KatrinaAbrahams
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The document is a resume for Katrina Abrahams. It summarizes her professional experience including over 10 years of customer service and administrative roles, with a focus on management, administration, customer service, and payroll assistance. Her skills include communication, problem solving, attention to detail, and the ability to work independently and as part of a team.
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Resume for Administrative assistant
Over 6 years of hard core experience in the above areas of Sales, Secretary, Administration & Customer Service with a proven track record of credible achievements in a competitive environment. Always had the aptitude to grow to newer heights in my job role. Want to contribute to a dynamic work environment offering adequate opportunities for career growth based on my skills & experience. Merit where in strengths can be thoroughly exploited to professional use for development & growth of any given organization.
To secure a position that will utilize my skills and experience to.docx
To secure a position that will utilize my skills and experience to maximum potential, with the opportunity for advancement based on performance.
Authorized to work in the US for any employer
Work Experience
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Jackson, MS
August 2014 to Present
Responsibilities
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Office Assistant
Total Health Adult Day Care
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Belzoni, MS
October 2012 to August 2014
Responsibilities
• Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
• Answered telephones and transferred calls to appropriate staff members.
• Sorted and distributed incoming communication data, including faxes, letters and emails.
• Monitored and maintained the organization’s website.
• Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.
• Organized the scheduling of meetings, conferences, and events; distributed minutes for them.
• Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations.
• Took care of staff office space, weekly schedules, travel reports, phones, parking, credit cards and office keys.
• Maintained the office database – retrieved and organized information for individual employees and clients.
• Created spreadsheets and presentations for corporate executives.
• Purchased office equipment and supplies – contacted vendors and subcontractors.
• Established and implemented administrative policies and procedures for the office.
• Filed and recorded corporate documentation, electronic files, inventories and reports.
Front Office / Administrative Assistant
Belzoni Lawn and Tractor
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Belzoni, MS
January 2012 to September 2012
Assist clientele as they enter office and via phone.
• Perform filing, data management, drafting and editing short office memos.
• Assist with all other office administrative duties
• Inputting data, office errands, internship and alumni updates.
• Scheduling appointments, Answered phones, Filed papers.
• Assuring office is neat, and stocked with necessary tools for functionality
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Jackson, MS
April 2009 to December 2011
Responsibl.
JD - PA & Project Support Manager - Facility Services - Private Sector - Cle...
This job description is for a PA & Project Support Manager position at ISS Facility Services, which provides cleaning services to various customers. The position will involve providing administrative support to the Managing Director, including managing their calendar and correspondence. Key responsibilities include overseeing customer and employee surveys, participating in management meetings, drafting company communications, and managing various projects and initiatives. The position requires excellent organizational, communication, and interpersonal skills to support the Managing Director and act as an ambassador for the company.
Resume OW
This document is a resume for Mirasopjani, a skilled customer service representative with over 6 years of experience. They have excellent communication and problem solving skills from working in customer service roles at Metro and as an administrative support at a police foundation. Their education includes an accounting certification from Everest College and computer skills training. They are seeking a new opportunity utilizing their experience providing exceptional customer service.
Mia.Moore.
Mia Moore has over 10 years of experience in operations management, administrative support, customer service, and public relations. She currently works as an Inside Sales Representative for Coca-Cola, where she provides exemplary customer service and uses consultative selling skills to increase sales. Previously, she worked as an Operations Controller for 1st Compucare Ltd, where she was responsible for financial reporting and managing employees. She also has experience working in customer service roles for Delta Airlines. Mia Moore holds an Associate's degree in Business and certifications in Sage Payroll and Bookkeeping.
resumemccullen
The candidate has extensive experience in customer service roles including as a receptionist, brand ambassador, and team leader. She has strong reception, administration, and computer skills including proficiency in Microsoft Office. Currently seeking a receptionist position that offers opportunities for career advancement utilizing her customer service orientation, organizational abilities, and leadership experience supervising others.
Similar to KatrinaAbrahams (20)
To secure a position that will utilize my skills and experience to.docx
To secure a position that will utilize my skills and experience to.docx
JD - PA & Project Support Manager - Facility Services - Private Sector - Cle...
JD - PA & Project Support Manager - Facility Services - Private Sector - Cle...
KatrinaAbrahams
- 1. Page | 1 1894 Silverberry Crescent, Mississauga, ON L5J 1C9 c: 647-967-8318 katrinaabrahams@gmail.com • PROFESSIONAL PROFILE • A passionate, results driven professional, with over 10 years of customer service and administrative experience. • A driven self-starter, with a client-centric approach to business development • Strong communication skills at all levels and professional with a courteous approach • Successfully builds positive relationships with the public and fellow staff; responsive in dealing with people; displays a solid "service attitude" • Ability to maintain sense of urgency and keep momentum • Respect for the confidentiality of information coupled with the ability to manage multiple priorities while paying attention to detail • Proficient in Windows based software i.e. MS Office, Outlook, Internet, Adobe Photoshop, QiuckBooks • Dependable, with strong initiative and ability to work both independently and in a team oriented atmosphere • Employs active listening skills and is able to filter a large volume of information quickly in order to identify key information to use in addressing concern • Exceptional ability to learn quickly with the capability to thrive in diverse environments • Proven ability to exercise strong judgment responding and resolving client issues with quality service • Meticulous and task driven to meet and exceed expectations P R O F E S S I O N A L S U M M A R Y Management • Provided overall leadership to team and achieved the primary business objective ofsuperior clientexperience, retention and growth of profitable business while maximizing employee capabilityand engagement. • Provided guidance,lead,motivated and counseled employees to develop a cohesive team that commits dailyto achieving the business objectives and improved execution of duties • Incorporated feedback on a regular basis,to improve personal and professional development • Provided day-to-day guidance for direct reports to reach weekly sales goals and commission structures;managed scheduling ofdirectreports • Assessed the technical needs ofthe employees and ensured timelycompletion ofrequired tasks Administration Received and directed all incoming calls on a multiline phone system,taking messages and distributing all messages efficiently Received all incoming mail,courier packages and other deliveries Professionallyattended to emails received ensuring thatprotocols were followed General Administration duties related to writing services intake Entering data into databases,proofreading and generating reports Photocopying,printing documents,binding and preparing writing materials for distribution Word processing and formatting ofdocuments according to the various style guidelines Filing of documents and other administrative duties as assigned Back up to Flight Administration Responsible for handling a variety of HR related clerical/administrative duties and tasks with a focus on Payroll Administration Assisted with day to day operations ofHR functions and duties Administration ofemployee timecards and maintenance ofdocuments and records Tracked employee absence,vacation and sick leave Assisted with weeklypayroll process by collecting,entering,auditing time & attendance data Created Payroll/HR reports,including Journal Entries Distribution ofpaystubs Provided assistance to special projects and ad-hoc tasks as required 1894 Silverberry Crescent, Mississauga, ON L5J 1C9 c: 647-967-8318 katrinaabrahams@gmail.com KATRINA ABRAHAMS
- 2. PAGE 2 Customer Service Answered public phone lines,in-Terminal courtesyphones,and social media inquiries Handled the Air Canada Lostand Found program,including logging in lostitems and reconciling them with their owner Provided guidance to passengers inside the Terminal on numerous processes and operating procedures Acted as a first level responder to complaintcalls in accordance with established protocols and ensured satisfaction Attended and resolved passenger inquiries or complaints inside and outside the Terminal Dealtwith irate passengers byusing tact and professionalism to resolve their issues Assisted passengers in communication/co-ordination with the airline in relation to irregular events Provided translation services to the public Monitored check-in assignments and rectified if not to plan Responsible for spotchecks,passenger interviews for potential fraudulentdocumentation Communicated with passengers with respectto boarding protocol,as needed. Monitored baggage beltassignments and flow of passengers and rectified ifnot to plan which may include initiating calls Directed passengers during closures offacilities and controlled the flow into specific processing areas Resolved customer complaints through excellence in customer service,and efficientfollow up to ensure customer satisfaction ___________________________________________________________________________________________________ E M P L O Y M E N T H I S T O R Y ___________________________________________________________________________________________________ DESIGNS BY KATRINA 2012 - PRESENT Founder/Manager The Write Concept 2005-2007 Receptionist AIR CANADA 1997-2002 Customer Service Representative Icy Cool Ltd. 1995-1996 Payroll Assistant E D U C A T I O N HUMBER COLLEGE Certificate of Design Program EDNA MANLEY COLLEGE OF VISUAL & PERFORMING ARTS Fine Arts Program LANGUAGES English/Spanish References Available Upon Request KATRINA ABRAHAMS