Mark O'Reilly is an IT and hardware support specialist with over 30 years of experience in client-facing roles. He has significant experience delivering IT solutions and services to large corporations like General Motors and Living Choice Australia. His skills include problem solving, Windows, Active Directory, IT hardware installation, networking, Office 365, backup and restore, and setting up standard operating environments. He is self-motivated, organized, and enjoys sharing his knowledge through teaching and mentoring.

1. Mark O’Reilly
Ph.041 065 2281
Curriculum Vitae
Mark O’Reilly
Contact Details National Police clearance
DCSI clearance (Ref529088)
Mobile: +6141 065 2281
Email: mark@oreilly.id.au
LinkedIn: linkedin.com/in/morimages/
Location: Greenwith, South Australia
CareerSummary
An IT and Hardware Support Specialist with significant experience in delivering solutions in client facing
roles. Highly flexible approach and strong time management capabilities. Skilled in the provision of quality
IT services including laptop and mobile devices to onsite, interstate and overseas employees. A strategic
thinker who also has capabilities in asset management and system administration for large corporations.
Mark continues to enhance his knowledge and skill set in the IT Industry through experience and self-
training. He brings a conservative, determined passion to all his endeavours and enjoys rewards that
come from providing significant value in situations where a new strategic direction is required.
Self-motivated and an efficient worker, Mark brings many years of work experience from various levels in
the IT Industry. He enjoys teaching and sharing knowledge with others in formal and non-formal
environments.
Key technical Skills
 Problem Solving - Resolves issues quickly, efficiently and with proven processes
 MS Windows - Very proficient and is the preferred OS environment
 Active Directory - Create, delete and edit, User and/or Device accounts
 IT Hardware - Installation, Configuration, “hands on” capable and with dexterity.
 Network - Practiced at Installation of Routers, Switches and Cable patching
 MS Office, Adobe Products - MS Office 365, Outlook, Word, Excel, Photoshop and Lightroom
 Backup / Restore - Backup Assist, Arcserve, Backup Exec and other software
 COE – SOE - Microsoft Migration Wizard, Ghost and others.
Key Strengths
 People Leadership - Mentor. People care, instructive and considerate of others
 Self-Management - Organised, timely and responsible
 Creative Conceptual - Can think “outside the square” and embrace new ideas
 Customer Service- Caring, supportive and with understanding
 Patiently Instructive - Listen carefully, consider, evaluate and advise
 Manual Process - Physically active and can follow instruction. Documentation
 Administration Operations - Following or creating instruction and processes
 Communication - Good listener and can get points across at any level
 Technology - Embraces new developments in Hardware and Software
EmploymentSummary
 Nov 2015 – June 2016 Living Choice Australia, IT Generalist (Contract)
 August 2015 – Nov 2015 The Original PC Doctor, Mobile IT Technician
 March 2013 – June 2015 General Motors Holden, IT Support Specialist
 October 2011 - March 2013 Hewlett Packard, IT Specialist (Located on-site at GM)
 June 2001 – October 2011 EDS Australia, Systems Administrator (At GM)
 1978 – 1998 NCR Australia Pty Ltd - Customer Engineer
 August 2012 – current MOR Images, Owner Photographer (ABN 78657417716)

2. Mark O’Reilly
Ph.041 065 2281
ProfessionalExperience
November 2015 – June 2016
Living Choice Australia - IT Generalist (Contract)
As an ICT Generalist Mark was responsible for the continued, reliable operation of all IT equipment of users
within Living Choice and Hotels, Clubs and Services (HCS) also known as the Eureka Group. Support was
provided to the Head office Server cluster, 11 Retirement villages and associated offices and construction
sites along with 24 Venues, Hotels and Clubs, Australia wide. Making full use of local resources where
necessary but predominantly via remote control methods. Mark also provided IT support to Treg Trailers, a
local Adelaide engineering business.
Responsibilities
 Solution provider - Hardware, Software, Network, Internet, LAN, WAN and Printers
 Active Directory and Exchange – Creation of User and Machine accounts. Managed permissions and
security group assignments. Setup email mailboxes and distribution groups
 Build and setup COE Windows operating systems for desktop, laptop and branch servers. This
included exposure to, and management of, Hyper V virtual servers and Point of Sale terminals.
 3CX IP Phone system – Installation, Maintenance and Provision of IP desk phones and 3CX software
 IPhone support – Through Telstra and Optus. Assignment of phone numbers and provisioning of SIM
cards. Setup of email profiles and corporate Wi-Fi profiles on mobile phones.
 Install and manage MS Office 365 in a Cloud environment.
 Backup Assist – Backup and restore as well as other file recovery methods.
 Customer focused – Local and Interstate from Senior Management and CEO’s to regular employees
both internal and external.
 Third party vendors – Engaged and managed outsourced vendor support. New equipment purchases
and warranty management
 Remote control - TeamViewer, Microsoft Remote desktop
 Case / Incident Management – Documentation and historical record keeping within a SharePoint
portal
Achievements
 Developed and documented the process of setting up and using Dropbox instead of the current
standard of Redirected folders and Synchronised Offline files
 Recovered from a network wide Crypto locker virus infection. This included urgent removal of the initial
threat and Shadow copy restoration of all encrypted files across local and shared drives along with the
search and removal of the HTML extortion notices.
March 2013 – June 2015
GM Holden - IT Support Specialist
Mark accepted an employment offer to transition from Hewlett Packard to GM Holden and continue the
same duties at the Elizabeth manufacturing site.
Responsibilities
 Managed the “IT Service Center Live” office and was the first point of contact for any GM person
needing service on their Mobile device. This includes Interstate and overseas visitors. Primarily
Laptops, but also IPad and Mobile phones.
 Asset Management - HP IT Asset Manager, Install, De-install, lifecycle and Record keeping
 Solution provider – COE, Hardware, Software, Network, Internet, LAN, WAN and Printers
 Customer focused - In Technical, Logistical and Humanitarian situations
 Third party vendors – Engaged and managed outsourced vendor support
 Remote control - VNC, Microsoft Remote desktop
 Case / Incident Management - HP IT Service Manager, Digital Workflow
Achievements

3. Mark O’Reilly
Ph.041 065 2281
 Relocation of Asset storage room to ITIL standards, facilitating more efficient use to the Floor space.
 Moving the GM-Online office space and build area to better accommodate the newly implemented
Service Center Live operation.
June 2001 - March 2013
Hewlett Packard Business Services (and EDS) – IT Specialist
Site Coordinator and IT Asset Manager for the GM-Online HP Field Support Group, based at the GM
Holden Manufacturing Plant in Elizabeth SA.
Responsibilities
 Some Administration of Windows NT/2003/2008 HP and IBM Servers
 Provided technical support and advice to all GM Holden customers and internal HP staff.
 Support a Lotus Notes email environment and exposure to SAP and its usage
 Exposure and Knowledge of Unix and Novel Systems
 Build COE desktops / Laptops to corporate standards using Migration Wizard and Imaging software
Achievements
 Initiate the upgrading to current patch levels of the Servers in the server room to improve reliability and
minimise down time.
 Manage and plan the rebuild of servers and racks to allow server room cleaning and removal of
unused infrastructure.
 Coordinated contractors employed for a project to rebuild all Windows devices across the site to bring
approximately 650 seats to COE compliance
1978 – 1998
NCR Australia Pty Ltd - Customer Engineer
I diagnosed, solved and resolved hardware problems and provided routine maintenance at
Customers Sites, primarily banking businesses in the northern metropolitan areas of Adelaide.
Education
 IT self-study as needed (web based) ongoing
 Photo Imagery (both Formal and Self-study) TAFE (2016)
 Certificate IV in Small Business Management TAFE (2000)
 Certificate of Professional Development NCR
 Occupational Health and Safety Officer NCR
Hobbies and interests
 Digital Photography / Photoshop
 IT and computing in general
 Home Theatre / Multimedia
 Masters Squash / Fitness
 Woodwork / Handyman
Referees
Available upon Request