellent customer service to students and staff
Created and posted information and directional signs for guests
Assisted events manager with facilitation of special events
Maintained telephone directories of academic staff
Answered phone inquires and directed calls as needed
Receptionist 4/2006 – 11/2011
Watson Wyatt Worldwide /Towers Watson, Stamford, CT
Managed heavy telephone call volume while greeting & directing visitors
Updated phone directory in the Intellidesk phone system
Maintain daily log of visitors, associates and clients
Managed conference rooms scheduling and ordering of food for all internal meetings
Assisted in archiving of client records using the OPUS32 records software
Provided assistance with car service arrangements for consultants and guest
Assisted with various miscellaneous projects as requested by administrative team
Associate Production Planner 2/1999 – 9/2005
ACMI, Stamford, CT
Tracked the production of endoscopes and maintained weekly reports
Expedited customer repairs to meet company deadlines
Reconciled department purchasing activity weekly
Administrative Assistant 7/1993 – 1/1999
Nine West, Stamford CT
Performed numerical data entry, including typing, filing and answering calls
Completed special projects as requested
EDUCATION:
Certificate, Calhoun Technical School, Business Administration, Orangeburg, SC, 1974
Diploma, Orangeburg Wilkinson High School, Orangeburg, SC, 1972
REFERENCES
Excellent references are available upon request.