Sapna Ohri is a seasoned professional with 9 years of experience in client relationship management, business development, event management, and team management. She has held managerial roles in project management and operations with notable achievements in sales and payroll management, along with certifications in payroll and communication. Currently seeking managerial assignments, she demonstrates strong leadership skills and has a proven track record in delivering customer satisfaction across various events.

1. SAPNA OHRI
E-Mail: sapna.ohri@gmail.com ~ Contact No.: +91-9573822211
Seeking managerial assignments in the domain of Relationship Management/Business Development/Event
Management/Public Relations/ Team Management with an organization of high repute
PROFESSIONAL ABRIDGMENT
 A competent professional with 9 years of rich experience in Client Relationship Management, Business
Management, Event Management and Team Management.
 Proficiency in heading the entire gamut of sales and business operations, accountable and responsible for optimization
of business objectives.
 Ability in leading cross cultural teams and establishing beneficial relations in the industry, excellent analytical problem
solving and organizing abilities.
 Proven track record Holds the distinction of participating in various Public Relations and Employee Satisfaction
activities and HR activities.
 Proficient in U.S. Payroll Management and a Certified Payroll Professional by American Payroll Association.
 An exemplary communicator and a certified Competent Communicator and Competent Leader by Toastmasters
International.
AREAS OF EXPOSURE
Transition Project Management:
 Handling two new partner properties in Mumbai - Renaissance Marriott Convention Centre, Powai and J W Marriott
Mumbai Sahar, International Airport.
 Working in coordination with sales, events and banquet teams for all events.
 Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality
norms.
 Hiring and Managing a team of Audio Visual Managers, Supervisors and Technicians and mentoring them.
Relationship Management:
 Being a Manager, Audio Visuals, driving sales and operations for Highbrow’s largest AV partner property - Hyderabad
International Convention Centre (HICC).
 Working in coordination with HICC sales and events team for all events.
 Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality
norms.
 Managing a team of Audio Visual Managers, Supervisors and Technicians and mapping individual and organizational
goals.
Business Development
 Meeting new and existing clients, providing turn-key solutions, preparing quotations, planning and executing events
of different nature - Conferences, Corporate, Associations, and Socials etc.
 Driving sales to ensure that targets are exceeded, preparing sales forecast and maintaining Profit and Loss statement
for the property.
Event Management
 Planning and executing events of different nature and size- Weddings, Corporate, Associations, Sports, Birthday
parties, Road Shows, Manpower Management etc.
 Preparing operational checklists and timelines for every event to ensure a quality delivery.
 Coordination with different departments to ensure that deliverables are made on time and as per client requirement:
 Production – To coordinate with vendor along with the production team to ensure that set up of venue, stage,
décor, light and sound, artist management etc is as per the proposal made to the client
 Creative – To coordinate with 2D and 3D teams to ensure that all artwork (creative and collaterals, motifs) prepared
as per the client requirement and shared for approval with client.
 Procurement – To coordinate with procurement team for any different kind of gifts, mementos, trophies –
corporate, birthday parties, weddings etc.
 Manpower Planning – Deciding on the type of manpower required and quantity for an event and coordinating with
vendors for the same.
 Marketing Team – To coordinate with marketing team to understand the client requirement better and deliver what
was promised
 Artist Coordination – Coordinating of artist for the event as per the client requirement
 Client Coordination – Coordinating with client throughout the event to ensure that all deliverables are upto the
mark.
Payroll Administration & Data Processing
 Handling Complex Payroll for employees across various locations and Business Units for the clients.

2.  Providing guidance to the payroll processors and work flows to ensure timely and accurate payroll processing;
conducting final audits both post and pre payroll input.
 Drafting the payroll procedure for the clients and executing internal control on payroll.
Public & Employee Relations:
 Maintaining the data and formulating opinion articles for external agencies or directly for the press and media.
 Taking feedback from the employees and ensuring a healthy working environment in the organization.
Team Management:
 Recruiting, mentoring, training and development of the field functionaries to ensure the operational efficiency.
 Creating and sustaining a dynamic environment that fosters the development opportunities and motivating high
performance amongst the team members.
EXPERIENCE CHRONOLOGY
December 2014 – Till Date with Highbrow Audio Visuals Services Pvt Ltd, Mumbai and Hyderabad
Transition Project Manager (Sales and Operations)
Notable Highlights: Highbrow
 Part of pre-opening team for J W Marriott Mumbai Sahar
 Handled complete planning and execution for events with Production and Operations Team with Renaissance Marriott
and J W Sahar
 Maintaining and preparing sales forecast for partner property and providing a weekly report for the same .
November 2013 – November 2014 with Highbrow Audio Visual Services, Hyderabad
Manager (Sales and Operations)
Notable Highlights: Highbrow
 Handled conferences like – ICSE, RCOG, ISPPD, IGF, ICUE, TIE Hyderabad, ITAG, BIO-Asia, British Council, AIG,
USP, CII, Novo Nordisk, Deloitte and GE.
 Handled complete planning and execution for events with Production and Operations Team
 Maintaining and preparing sales forecast for partner property and providing a weekly report for the same .
April 2013 – September 2013 with Rachnoutsav Events Pvt. Ltd (REPL), Hyderabad
Operations Manager (Events Operations)
Notable Highlights: Rachnoutsav
 Handled Hyderabad Metro Rail Brand Ambassadors campaign for L & T Metro, Hyderabad and planned and executed
semi-finals for all categories - School Students, College, Housewives, Senior Citizens, Entrepreneurs and Executives.
 Handled complete planning and execution for Mothers Day celebrations for ADP Hyderabad
 Planned and executed ADP Company Day celebrations for ADP Hyderabad and Annual Day for ADP Pune.
 Handled an International Conference for ALEAP for 3 days in Hyderabad.
December 2007 – April 2013 with ADP (Automatic Data Processing), Hyderabad and Pune
Team Leader (Managed Payroll Services, COS)
Notable Highlights: ADP
 Won the Game Changer Award at ADP India level for reducing payroll processing timelines for one of the biggest
clients that went live with India Managed Payroll Services.
 Prepared articles and mailers for ADP India's first online magazine Viewpoint which included Happenings @ ADP
India, articles on forums like Medha, CSR, contribution towards Movie Reviews and various Articles. Conducting
interviews with senior leaders across sites for the magazine.
 Made two stop motion short films for ADP Worldwide contest and which was one of the top five movies selected from
ADP India.
 Served as an active member of CSR Group and organized E-Waste Collection Drive in 2010 for the first time in ADP
Pune.
 Conducted Recruitment Drives and assisted the HR Recruitment Team in collating and organizing the resumes.
 Honored with E-Recognitions for Recruitment Drives, Cultural Activities, View Point, COS Cultural Team, Company
Day, E-Waste and Medha.
 Won the first runners up at Division E, District 41 Table Topics contest in May 2012.
Mar’ 06 – Oct’ 07 with Dell, Mohali and Hyderabad as Customer Service Representative
Notable Highlights:

3.  Was awarded for receiving 100% customer satisfaction for an entire quarter in the team
 Handled return process for computers and helped the team reduce the defects in one month time and was
recognized by the senior leadership at the site
ACADEMIC CREDENTIALS
 MA English (Language and Literature) from Guru Nanak Dev University, Amritsar in 2005.
 B.A. English (Honors) from Guru Nanak Dev University, Amritsar in 2003.
CERTIFICATIONS
 Certified Payroll Professional (CPP) certified by American Payroll Association.
 Fundamentals Payroll Certification (FPC) certified by American Payroll Association.
 Completed FPC Train the Trainer program by Rebecca Disney, Hyderabad.
 Competent Communicator by Toastmasters International
 Advanced Leader Bronze by Toastmasters International
PERSONAL DOSSIER
Date of Birth: 17th August 1982
Address: Flat No.103, Cedar, Amrutha Valley, Road No. 12, Banjara Hills, Hyderabad -500036
Languages Known: English, Hindi and Punjabi